We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Amol Zoom call integrationClosed   Amelia   Updated April 7, 2020 at 1:16pm   2 Most recent comment from [deleted]:Hello Amol, We released version 2.6. You can update the plugin manually, if you need, following these steps:  1) Download the zip from our store  2) Use FTP to open /yourwordpressfolder/wp-content ... Pål Viland Monstad day in dateformat and timezoneClosed   wpDataTables   Updated April 7, 2020 at 11:37am   9 Most recent comment from Aleksandar Vuković:Hi again Pål Viland MonstadI'm glad to see you've managed to work around this issue.I will forward it to our development team, so they can include it in the add-on itself, and I'll as ... Dalton Count FunctionClosed   wpDataTables   Updated April 7, 2020 at 9:33am   6 Most recent comment from Aleksandar Vuković:You're welcome Dalton.Sorry I couldn't provide a more useful response.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sheronda Whitner Code Canyon Code does not workClosed Pre-purchase questions for Amelia   Updated April 7, 2020 at 9:10am   2 Most recent comment from Miloš Jovanović:Hi Sheronda,As I can see you opened same ticket, so I will close this one and we can continue on other.Best regards. Karim Front end behavorClosed   Amelia   Updated April 7, 2020 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello KarimMedia queries should be included in curly brackets, like this: @media only screen and (min-width: 360px) and (max-width: 1200px) { .wpdt-c img { height: auto !important; } }S ... docilein Working hoursClosed   Amelia   Updated April 7, 2020 at 8:35am   4 Most recent comment from Aleksandar Vuković:Hi again docileinYou need to add a break during your employee's work hours, so just click on the "+" sign, and select "Breaks", and select the time during your employee's work hours when he& ... Saad Saleem Show all eventsClosed   Amelia   Updated April 7, 2020 at 8:09am   4 Most recent comment from [deleted]:Hello Saad Saleem, You are welcome. This is saved in the database, so you can try changing it there. Find the wp_options table in your database and within it find the amelia_settings option value - ... Uriah Bullard Service Id #Closed   Amelia   Updated April 7, 2020 at 7:21am   6 Most recent comment from Aleksandar Vuković:You're welcome MarcIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. zbyneksmetana Field validationClosed   Amelia   Updated April 7, 2020 at 7:21am   4 Most recent comment from Aleksandar Vuković:Hi again zbyneksmetanaThanks for sharing this with me.I'll forward it to our development team, so they can take a look.In the mean-time, you can try modifying that procedure, and applying it in A ... Baran Kaypakoglu Issues with Plotting Time SeriesClosed   wpDataTables   Updated April 7, 2020 at 7:15am   10 Most recent comment from Aleksandar Vuković:Hi again BaranThe issue here is that the theme is loading jQuery somewhere in the middle of the page, instead of in the beginning. This is why there are these errors on the page:I've managed to r ... CristianRicotta Booking processClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 10:40pm   6 Most recent comment from [deleted]:Hi Cristian,You get the updates and support while you have the subscription, if you cancel the subscription, the plugin remains full functional, but you do not have updates and support anymore. With l ... Finnur Thomsen renewal of Amelia Booking on clients' websites.Closed Pre-purchase questions for Amelia   Updated April 6, 2020 at 8:12pm   4 Most recent comment from [deleted]:Hi,Depends on the license, if you gat basic license it means for one purchase code that you can place on one website, if you get Pro license you get purchase code with lifetime update and support for ... andrea bookingClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 5:17pm   2 Most recent comment from [deleted]:Hi Andrea,Thank you for your interest in our plugin.Yes this is possible if you create all those days as one event customers will be able to pay for the at once. You can set notifications where after ... K Hillier catalog imageClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 4:56pm   2 Most recent comment from [deleted]:Hi K Hillier,Thank you for your interest in our plugin.If you are trying our Lite free version gallery for services is not enabled there, but it will work on our Full plugin.As for the services view, ... Jomari Henry Bondoc Back end customer menuClosed Pre-purchase questions for Amelia   Updated April 6, 2020 at 4:45pm   6 Most recent comment from Jomari Henry Bondoc:Thank you so much for your assistance. I'll process the purchase tomorrow ASAP. Thanks a lot!