We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Francis Multiple Google CalendersClosed   Amelia   Updated October 11, 2019 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello Francis.I am sorry to disappoint you, but unfortunately this has not been added to our to-do list yet.Thank you for your suggestion, though. I will forward it to our development team, so they c ... PHUONG NGUYEN booking onlineClosed   Amelia   Updated October 11, 2019 at 8:18am   5 Most recent comment from [deleted]:Hello PHUONG NGUYEN,We are sorry to hear that you don't find Amelia suitable for your needs!In order to get a refund, you need to log into http://store.tms-plugins.com/ with the credentials you ... TIFFANY GIPSON Employee EmailsClosed   Amelia   Updated October 10, 2019 at 6:08pm   2 Most recent comment from Aleksandar Vuković:Hi again TIFFANY.Like I mentioned in the other ticket, we'll need to go in and take a look.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and t ... Andy Emails to EmployeeClosed   Amelia   Updated October 10, 2019 at 6:06pm   8 Most recent comment from Aleksandar Vuković:Hi again Tiffany.I guess you did a test booking while logged in as admin, and that's how your ID is now stored in the database.Also check if the option to check the e-mail is enabled in Roles set ... RFAWP Tables switching upClosed   wpDataTables   Updated October 10, 2019 at 1:22pm   6 Most recent comment from Aleksandar Vuković:Alright, RFAWP.I'd love to log in and test it out, but as per my previous reply - I cannot log in because access from Serbia has been disabled for your website.Can you please whitelist Serbia, a ... Jejuan Error during purchaseClosed   Amelia   Updated October 10, 2019 at 11:31am   2 Most recent comment from [deleted]:Hello Jejuan,Can you please check again your Live Client ID and Live Secret on your PayPal account? You have Sandbox and Live credentials. With PayPal there is only two ways where customers can ma ... BlazingDragon IDEAL paymentsClosed   Amelia   Updated October 10, 2019 at 11:23am   4 Most recent comment from [deleted]:Hello BlazingDragon, Thank you for your suggestion and for the detailed explanations!I will forward this to our development team so they can check out how much time and work this requires and when c ... Remko Sieben Hide capacity in event list front-endClosed   Amelia   Updated October 10, 2019 at 11:07am   6 Most recent comment from Aleksandar Vuković:Nope, Remko, that's just fine.Using CSS is what I would suggest.Glad to hear this helped.Best regards. Maximilian AmeliaClosed Pre-purchase questions for Amelia   Updated October 10, 2019 at 10:39am   5 Most recent comment from [deleted]:Hello Maximilian, 15.10.2019This is rather strange, and we haven't had such behavior so far. Maybe it happens due to some other WordPress plugin (maybe some plugin or there has a conflict with ou ... Abdul Kuddoos Mohamed Shafran Pre Questions before purcassingClosed Pre-purchase questions for Amelia   Updated October 10, 2019 at 10:00am   2 Most recent comment from Miloš Jovanović:HI Abdul,Thank you for you inquire.We do have in plan to add a Front end booking cabinet for customers as one of the next major features for the update.This will include some notes for the customers. ... Srinath Fixed HeaderClosed   wpDataTables   Updated October 10, 2019 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello Srinath.Thanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. justinsmassage customer email for repeat bookingsClosed Pre-purchase questions for Amelia   Updated October 10, 2019 at 9:46am   2 Most recent comment from Miloš Jovanović:Hi Justin,Thank you for your inquire.Can you please tell me which version of our plugin do you use?Also did you checked the option Automatically create Amelia Customer user  in the amelia settings_> ... Donald McGuinn General Payment BookingClosed   Amelia   Updated October 10, 2019 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello Donald Thank you for your purchase. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. I can offer a workaround, thoug ... Ofek Sitbon Recharge amountClosed   Amelia   Updated October 10, 2019 at 9:44am   6 Most recent comment from Aleksandar Vuković:Hi again Ofek.Yeah, the placeholder should work for SMS notifications as well. Only we didn't include the placeholder in the SMS Placeholders list, so you'll have to copy it from the e-mail ... Andrius Backend UI issue - clicking anywhere loses all the info enteredClosed   Amelia   Updated October 10, 2019 at 9:21am   3 Most recent comment from Andrius:"I will definitely forward your suggestion to our development team, so they can review it and hopefully find a solution for this issue."It'd be great! Hope you can find a solution to this. I ...