As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Dominik Funkhauser Change Caption of ButtonsClosed   wpDataTables   Updated July 13, 2020 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello DominikThank you for your purchase.You can change "Add New", "Edit" and "Delete" in /wp-content/plugins/wpdatatables/source/class.wpdatatable.php on lines 3426, 3430 and 3435: array(     &# ... Charlotte Page reloads when engaging with amelia booking systemClosed   Amelia   Updated July 13, 2020 at 12:44pm   9 Most recent comment from [deleted]:You are welcome, Charlotte One of my colleagues responded to the other ticket you opened regarding that matter, so please check it out. You can use different shortcodes on your pages, and you will fin ... Andrew Thomson Interactive Table/ChartClosed Pre-purchase questions for wpDataTables   Updated July 13, 2020 at 12:44pm   2 Most recent comment from Aleksandar Vuković:Hello AndrewThank you for your interest in wpDataTables.As far as I can see, you only need the chart, correct?The thing with wpDataCharts is that they can only be created from existing wpDataTables. ... Christian Lara update to 2.8Closed   Amelia   Updated July 13, 2020 at 12:27pm   2 Most recent comment from [deleted]:Hello Christian Lara, Please follow these instructions to update Amelia manually:1) Download the zip from our store 2) Use FTP to open /yourwordpressfolder/wp-content/plugins 3) Delete existing amel ... Ian Event Booking - Restricting the Number of PersonsClosed   Amelia   Updated July 13, 2020 at 12:26pm   6 Most recent comment from Aleksandar Vuković:Hello RhondaWe would need the URL of the booking page, so we can find the correct CSS selector that's needed to hide that.If you're not comfortable leaving the URL in someone else's tic ... karbone Studio Hour error in confirmation mailClosed Pre-purchase questions for Amelia   Updated July 13, 2020 at 12:01pm   2 Most recent comment from [deleted]:Hi Karbone,This is a pre-purchase category reserved for those who didn't purchase the plugin yet, to get support you need to open the ticket in Amelia category with your purchase code. Thanks fo ... Imbang Rahardja User InformationClosed   Amelia   Updated July 13, 2020 at 12:01pm   2 Most recent comment from Aleksandar Vuković:Hello Imbang RahardjaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.When creating an employee ... Marie Rosalie Payment settingsClosed   Amelia   Updated July 13, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello MarieI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Your customers use their live cards for payments, and they are ... Tom CutomsClosed   Amelia   Updated July 13, 2020 at 11:49am   6 Most recent comment from Aleksandar Vuković:Hello TomYes, all employees need to have an account, and they need to be connected through their Employee profile in Amelia:To connect each employee with different zoom user, you need to log into the ... Minnow customer profilesClosed Pre-purchase questions for Amelia   Updated July 13, 2020 at 10:51am   4 Most recent comment from [deleted]:Hi Minnow,You are welcome. Sorry because I didn't have better news.Have a nice day. Rob Google schemaClosed   wpDataTables   Updated July 13, 2020 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello RobThank you for your purchase.I'm not sure what you mean, though. We do not have any integration with Google. At the moment you can create wpDataTables Linked to a Google Spreadsheet or i ... Charlotte Splitting up services on different pagesClosed   Amelia   Updated July 13, 2020 at 10:29am   2 Most recent comment from [deleted]:Hi Charlotte,Thank you for your inquiry.Yes, there is an option for this. If you create consultation services in one category and meal plan services in the other category you can during the shortcode ... Kevin Amelia Calenda PluginClosed Pre-purchase questions for Amelia   Updated July 13, 2020 at 10:11am   2 Most recent comment from Miloš Jovanović:HI Kevin,Thank you for your inquire.Sorry to disappoint you but unfortunately something that you required is not possible to achieve with our plugin built-in features at the moment.Best regards. Isabel Lapaz after deleting amelia plugin data base remaisClosed   Amelia   Updated July 13, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:I see, IsabelTo delete those tables manually, like I said, you need to disable Foreign Key Checks. When you select all 40 Amelia tables, and choose "Drop", you will see a screen like this:In bottom l ... Jrm57 UpdateClosed   Amelia   Updated July 13, 2020 at 10:01am   8 Most recent comment from [deleted]:You are welcome, Jeremy. Amelia works in the way that when you deactivate and delete it on the Plugins page no data is lost, because of these manual updates. If you have any other questions or conce ...