As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Richard Blandford FunctionalityClosed Pre-purchase questions for wpDataTables   Updated July 7, 2020 at 11:41am   2 Most recent comment from Aleksandar Vuković:Hello RichardThank you for your interest in wpDataTablesI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.To catch data from ... Richard England-Lee Not loading on mobileClosed   Amelia   Updated July 7, 2020 at 10:14am   20 Most recent comment from Aleksandar Vuković:You're welcome RichardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rochelle Roberts The downloaded reports won't open in wordClosed   Report Builder for wpDataTables   Updated July 7, 2020 at 10:14am   5 Most recent comment from Aleksandar Vuković:Could be, RochelleAs you can see in the video, I can see the file normally. Pavel Kamburov Question about Amelia Manager roleClosed   Amelia   Updated July 7, 2020 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello Pavel1. I am sorry to disappoint you, but unfortunately no. There're no options in Amelia that would help you with this.2. Also, there's no way to see if the appointment has been crea ... Pankaj Payment gateway API keys are showing on site backendClosed   Amelia   Updated July 7, 2020 at 9:47am   2 Most recent comment from [deleted]:Hello Pankaj, There isn't a possibility to hide this in Amelia with its current built-in features, unfortunately. Maybe with some custom CSS, but I am not sure how that could reflect to other s ... Marloes Cancelled holiday still not bookableClosed   Amelia   Updated July 7, 2020 at 9:40am   6 Most recent comment from [deleted]:Hello Marloes, Thank you. As I can see the employee in Amelia is connected to Google calendar, could you please check if you have some events in Google on the last week of July that could block boo ... Emanuele Paypal payment processClosed   Amelia   Updated July 7, 2020 at 9:11am   11 Most recent comment from Aleksandar Vuković:Hello EmanueleAmelia doesn't use that command anywhere in the code, but some libraries we're using are calling that command, and that's not something we can change.Unfortunately, there& ... Clio Install in WordpressClosed   Amelia   Updated July 7, 2020 at 9:04am   4 Most recent comment from Aleksandar Vuković:Hi again Dupouy ClioYou can deactivate and delete the version you currently have installed on your website (you won't lose any data), and then simply go to "Add New"/"Upload plugin", select the p ... Matthieu HERMANN General questions - pre-purchaseClosed Pre-purchase questions for Amelia   Updated July 7, 2020 at 8:54am   2 Most recent comment from [deleted]:Hi Matthieu,Thank you for your interest in our plugin.In our plugin you have options for the customer to book appointment according to your availability that is displayed in the calendar, and you can ... Giuseppe Carone amelia customer creationClosed   Amelia   Updated July 7, 2020 at 8:08am   25 Most recent comment from Aleksandar Vuković:Hello GiuseppeIs your employee assigned to all services you offer? Please check his working hours also.The employee can't be a customer as well, since the email is unique per user.If you can' ... Chenille Specific use caseClosed   Amelia   Updated July 7, 2020 at 7:24am   2 Most recent comment from Aleksandar Vuković:Hello ChenilleThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Unfortunately we don't have ... Alejandro Flamerich Chartjs conflic fileClosed   wpDataTables   Updated July 6, 2020 at 11:01pm   4 Most recent comment from Aleksandar Vuković:Hey AlejandroThanks for sharing this with us.I'll forward it to our development team in hope they'll be able to include it in our future update.If you have any further questions or issues, ... Peter Scratchley Pre-Selecting the Number of Recurring BookingsClosed   Amelia   Updated July 6, 2020 at 10:44pm   8 Most recent comment from Aleksandar Vuković:Hello again Peter.We do see this as a reasonable request that can be included at some point in the future, but unfortunately at this stage it is not anywhere near the logic the plugin is running on, ... Noureldeen Alhammoury Website Crash After ActivatingClosed   wpDataTables   Updated July 6, 2020 at 10:11pm   2 Most recent comment from Aleksandar Vuković:Hello NoureldeenThank you for your purchase and sorry for the inconvenience.There could be a few reasons why this happens, and I can't say what the cause is without remoting in.Please provide me ... Asami upgradingClosed   Amelia   Updated July 6, 2020 at 9:54pm   5 Most recent comment from Aleksandar Vuković:Agreed, AsamiIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.