We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex Toh TEK How can admin edit and alter subscribers tableClosed   wpDataTables   Updated May 6, 2020 at 7:39am   2 Most recent comment from Isidora Markovic:Hi Alex,Thank you for your purchase.When you are using option Users can see and edit only data you have also available option Show all rows in back-end where you as admin can see all data from your u ... Indra Placeholder in Editor Input TypeClosed   wpDataTables   Updated May 5, 2020 at 8:54pm   2 Most recent comment from Aleksandar Vuković:Hi IndraI see this is a duplicate ticket, so it will be closed. MAURICIO KORBMAN Update, Add, Delete custom DB tablesClosed Pre-purchase questions for wpDataTables   Updated May 5, 2020 at 8:36pm   2 Most recent comment from Aleksandar Vuković:Hello MAURICIOThank you for your interest in wpDataTables.Sure, you can manually create the table (which will be stored in the database as wp_wpdatatable_#, where # is the auto-increment ID of the tab ... lan Customer Panel Accessible Without Requesting Email for Access LinkClosed   Amelia   Updated May 5, 2020 at 8:34pm   3 Most recent comment from Aleksandar Vuković:Hello lanIf you don't require the password for the customer panel, you can simply add the %customer_panel_url% placeholder to the "Approved appointment" notification template, so your customers r ... Jose Appointment BookingClosed   Amelia   Updated May 5, 2020 at 6:21pm   2 Most recent comment from [deleted]:Hello Jose, Thank you for your purchase. No, unfortunately, there isn't an option to limit the number of bookings per day in Amelia with its current built-in features. The available time slots ... Enrico Massone change wordClosed   Amelia   Updated May 5, 2020 at 4:08pm   4 Most recent comment from [deleted]:Hello Enrico Massone, Thank you for your purchase. Yes, like Heinz said, the strings are because Labels are enabled in Amelia -> Settings and when this setting is enabled the strings that you set t ... Matias Booking for regular classesClosed Pre-purchase questions for Amelia   Updated May 5, 2020 at 3:45pm   9 Most recent comment from [deleted]:Hello,The packages option is certainly one of our priorities for the next updates. The option for freezing days will not be implemented at the moment but I will write down this suggestion for later up ... Maneesh Mittal Unable to use product after upgrade from Lite to FullClosed   Amelia   Updated May 5, 2020 at 2:28pm   7 Most recent comment from Aleksandar Vuković:Hello ManeeshThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jason Single record display and Edit FunctionalityClosed   wpDataTables   Updated May 5, 2020 at 2:08pm   4 Most recent comment from Aleksandar Vuković:Hi again JasonWell, perhaps Gravity Forms in combination with our add-on Graviry Forms Integration for wpDataTables would be the best option, since you can edit tables with that, while editing tables ... Andrius Plugin interferes with Gravity Forms Product Add-onsClosed   Amelia   Updated May 5, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello AndriusCan you deactivate Amelia, update that plugin and activate Amelia again? That should work. Perhaps that add-on is using the same framework, so there's a conflict. I wouldn't k ... Alvaro frontend servicves viewClosed   Amelia   Updated May 5, 2020 at 1:44pm   6 Most recent comment from [deleted]:You are welcome, Alvaro.  If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Alvaro InvoicesClosed   Amelia   Updated May 5, 2020 at 1:43pm   4 Most recent comment from [deleted]:You are welcome, Alvaro. If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  Alvaro Customer panelClosed   Amelia   Updated May 5, 2020 at 1:43pm   4 Most recent comment from [deleted]:Hello Alvaro, You are welcome. I will forward this to be considered for implementation - adding some label for the date range filter. I will add this as a feature request so it can be considered fo ... Wilfred Laxa Amelia Zoom NotificationsClosed   Amelia   Updated May 5, 2020 at 1:19pm   4 Most recent comment from Aleksandar Vuković:Thank you wiLI have forwarded the ticket to our development team again, so they will look into your suggestion. I'm sure they'll be able to do something about it soon, but I can't say ... Piyush Patil Date formatClosed   wpDataTables   Updated May 5, 2020 at 1:11pm   2 Most recent comment from Aleksandar Vuković:Hello PiyushThank you for your purchase.You can change the date format in wpDataTables settings: