As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Joy data importClosed   wpDataTables   Updated February 24, 2020 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello JoyIf you've created a table linked to an existing CSV file, the only way to update it would be to update the CSV file in ../wp-content/uploads/YEAR/MONTH/ - that has been used to create th ... guy functionalityClosed Pre-purchase questions for wpDataTables   Updated February 24, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello guyThank you for your interest in our plugin.If you're creating a table linked to an existing Excel file, you cannot edit the table, nor can you add any columns to it. The plugin only reads ... Candi Christman I can't make an appointment for someone on the back end. How do I register Amelia?Closed   Amelia   Updated February 24, 2020 at 1:09pm   2 Most recent comment from [deleted]:Hello Candi Christman, Apologies for replying late, we are not working on weekends. It is hardly possible that sometimes an appointment is created and sometimes not in the back-end. Could you please ... Filip Wierzbiański Can't translate customer panelClosed   Amelia   Updated February 24, 2020 at 1:05pm   4 Most recent comment from [deleted]:Hello Filip, You are welcome. Great, glad to hear that!Please note that you need to add these two files (.po and .mo) - the folder for Polish language - when you update Amelia again since they won& ... Harjeet Retrieve DataClosed   wpDataTables   Updated February 24, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello HarjeetThank you for your purchase.You can retrieve data like this only with SQL Query based tables. For example, if I have this table: This is a manual table which has manually entered IDs fr ... Brien Devine Adding Input From Pull down MenuClosed   wpDataTables   Updated February 24, 2020 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello BrienThank you for your purchase.What you're looking for to achieve can be done with Foreign Keys.The table you create for your users would be linked to the Parts_Table using those foreign ... Candi Christman remove the word; AnyClosed   Amelia   Updated February 24, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello CandiThank you for your purchase.You can either hide the drop-down with some CSS, if you don't want your customers to actually choose the employee. Or, you can install Loco Translate, fin ... Glenton Samuels Direct SMS platform integrationClosed   Amelia   Updated February 24, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello GlentonThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The only way to use SMS notificat ... Eveline van Meeuwen hover textClosed   wpDataTables   Updated February 24, 2020 at 11:04am   2 Most recent comment from Aleksandar Vuković:Hello EvelineI'm sorry, but we don't have any hover options for the table.However, there are a couple of workarounds:1. You can enable Responsiveness in the table, and choose which columns ... Dottie Customers not showingClosed   Amelia   Updated February 24, 2020 at 10:58am   4 Most recent comment from [deleted]:Hello Dottie, Apologies for replying late, we are not working on weekends. Thank you for the credentials. Could you please enable the option  'Automatically create Amelia Customer user ' ... Ole Morten Larsen Create a Template PageClosed   wpDataTables   Updated February 24, 2020 at 10:46am   11 Most recent comment from Aleksandar Vuković:Hi again Ole MortenThe Next and Prev don't come from wpDataTables, but instead from your theme:It is being forwarded as basic HTML href tag:So, I don't know if you'll be able to change ... Declan Kennard Theme ssuesClosed   Amelia   Updated February 24, 2020 at 10:34am   7 Most recent comment from [deleted]:Hello Declan, Apologies for replying late, we are not working on weekends. Great, glad to hear that the issue is gone! If you have any other questions or concerns feel free to open a new ticket and ... 宏幸 沼澤 グレーアウトして入力ができませんClosed   Amelia   Updated February 24, 2020 at 10:06am   9 Most recent comment from Aleksandar Vuković:Hello again 宏幸I believe the issue should be resolved now.Please take a look, and let me know. Darrin Notification schedulerClosed   Amelia   Updated February 24, 2020 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello DarrinThank you for your purchase.It doesn't really matter what you set the recurrence to be. It can be twice a day, which simply means the cron job will run twice a day. The emails will be ... Hannah Harvey Payments to EmployeesClosed Pre-purchase questions for Amelia   Updated February 24, 2020 at 9:17am   2 Most recent comment from Miloš Jovanović:Hi Hannah,Thank you for your inquire.After the payment is the made online the money is on your main account (PayPal for example) and you (admin) needs to send the payments to employees.Best regards.