As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Leonard Zakoor Why do users have to login twice?Closed   Amelia   Updated July 16, 2020 at 9:20am   12 Most recent comment from [deleted]:Hello there, That connection is made and requested - Amelia Employee WP user - because of the correct access and permissions to the panel (or the back-end of WP). So, if there isn't this connec ... Susan Warren Booking multiple groups for one time slotClosed   Amelia   Updated July 16, 2020 at 9:02am   6 Most recent comment from [deleted]:Hello Susan, Could you please tell me have you set this to true  "openedBookingAfterMin": trueand enabled the Minimum setting in Amelia -> Appointments -> Setting? And people can book for less tha ... Nintrara Übersichtlicher Online-Kalender zur einfachen Termin verwaltungClosed   Amelia   Updated July 16, 2020 at 8:56am   2 Most recent comment from Aleksandar Vuković:Hello Nintrara startsPlease note that the only supported language is English, so please translate your future responses.I don't understand what I'm being offered as a translation by Google ... Maui Price tagClosed   Amelia   Updated July 16, 2020 at 8:24am   8 Most recent comment from [deleted]:You are welcome, Maui.Please do and let me know if it helped! If you have any other questions or concerns feel free to open a new ticket and we will gladly help. charlie Admin visibility of available appointmentsClosed   Amelia   Updated July 16, 2020 at 8:16am   4 Most recent comment from [deleted]:You are welcome, Charlie. Unfortunately, such customization isn't covered by our support, and our developers won't have time for any customization in the near future. If you want you can t ... Incomia di Durso Daniele Customer PanelClosed   Amelia   Updated July 16, 2020 at 8:05am   2 Most recent comment from [deleted]:Hello Incomia di Durso Daniele,Thank you for your purchase. Yes, you have an older version of Amelia and this is why you can't see these features as they were added after that version. Please upd ... Mat Event notifications, staffClosed   Amelia   Updated July 16, 2020 at 7:32am   4 Most recent comment from Aleksandar Vuković:Hi MatSure, I will forward that to our development team.You can also add it as a feature request on this page. Fabien Coutant Editing entries losing form styleClosed   Gravity Forms integration for wpDataTables   Updated July 16, 2020 at 6:34am   10 Most recent comment from Fabien Coutant:Hello Milan,Thanks for the answer.Well quite weird to have a different DOM structure between a new entry and edit...Unfortunately is to late for the refund...Thanks anyway.Best, Estefany Capacidad y doble reservaClosed Pre-purchase questions for Amelia   Updated July 15, 2020 at 5:19pm   2 Most recent comment from [deleted]:Hi Estefany,Thank you for your interest in our plugin.If you set capacity for the service and service lasts for example 1 hour, then that means that in each hour 7 people will be able to book (not for ... Steve Debugging Issue presistsClosed   Amelia   Updated July 15, 2020 at 5:07pm   4 Most recent comment from [deleted]:You are welcome, Steve. We are sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund, you need to login to http://store.tms-plugins.com/ with the ... AndyShut Setting name of a table created in MySQLClosed   wpDataTables   Updated July 15, 2020 at 5:03pm   4 Most recent comment from Aleksandar Vuković:You're welcome AndyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Cynthia Customizing Google Calendar entries when an appointment is madeClosed   Amelia   Updated July 15, 2020 at 4:52pm   3 Most recent comment from [deleted]:Hello Cynthia,Glad to see you managed to find a solution for removing the Google meet link from the Google calendar invites. Thank you for letting us know. For any information about appointments in Am ... Scott McCarthy Client NameClosed   Amelia   Updated July 15, 2020 at 4:39pm   4 Most recent comment from [deleted]:Hello Scott, Glad to see the concern is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Anne-Loes Event showing on page, but not in dashboardClosed   Amelia   Updated July 15, 2020 at 2:35pm   7 Most recent comment from Aleksandar Vuković:Hi again Anne-LoesProbably there's an issue somewhere in the database, but I can't say for sure until I take a look.Please provide me the credentials for that account which is facing this i ... Srinath Hiding a column from edit modalClosed   wpDataTables   Updated July 15, 2020 at 2:33pm   6 Most recent comment from Aleksandar Vuković:You're welcome SrinathIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.