As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

mike GDPR field by defaultClosed   Amelia   Updated February 27, 2020 at 8:34am   2 Most recent comment from Aleksandar Vuković:Hello mikeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good idea though, and I'll forward it to our de ... Susanna Townsend Make phone number requiredClosed   Amelia   Updated February 26, 2020 at 5:28pm   2 Most recent comment from Aleksandar Vuković:Hey SusannaYou can set the phone number to be a mandatory field in general settings of Amelia. Indra Display Data in Dropdown 2 based on Selected Data in Dropdown 1Closed Pre-purchase questions for wpDataTables   Updated February 26, 2020 at 5:10pm   6 Most recent comment from Aleksandar Vuković:You're welcome IndraSorry I couldn't provide a positive response.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Katherine Fung registration formClosed Pre-purchase questions for Amelia   Updated February 26, 2020 at 4:18pm   5 Most recent comment from [deleted]:Hi Katherine,Unfortunately there is no way to require custom fields only for the first time users. As for the extension we are not sure since we didn't use it but you could try and if you don ... Marc Hammoud Frustrated by the extremely slow supportClosed   Amelia   Updated February 26, 2020 at 4:09pm   6 Most recent comment from [deleted]:Hello Marc, As Aleksandar said, another option we can offer, if you don't feel comfortable with sharing FTP and database credentials, would be for you to send us the installation files of all pl ... Rick Flex schedulingClosed Pre-purchase questions for Amelia   Updated February 26, 2020 at 3:32pm   2 Most recent comment from Miloš Jovanović:Hi Rick,Thank you for your inquire.We do have special days option for the each employee that you can set, more information on this link.Special Days – This feature allows you to set one or multipl ... adotstate Customers can not reset the password to there accounts... the reset link is broken from the emailClosed   Amelia   Updated February 26, 2020 at 2:31pm   9 Most recent comment from [deleted]:Hello adostate, Glad to hear you managed to find the solution for your issue. Thanks for letting us know.  When you create a service you can enable or disable the option 'Show "Bringing anyone ... Kristen Jerry Questions before PurchaseClosed Pre-purchase questions for Amelia   Updated February 26, 2020 at 1:08pm   6 Most recent comment from [deleted]:Hi Kristen Jerry,You are welcome.Unfortunately it is not possible to add multiple events in the same cart. As for your second question I am not sure if I understood you right, you want name to be writ ... Husin Sajjadi Error in Book An AppointmentClosed   Amelia   Updated February 26, 2020 at 12:50pm   12 Most recent comment from Aleksandar Vuković:Hello again allenlinwI see this is a duplicate response, as in the other ticket which I just replied to. The same answer applies here:I will forward it to our development team, and they'll take ... Digixfera Conflict with Mylisting ThemeClosed   Amelia   Updated February 26, 2020 at 12:45pm   17 Most recent comment from Aleksandar Vuković:Hello allenlinwThank you for your suggestion.I will forward it to our development team, and they'll take a look at it, and see if it could be implemented.Much appreciated! marco adjective questionsClosed Pre-purchase questions for Amelia   Updated February 26, 2020 at 11:50am   6 Most recent comment from [deleted]:Hi Marco,You are welcome.Best regards. Javier Category not shown in [ameliacatalog] shortcodeClosed   Amelia   Updated February 26, 2020 at 11:45am   7 Most recent comment from Aleksandar Vuković:You're welcome, JavierGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Declan Kennard Remove itemClosed   Amelia   Updated February 26, 2020 at 10:27am   4 Most recent comment from [deleted]:You are welcome, Declan. Great, glad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, caitlin can't add attendees to EventsClosed   Amelia   Updated February 26, 2020 at 10:25am   4 Most recent comment from [deleted]:You are welcome, caitlin. Great, glad to hear that!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Mike McDougal Employee "Special Days"Closed   Amelia   Updated February 26, 2020 at 9:23am   2 Most recent comment from [deleted]:Hello Mike, Glad to hear that you managed to find a solution to your issue If you have any other questions or concerns feel free to open a new ticket and we will gladly help,