We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Thiago Questions about featuresClosed Pre-purchase questions for Amelia   Updated February 6, 2020 at 10:47am   2 Most recent comment from Miloš Jovanović:Hi Thiago,Thank you for your inquire. Sorry to disappoint you but something that you required below is not possible to achieve with the plugin built-in features at the moment.Best regards. Donald Schaffer Shortcode ListClosed   Amelia   Updated February 6, 2020 at 10:31am   2 Most recent comment from [deleted]:Hello Donald, Thank you for your purchase. Yes, of course, these are the shortcodes that you can use on you pages: For Step-by-Step Booking Wizard view:[ameliabooking] if you want to show the basi ... Omar O'Hara Display only certain rows of a tableClosed   wpDataTables   Updated February 6, 2020 at 10:14am   4 Most recent comment from Aleksandar Vuković:Hi again OmarNo, that's the variable placeholder you need to define in Placeholders tab above the table, and then you can overwrite it when adding the shortcode. Todd Pitcher Connecting Employee With Google CalendarClosed   Amelia   Updated February 6, 2020 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello ToddPlease note that, after choosing the Google account your employee will be synced with, you may be presented with “This app isn’t verified” screen. This is happening because the verific ... MARCOS FRAVEGA Enable Customer panelClosed   Amelia   Updated February 6, 2020 at 9:42am   7 Most recent comment from Aleksandar Vuković:Hi again Marcos.If you're logged in as a normal user, with all those settings enabled, you should see the portal like this:What do you mean - you can't get all the options with the Spanish v ... jaillot Employees attributionClosed   Amelia   Updated February 6, 2020 at 9:26am   2 Most recent comment from Aleksandar Vuković:Hello jaillotThank you for your purchase.When you leave "Any Employee" in the select-box, it should randomly assign an employee, and not follow the alphabetical order or the amount of appointments you ... Michelle Calendar DisplaysClosed   Amelia   Updated February 5, 2020 at 9:34pm   3 Most recent comment from Courtney King:I also would like to change the Light Grey time off with the white working hours on the ameila calendar. Can you please explain what plugin I would need to download to change that up? It would also be ... James nothingClosed Pre-purchase questions for Amelia   Updated February 5, 2020 at 3:30pm   1 Most recent comment from James:jhfcwuithweghwrioejhgp9e hjwioeh njeiow bjhpw50ehu jeio hbe5io h Justin Artibise WordPress UserClosed   Amelia   Updated February 5, 2020 at 2:44pm   8 Most recent comment from Aleksandar Vuković:No worries, Justin.We're here to help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ben Martin What do I need to buy?Closed Pre-purchase questions for wpDataTables   Updated February 5, 2020 at 2:41pm   8 Most recent comment from Aleksandar Vuković:Hello BenYou need to do that by logging into our store http://store.tms-plugins.com/ with the credentials you received when you purchased the plugin, navigate to Purchases, and you'll see "Cance ... Remko Sieben Feature request: coupon codes linked to event tagsClosed   Amelia   Updated February 5, 2020 at 2:38pm   2 Most recent comment from [deleted]:Hello Remko, I see your point, that would be helpful for your use case. I will add your feature request to our list so it can be considered for future implementation in one of our next releases. Unf ... Omar O'Hara cURL: 7.37.1 and 7.38.0Closed   wpDataTables   Updated February 5, 2020 at 2:38pm   2 Most recent comment from Aleksandar Vuković:Hello OmarUnfortunately there could be a wide range of reasons why your server is having issues with loading speeds.As we already replied on CodeCanyon - It depends on the server configuration, netwo ... Chris conditional formatting - detecting nullsClosed   wpDataTables   Updated February 5, 2020 at 2:28pm   4 Most recent comment from Aleksandar Vuković:Hi again ChrisPlease provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and reso ... alex thank you pageClosed   Amelia   Updated February 5, 2020 at 2:27pm   3 Most recent comment from Aleksandar Vuković:Hello Alex.Thank you for your purchase.Unfortunately, that's the default behavior of the integration.I will forward this to our development team, and see if there's anything we can do to ch ... anderswe Save settingsClosed Pre-purchase questions for wpDataTables   Updated February 5, 2020 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hello AndersweSorry to hear you're having issues with the plugin.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin ...