As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

René WooCommerce IntegrationClosed Pre-purchase questions for Amelia   Updated July 17, 2020 at 5:40pm   3 Most recent comment from René:Hi Nevena,thanks for your swift reply! This answers my questions.Kind Regards Agnieszka Services and categories are invisibleClosed   Amelia   Updated July 17, 2020 at 3:46pm   2 Most recent comment from [deleted]:Hello Agnieszka, Thank you for your purchase.It can be that you did some testing, booked appointments while logged in to WordPress and that your WordPress user got the Amelia Customer role as well, so ... Daniel Hall Why are buffer time options limited to multiples of the time slot step interval?Closed   Amelia   Updated July 17, 2020 at 3:21pm   3 Most recent comment from [deleted]:Hello Daniel, and Hasan,The Default time slot step option in Amelia -> Settings -> General applies to all time slots in Amelia, so when creating services, work hours, buffer times, etc. If you need to ... Rupesh Zoom IntegrationClosed Pre-purchase questions for Amelia   Updated July 17, 2020 at 2:55pm   3 Most recent comment from [deleted]:Hi Rupesh,Thank you for your interest in our plugin.Like you see, in our plugin you can connect only with one Zoom account but if you use paid Zoom version then you can have multiple users on that acc ... Daniel Hall I need a booking-deposit workaround for AmeliaClosed   Amelia   Updated July 17, 2020 at 2:49pm   4 Most recent comment from [deleted]:Glad to see that the work-around will be useful until the Deposit feature is out there. Thank you for letting us know.If you have any other questions or concerns feel free to open a new ticket and we ... Daniel Hall How to remove "CA" prefix from Canadian dollars?Closed   Amelia   Updated July 17, 2020 at 2:48pm   4 Most recent comment from [deleted]:You are welcome, Daniel.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Daniel Hall Why am I able to book appointments outside company working hours?Closed   Amelia   Updated July 17, 2020 at 2:46pm   3 Most recent comment from Aleksandar Vuković:Hello DanielI'm glad you were able to locate the information in our documentation.That is how the plugin works, and you cannot override employee's working hours by changing global working h ... Hannah Chappell Setting up classesClosed   Amelia   Updated July 17, 2020 at 1:58pm   6 Most recent comment from Aleksandar Vuković:You're welcome HannahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michelle Yue Gmail AuthenticationClosed   Amelia   Updated July 17, 2020 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Hello MichelleThis varies from site to site, and from provider to provider. There are no settings within Amelia or WordPress that would help you with emails going into Spam.Please take a look at this ... José A Irizarry Areizaga wpDataTables version 3.0.Closed   Gravity Forms integration for wpDataTables   Updated July 17, 2020 at 12:52pm   4 Most recent comment from Aleksandar Vuković:Hello BesherIs your wpDataTables updated to v3.0.1, and is Gravity Forms integration for wpDataTables updated to v1.3?If not, please update them.Please download the full version from the email you r ... Dan Employee PanelClosed   Amelia   Updated July 17, 2020 at 12:49pm   3 Most recent comment from Aleksandar Vuković:Hi DanThank you for your purchase.I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. [email protected] Blank settings tabClosed   Amelia   Updated July 17, 2020 at 12:12pm   2 Most recent comment from Aleksandar Vuković:Hello [email protected] you for your purchase, and sorry for the inconvenience.Which version of the plugin do you have? We've had an issue with v2.7, where if you've configured Minimum ... paul Default Search OrderClosed   Amelia   Updated July 17, 2020 at 11:52am   2 Most recent comment from [deleted]:Hello Paul, There isn't a possibility of setting a default order for the search results in Amelia with its current built-in features, unfortunately. If you have any further questions or concern ... Estefany LoginClosed Pre-purchase questions for wpDataTables   Updated July 17, 2020 at 11:51am   4 Most recent comment from Aleksandar Vuković:Hi again EstefanyYou're mentioning a reservation - are you maybe talking about our other plugin, Amelia?Either way, this cannot be done with built-in features of either plugin. If you want your c ... Antonios Automatically offering discount upon certain RulesClosed Pre-purchase questions for Amelia   Updated July 17, 2020 at 11:35am   2 Most recent comment from Miloš Jovanović:Hi Antonios,Thank you for your inquire.Sorry to disappoint you but unfortunately something like you required is not possible to achieve with our plugin built-in features at the moment, and we do not ...