We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Saul Ortiz Appointment ManagementClosed   Amelia   Updated February 13, 2020 at 12:23pm   2 Most recent comment from Miloš Jovanović:Hi Saul,Thank you for your purchase.You can check the Notification page in our plugin, more information on this linkEmail notificationsSMS notificationsYou can also enter the email in the Amelia Sett ... Len Transforming cell value into imageClosed   wpDataTables   Updated February 13, 2020 at 11:59am   2 Most recent comment from Isidora Markovic:Hi Len,Thank you for your purchase.Well if you have that table in database then  can use CONCAT function in MySQL. On this link you have example with link how to achieve this with query. Below ... Lydie Sok we cant download ameliaClosed Pre-purchase questions for Amelia   Updated February 13, 2020 at 9:50am   8 Most recent comment from [deleted]:Please let me know when you are sure and the transaction appear, cause we can find the payment with this. Matthew Pre-purchase QuestionClosed Pre-purchase questions for Amelia   Updated February 13, 2020 at 9:23am   2 Most recent comment from [deleted]:Hi Matthew,Thank you for your interest in our plugin.It should be possible but we are not completely sure. We have users that use WooCommerce products together with our services but we didn't see ... Mark Williams Displaying table from PHP codeClosed   wpDataTables   Updated February 13, 2020 at 8:37am   7 Most recent comment from Isidora Markovic:Hi Mark,Aleksandar is on vacation and I will help you out.As Aleksandar explain you there are filters in our docs that you can use depends on from which table tape you create table:wpdatatables_filte ... JJ Higgins Updated versionClosed   Amelia   Updated February 12, 2020 at 4:30pm   11 Most recent comment from [deleted]:Hello JJ Higgins, Great, glad to hear that. I will add your feature request to our list, so it can be considered for implementation in our future updates. If you have any other questions or concern ... Debbie van Cleef URGENT: Free services; why do i need to link a Woocommerce product?Closed   Amelia   Updated February 12, 2020 at 3:23pm   7 Most recent comment from Aleksandar Vuković:Hi DebbieWe already have plans for enabling availability based on location instead of the employee. However, that's still under development, and is not included in the plugin.I hope our developer ... Debbie van Cleef Option 'Continue' not visible after selecting date and time when booking an appointmentClosed   Amelia   Updated February 12, 2020 at 3:18pm   6 Most recent comment from Aleksandar Vuković:You're welcome, DebbieGlad I could help. Ronald Lee Booking Forms Autofill IssueClosed   Amelia   Updated February 12, 2020 at 3:01pm   2 Most recent comment from [deleted]:Hello Ronald Lee, These fields are auto-filled because the booking process is done while you are logged in to WordPress. So, please do the booking process either through an incognito page or while n ... JACOB N MOHS Importing Excel SpreadsheetsClosed   wpDataTables   Updated February 12, 2020 at 1:37pm   21 Most recent comment from Aleksandar Vuković:You're welcome JacobGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Sam Santos Can't update to 2.8Closed Pre-purchase questions for wpDataTables   Updated February 12, 2020 at 1:21pm   4 Most recent comment from Aleksandar Vuković:You're welcome, SamIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. alan editingClosed   wpDataTables   Updated February 12, 2020 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello alanThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can choose which user roles will ... Bodo customizing wp dashboardClosed   Amelia   Updated February 12, 2020 at 12:50pm   2 Most recent comment from [deleted]:Hello Bodo, Unfortunately, there isn't an option to change the title of Amelia in the back-end. If you have any other questions or concerns feel free to open a new ticket and we will gladly he ... Ken Beller wpDataTables will not loadClosed   wpDataTables   Updated February 12, 2020 at 12:22pm   4 Most recent comment from Aleksandar Vuković:You're welcome KenIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Joel Markwell google calendar API connectionClosed Pre-purchase questions for Amelia   Updated February 12, 2020 at 12:08pm   2 Most recent comment from [deleted]:Hello Joel Markwell, Thank you for your purchase. Please verify your purchase with your purchase code and open new tickets in the Amelia section so we can help out with your future questions or is ...