As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Szczepan Piekutowski Can I buy directly from TMS Plugins?Closed Pre-purchase questions for Amelia   Updated October 21, 2019 at 10:03am   2 Most recent comment from [deleted]:Hi Szczepan,Thank you for your interest!If you want to buy Amelia plugin, you can do it here: https://wpdatatables.com/pricing/If you want to buy wpDataTables plugin, you can do it here: https://wp ... Kevin I ´m not able to create a service because it doesn’t see any employeeClosed   Amelia   Updated October 21, 2019 at 9:32am   2 Most recent comment from Miloš Jovanović:HI Kevin,Thank you for your purchase. Sorry for late response, we are not working on weekends.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and tak ... Alex Gurovich RefundClosed   wpDataTables   Updated October 21, 2019 at 9:16am   2 Most recent comment from Isidora Markovic:Hi Alex,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We're sorry to hear you do not want to use the tool after purchase. Wh ... Jan responsive cart on smartphoneClosed   Amelia   Updated October 21, 2019 at 9:05am   2 Most recent comment from [deleted]:Hello Jan, Apologies for replying late, we are not working on weekends. Could you please tell me - this is a woocommerce cart, isn't it? Since for this cart you use WooCommerce shortcode, we ca ... Ashish Jain How to - Getting user buddypress avatarsClosed   wpDataTables   Updated October 21, 2019 at 9:02am   9 Most recent comment from Ashish Jain:Ok, thanks. Doesn't solve for the issue but I suppose there's no other way either. masa77 Cancel notification to employeeClosed   Amelia   Updated October 21, 2019 at 8:18am   6 Most recent comment from [deleted]:Hello masa77, Great, glad to hear that!You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help,  anup kumar Freeze row and column and Freeze row and columnClosed Pre-purchase questions for wpDataTables   Updated October 21, 2019 at 7:58am   6 Most recent comment from Isidora Markovic:Hi anup,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Aleksandar is on vacation and I will answer you.Like Aleksandar already expl ... Arvinder Singh Notice: Please create category, service and employee firstClosed   Amelia   Updated October 21, 2019 at 7:56am   2 Most recent comment from [deleted]:Hello Arvinder Singh, Thank you for your purchase!Apologies for replying late, we are not working on weekends. Unfortunately, we encountered some issue/bug after the last update with Gutenberg block ... Bessaguet Eric Synchro Google agendaClosed   Amelia   Updated October 18, 2019 at 3:35pm   6 Most recent comment from Aleksandar Vuković:You're welcome EricGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. sashatiede Editing via drop down selection stopped workingClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 3:27pm   16 Most recent comment from Aleksandar Vuković:You're welcome, sashatiede.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. janetatkinson Import data with WP All Import PluginClosed Pre-purchase questions for wpDataTables   Updated October 18, 2019 at 3:02pm   6 Most recent comment from Aleksandar Vuković:Hi again Janet.Unfortunately, we don't have any instructions for setting up a cron job, but you can see a detailed tutorial of how to set up cron at this link.You can also test the plugin in ou ... joykevinmaldini HTML E-MailClosed   Amelia   Updated October 18, 2019 at 2:17pm   2 Most recent comment from [deleted]:Hello joykevinmaldini, Unfortunately, you can't add HTML code to the field 'Message' in Amelia -> Notifications. Because of that , we made it possible to apply some usual text format ... Fabian Watrinet Employee multiple LocationsClosed   Amelia   Updated October 18, 2019 at 1:42pm   2 Most recent comment from [deleted]:Hello Fabian, Yes, this is possible in Amelia. We added this feature in Version 2.1.  When you go to Employee -> Work Hours, you can set more time slots / work hours periods / for one employee and ... Marc Maessen View description details of event when booking has been closedClosed   Amelia   Updated October 18, 2019 at 12:53pm   7 Most recent comment from Aleksandar Vuković:You're welcome Marc. Glad I could help. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marc Maessen Google Maps integration not workingClosed   Amelia   Updated October 18, 2019 at 12:52pm   6 Most recent comment from Aleksandar Vuković:Yeah, Marc, that's correct.I personally have Amelia installed on a localhost, and have 6 locations set up for testing purposes. None of them have addresses defined, and everything works just fine ...