As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Fernando Coello Date formatClosed   Amelia   Updated July 9, 2020 at 8:42am   3 Most recent comment from [deleted]:Hello Fernando,Glad to see you managed to solve the issue you had. Thank you for letting us know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Herman QuestionsClosed Pre-purchase questions for Amelia   Updated July 8, 2020 at 4:02pm   4 Most recent comment from [deleted]:I understand, it is possible but you would need to use one of our booking forms- you can try them on our demo website: https://sports.wpamelia.com/To answer your questions one by one: 1. Reservations ... Simon Conway Confirmation Email issuesClosed   Amelia   Updated July 8, 2020 at 2:42pm   4 Most recent comment from Aleksandar Vuković:Hello BenjaminIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. You ... Derek Burton Have some questions about the limits of this pluginClosed Pre-purchase questions for Amelia   Updated July 8, 2020 at 2:21pm   6 Most recent comment from [deleted]:Hi,At the moment we do not have an option for sending attachment in the notification. In order to get full support you need to verify your license and open the ticket in Amelia Category with your ... aurelien Employee descriptionClosed Pre-purchase questions for Amelia   Updated July 8, 2020 at 1:09pm   4 Most recent comment from Miloš Jovanović:HI aurelien,Unfortunately no, because there is no option to display this in any of the booking forms right now.We have idea to add this option for the new booking form for the future updates.Best reg ... Fernando Coello Employe working hoursClosed   Amelia   Updated July 8, 2020 at 1:06pm   2 Most recent comment from [deleted]:Hello Fernando, Thank you for your purchase. Unfortunately, there isn't a possibility to set the employees' work hours on a two weeks basis in Amelia with its current built-in features, t ... Dimitri %appointment_date% and %appointment_date_time% not shown in notificationClosed   Amelia   Updated July 8, 2020 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hello DimitriThank you for your purchase.Unfortunately, the issue you're having with the date format will be present until you use one of WordPress' default formats. So, you would need to us ... Magda Version 3.0Closed   wpDataTables   Updated July 8, 2020 at 12:43pm   2 Most recent comment from Aleksandar Vuković:Hi again MagdaI believe this issue has been resolved.Please take a look at the other ticket, as I'm having issues remoting into your database. Michael Claypool Add zoom link to event listClosed   Amelia   Updated July 8, 2020 at 12:41pm   2 Most recent comment from [deleted]:Hello Michael Claypool,Thank you for your purchase. I am not sure if this is possible with the Zoom integration in Amelia, but you can try adding the Zoom join link to the Event description field - y ... Dalton Placeholder IssuesClosed   Master-Detail Tables for wpDataTables   Updated July 8, 2020 at 12:30pm   6 Most recent comment from Aleksandar Vuković:Hi again DaltonThank you, we installed the site, but we're getting the following error:We cannot access API, that is - can't create the table from the JSON feed.It probably has restrictions ... clmnt further configure follow-up emailClosed   Amelia   Updated July 8, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello ClementI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Perhaps you can add a link to every email notification templa ... Gift Its not workingClosed   Amelia   Updated July 8, 2020 at 12:10pm   10 Most recent comment from [deleted]:Hello Gift, Unfortunately, we already approved your refund request, so you would need to purchase Amelia again. The refund needs to be done by our sales provider, Paddle as well, so you can wait for ... Claudia Zeidler Adjust available bookingslotsClosed   Amelia   Updated July 8, 2020 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello ClaudiaYou can enable "Use service duration for booking a time slot" in Amelia's General settings, and then the time slots will showing the duration of the service instead of every 15 minut ... Renato Thobias Pop up window error on table of websiteClosed   wpDataTables   Updated July 8, 2020 at 10:53am   3 Most recent comment from Aleksandar Vuković:Hello RenatoThank you for your purchase.This is a really strange error, and it should only appear if you're deleting a column.Issues like this usually occur when there is a conflict either with t ... Richard McCoy Installation FailedClosed   Amelia   Updated July 8, 2020 at 10:30am   13 Most recent comment from Aleksandar Vuković:Hi again RichardYou can lower the default time slot step in Amelia's General settings. That time slot will be used for employee working hours, service duration, buffer times, etc. You will be abl ...