We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

DFSKarma Where can I find v2.8?Closed   wpDataTables   Updated February 7, 2020 at 12:06pm   2 Most recent comment from Aleksandar Vuković:Hi again DFSKarmaI see this is a duplicate ticket.I already responded to your other ticket on how you can update wpDataTables. Please take a look there, and I'll close this ticket. DFSKarma Can't find WPDT v2.8Closed   Master-Detail Tables for wpDataTables   Updated February 7, 2020 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello DFSKarmaYou need to log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/wpDataTables, and downloa ... Jose Antonio Moreno Location adresses don't saveClosed   Amelia   Updated February 7, 2020 at 10:00am   2 Most recent comment from [deleted]:Hello Jose Antonio Moreno, Could you please tell me do you have Google Maps API key set in Amelia - > Settings? If yes, please check if you have done the following for it to work properly: You need ... Dameon Runnels Notifications not workingClosed   Amelia   Updated February 7, 2020 at 9:54am   4 Most recent comment from [deleted]:Hello Dameon Runnels, You are welcome. If the notifications work they will work for all users the same, for all notifications that are checked in the Notifications list in Amelia. So, the reason wh ... Gary Estenson Your New SiteClosed   wpDataTables   Updated February 7, 2020 at 9:46am   3 Most recent comment from Aleksandar Vuković:Hello GaryThank you for your purchase.1. You can change font settings in main settings of wpDataTables/Color and Font settings:2. Yes, this would be possible with some simple CSS. It should look some ... alex booking processClosed   Amelia   Updated February 7, 2020 at 9:31am   2 Most recent comment from [deleted]:Hello alex, The behavior that you want can't be set in Amelia, but this can probably be achieved with the way you build your page where you have the buttons and the shortcodes. So, if I understo ... Carl Frie booking by locationClosed   Amelia   Updated February 6, 2020 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello Carl.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We're currently looking into t ... Daniel Brooksby Date Field BugClosed Pre-purchase questions for wpDataTables   Updated February 6, 2020 at 2:05pm   6 Most recent comment from Aleksandar Vuković:Oh, I see DanielThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Hugh Required Input FieldClosed   Amelia   Updated February 6, 2020 at 1:30pm   2 Most recent comment from Aleksandar Vuković:Hello HughUnfortunately, both Name and Last Name are mandatory fields, and that can't be changed.However, there's a workaround provided on this ticket:https://tmsplugins.ticksy.com//ticket/2 ... Adeline CustomizationClosed Pre-purchase questions for Amelia   Updated February 6, 2020 at 1:17pm   11 Most recent comment from Miloš Jovanović:Hi Adeline,No problem.Have a great day!Best regards. Hugh Export and import data functionalityClosed   Amelia   Updated February 6, 2020 at 12:06pm   2 Most recent comment from Aleksandar Vuković:Hello HughThanks for reaching out to us.Unfortunately, I can't give you a specific ETA. If everything goes according to plan, it should be released within the next couple of months. Although, i ... Tony Cosentino SMS optional?Closed Pre-purchase questions for Amelia   Updated February 6, 2020 at 11:51am   4 Most recent comment from [deleted]:Glad to hear that!Have a nice day! Kerstin Brenner Services and PackClosed   Amelia   Updated February 6, 2020 at 11:51am   10 Most recent comment from Aleksandar Vuković:Hello KerstinIf you want the coupon to be used only on the "Pack Yoga (5 sessions)" you need to add only that service in Notifications/Coupons. Then, when the notification is sent, it will only be se ... Bo Landberger Data displayClosed Pre-purchase questions for wpDataTables   Updated February 6, 2020 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello BoThank you for your interest in our plugin.The data is read from the data source every time the page loads, and currently the plugin doesn't have the ability to create a 2-way synchronizat ... Arnaud Multi languageClosed Pre-purchase questions for Amelia   Updated February 6, 2020 at 11:05am   4 Most recent comment from Miloš Jovanović:Hi Arnaud,"Is it possible to have employees available for different time slots the same day like this:"You can use special days option for the employee to set the different working time. You can find ...