As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Asami notificationClosed   Amelia   Updated July 8, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello AsamiIssue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.2. Your webs ... Mark Angeli Error with WPdatatablesClosed   wpDataTables   Updated July 8, 2020 at 9:31am   2 Most recent comment from Aleksandar Vuković:Hello MarkThank you for your purchase, and sorry to hear you're experiencing issues.Is SELECT COUNT the query you used to create a table, or is that generated by the plugin?Please provide me a te ... donny satria handono Change Logo Amelia, with our logoClosed   Amelia   Updated July 8, 2020 at 9:28am   5 Most recent comment from Aleksandar Vuković:You're welcome DonnyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Diane Challenor Plugin will not upload to my WordPress websiteClosed   wpDataTables   Updated July 8, 2020 at 9:25am   4 Most recent comment from Aleksandar Vuković:Sorry to hear that, DianeI never saw that error during the installation of wpDataTables. Usually, the error with the file size is "The link you have followed has expired", and that is solved exactly ... Raphael Nordier Possible to translate in french ?Closed   Amelia   Updated July 7, 2020 at 3:16pm   12 Most recent comment from [deleted]:Hello Raphael, The theme that we used for building our demo sites is Bridge. But you can check if you can achieve something similar with the WordPress default themes as well. If you have any other ... Jack Booking widgetClosed   Amelia   Updated July 7, 2020 at 3:07pm   11 Most recent comment from [deleted]:Hello Jack, I forwarded it, so it should be modified in the following updates of Amelia.You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly ... sophie gagne ServicesClosed   Amelia   Updated July 7, 2020 at 2:51pm   4 Most recent comment from [deleted]:Hello Sophie, Unfortunately, such customization of the plugin isn't covered by our support, so we can't help out with that. Maybe they can try with CSS, taking those selectors and adding t ... Oskar Lima Change languageClosed   Amelia   Updated July 7, 2020 at 2:23pm   8 Most recent comment from [deleted]:Great, glad to see  the issue is gone thank you for letting us know. You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help. sandra customiseClosed Pre-purchase questions for Amelia   Updated July 7, 2020 at 1:59pm   2 Most recent comment from Miloš Jovanović:Hi sandra,Thank you for your inquire.Yes, you can change the word order, or change the words when translating the plugin. Words can be changed using POEDIT or Loco Translate for example very easi ... Danielle Fay Booking calendar not loadingClosed   Amelia   Updated July 7, 2020 at 1:50pm   4 Most recent comment from Aleksandar Vuković:Hi again DanielleThank you for the credentials.I can see all your employees are hidden, and that's why you can't see the form load on front-end:If you were to un-hide your employees, the for ... Christoph SQL Transform/PivotClosed   wpDataTables   Updated July 7, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello ChristophYou would only be able to pivot the table in the database, and then prepare a MySQL view (a stored query), which will return that pivoted table, call it e.g. “view1” and then bui ... Russell Barnett Notifications customizationClosed   Amelia   Updated July 7, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello RussellI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment one template works for all Services, and that c ... Jorgen Makitalo will "lite" support edit fields in mySQL?Closed Pre-purchase questions for wpDataTables   Updated July 7, 2020 at 12:30pm   4 Most recent comment from Aleksandar Vuković:Hi again JorgenOnly administrators of your website can create tables, and they can decide which user role(s) will be able to edit that table from front-end:So they can choose who will be able to edit ... Christian Lara Set up coupon as main paymentClosed   Amelia   Updated July 7, 2020 at 12:09pm   6 Most recent comment from Aleksandar Vuković:Hello again ChristianHere you go: #am-confirm-booking > div:nth-child(1) > form > div.am-confirm-booking-payment.el-row > div:nth-child(1) { display: none !important; }So, the form will look like this ... Michael A Amelia not loadingClosed   Amelia   Updated July 7, 2020 at 12:00pm   6 Most recent comment from Aleksandar Vuković:Thanks MichaelHere's the error in the console when I try to add a new employee:message: "Unable to add data in AmeliaBookingInfrastructureRepositorySchedulePeriodRepository SQLSTATE[42S02]: Base ...