As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

elyanniz Services DescriptionClosed   Amelia   Updated July 20, 2020 at 9:57am   4 Most recent comment from Aleksandar Vuković:You're welcome elyannizIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Vedant Saraf queryClosed   wpDataTables   Updated July 20, 2020 at 9:51am   8 Most recent comment from Aleksandar Vuković:Hi again VedantDid you deactivate the license on the other website first?You can log into our store http://store.tms-plugins.com/ and under Purchases/wpDataTables click on "Manage Domains". There you ... Chris Scamurra Coupon CapabilityClosed   Amelia   Updated July 20, 2020 at 9:25am   2 Most recent comment from [deleted]:Hello Chris Scamurra, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.Unfortunately, there isn't such possibility for Coupons in Amelia with its ... Alexandre problem with categoriesClosed   Amelia   Updated July 20, 2020 at 9:19am   2 Most recent comment from Aleksandar Vuković:Hello AlexandreIssues like this are usually caused by something being wrong in the database. I don't know if it was caused by you manually modifying the database table (which we do not recommend ... ReadingRoomFlorida Januszka Custom Address Feature in AppointmentsClosed   Amelia   Updated July 20, 2020 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello TonyI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I will forward your suggestion to our development team, but I  ... Kyle Hand Filter multiple charts on one page with one widget filterClosed   wpDataTables   Updated July 20, 2020 at 8:29am   4 Most recent comment from Aleksandar Vuković:Hi again KyleYou're right - "Follow table filtering" will work for the visible rows, and if you filter the table, but the generated chart will be generated based on what is currently displayed i ... Johnvincent Landis Subscribers through AmeliaClosed   Amelia   Updated July 20, 2020 at 8:12am   2 Most recent comment from Aleksandar Vuković:Hello Johnvincent LandisThank you for your purchase.Unfortunately, Amelia doesn't yet have Subscription as a feature.You can create a service which would be named "Bulk Purchase" for example, an ... Ronald Bubany premium reverts to basic versionClosed   wpDataTables   Updated July 20, 2020 at 7:09am   5 Most recent comment from Aleksandar Vuković:Hi again RonWe have not changed anything in that regard, so it should work as it did before.The issue here may be linked to the Lite version installation. Since Lite doesn't support all features ... Ethan Brooks FilteringClosed   wpDataTables   Updated July 19, 2020 at 6:59pm   3 Most recent comment from Ethan Brooks:Thank you very much for the response, Milan. We are indeed using a MySQL query. I will ask my team to prepare a view tomorrow and see if that fixes the problem. Thanks again. Glenn Davidson Is it possible to add multiple locations for a single employee?Closed   Amelia   Updated July 19, 2020 at 6:22pm   3 Most recent comment from Glenn Davidson:Thank you. Not ideal, but at least a possible solution for now. I'll give that a try. Kyle Hand Chart Bar ColorsClosed   wpDataTables   Updated July 18, 2020 at 8:14pm   6 Most recent comment from Aleksandar Vuković:Thanks KyleI'm sure others will have use of it.If  Daniel Hall Which mail service is recommended for email notifications?Closed   Amelia   Updated July 18, 2020 at 12:40pm   5 Most recent comment from Aleksandar Vuković:Hi DanielYes, it is. PHP Mail has a higher chance of being treated as Spam than SMTP does.If you're to switch to SMTP, and if you encounter any issues, they could be caused by several reasons: 1 ... Vedant Saraf mssql connectionClosed   wpDataTables   Updated July 18, 2020 at 11:53am   4 Most recent comment from Aleksandar Vuković:Hello VedantThat's not included in the provided support for the plugin, and if you don't know how to install the drivers on your server, you should reach out to your hosting provider and ask ... Robert GST and INRClosed Pre-purchase questions for Amelia   Updated July 17, 2020 at 6:34pm   4 Most recent comment from [deleted]:Hi Robert, I am not familiar with VAT and TAX in different countries. For these matters you would need to consult our reseller Paddle, since thy are handling that part.https://paddle.com/support/welc ... Daniel Hall How to auto assign an employee if there is only one?Closed   Amelia   Updated July 17, 2020 at 6:08pm   4 Most recent comment from Aleksandar Vuković:You're welcome DanielIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.