We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fatih Karlıdağ Google Maps APIClosed   Amelia   Updated September 9, 2019 at 12:30pm   3 Most recent comment from Aleksandar Vuković:Hello Fatih.Great news, thanks for letting us know.Can you please try adding Maps Static API as well?That should fix the issue you're facing.Best regards. Michelle Employee can't add appointments from backendClosed   Amelia   Updated September 9, 2019 at 12:27pm   9 Most recent comment from Miloš Jovanović:HI Michelle,I can install the plugin on your site if you want?Best regards. Ian Email CustomizationClosed Pre-purchase questions for Amelia   Updated September 9, 2019 at 11:53am   2 Most recent comment from [deleted]:Hi Ian,Thanks for your interest in Amelia! 1 - Sorry to disappoint you, but unfortunately, something like this is not possible to achieve with the plugins built-in features.2 - Yes, of course, you c ... lsheva Minimum PHP versionClosed   Amelia   Updated September 9, 2019 at 11:46am   2 Most recent comment from Miloš Jovanović:Hi Alex,Thank you for your purchase.There was some issue with the functions that will be updated in the future updates regarding the PHP 5.5 Nevertheless, thank you for your feedback and suggestion ... Martin Roberge Pre purchase questionClosed Pre-purchase questions for Amelia   Updated September 9, 2019 at 11:27am   2 Most recent comment from [deleted]:Hello Martin Roberge,Thanks for reaching out! We are glad you are interested in Amelia!When you are making a new event, there is a field "Maximum allowed spots" where you provide the maximum number o ... Susanna Townsend Displaying Future EventsClosed   Amelia   Updated September 9, 2019 at 11:19am   4 Most recent comment from [deleted]:Unfortunately that isn't possible with the plugin's built-in features. However, you can find a changelog at this page - https://wpamelia.com/changelog/ and see when it is being added.Best ... Jeremy Show XX entries does not displayClosed   wpDataTables   Updated September 9, 2019 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello Jeremy. Thank you for your purchase. You're quite right, and there seems to be a conflict with the bootstrap.js files. We actually have a couple of sliders in wpDataTables settings, where y ... Rebecca MOrris Events & linksClosed   Amelia   Updated September 9, 2019 at 10:36am   2 Most recent comment from Miloš Jovanović:Hi Rebecca,Thank you for your purchase.Sorry for late response, we are not working on weekends.Unfortunately at the moment this is the design of the Event booking, we are working on more shortcodes f ... Antal Hendrix van Spronsen ShortcodesClosed   Amelia   Updated September 9, 2019 at 9:33am   4 Most recent comment from Miloš Jovanović:HI BillKracke,The next update is planned to be released in 3-4 weeks.Best regards. Diana C Johns Pre-purchase enquiryClosed Pre-purchase questions for Amelia   Updated September 9, 2019 at 8:25am   2 Most recent comment from [deleted]:Hello Diana,Sorry to disappoint you, but unfortunately, something like this is not possible to achieve with the plugin built in features. The duration of the service should be defined when you create ... Ladji Upload file using font-end editingClosed   wpDataTables   Updated September 9, 2019 at 8:13am   4 Most recent comment from Aleksandar Vuković:Hello Ladji.Yeah, this is the default behavior of the plugin. You can rename it to something else, if you go to the "Data" tab, set the type to be URL Link, and have it appear as a button. Then you ca ... Tracy service bookable by contact onlyClosed   Amelia   Updated September 9, 2019 at 8:01am   2 Most recent comment from Aleksandar Vuković:Hello Tracy.You can create a service which lasts longer than employee's working hours. For example - create a dummy employee, and assign working hours Monday - 00:00 - 00:15, and then create a se ... Leonard categorise eventsClosed Pre-purchase questions for Amelia   Updated September 9, 2019 at 7:38am   4 Most recent comment from [deleted]:Hi Bill,Thank you for your inquiry.These shortcodes will be probably included in our next update. If you are interested I can inform you once we release a new version with this feature?Best regards. Luke Chambers ERR_CONNECTION_RESETClosed   Amelia   Updated September 6, 2019 at 8:12pm   2 Most recent comment from Aleksandar Vuković:Hello Luke. I see this is a duplicate ticket, and I answered to the other ticket, so I'll close this one. Best regards. johanF00 Formidable performanceClosed Pre-purchase questions for wpDataTables   Updated September 6, 2019 at 8:08pm   2 Most recent comment from Aleksandar Vuković:Hello again jjohanF00Unfortunately, tables created from Formidable forms are not being stored in the database, nor can they be editable.This means that no server-side processing is possible for these ...