As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Sean Barrow multiple calendarsClosed Pre-purchase questions for Amelia   Updated July 15, 2020 at 8:29am   2 Most recent comment from [deleted]:Hi Sean Barrow,Thank you for your interest in our plugin.If you mean on setting Google calendars connected with employees then something like that is possible, but one for each employee. If, on the ot ... Juan configurationClosed   Amelia   Updated July 15, 2020 at 8:16am   4 Most recent comment from [deleted]:You are welcome, Juan. Great, glad to see that. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Oliver Evans RefundClosed   Amelia   Updated July 14, 2020 at 9:02pm   4 Most recent comment from Aleksandar Vuković:If you already submitted a refund request, that button is grayed out, yes.So, that confirms your refund request was submitted successfully.Like I said - you will receive a refund within 5 - 7 busines ... Amruta Kshirsagar Limited access to data tablesClosed Pre-purchase questions for wpDataTables   Updated July 14, 2020 at 8:55pm   4 Most recent comment from Aleksandar Vuković:You're welcome AmrutaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. robin All my services Dissapeared!!Closed   Amelia   Updated July 14, 2020 at 5:52pm   10 Most recent comment from Aleksandar Vuković:Hey Robin, that's some good news!Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ahmad Abdullahi Ahmad (Emmergency)Employee and AdminClosed   Amelia   Updated July 14, 2020 at 5:17pm   2 Most recent comment from [deleted]:Hello Ahmad Abdullahi Ahmad,Thank you for your purchase.No, unfortunately, employees can't create new customers in Amelia with its current built-in features. They can only book appointments with ... Joy Hancock Non-profit pricingClosed Pre-purchase questions for wpDataTables   Updated July 14, 2020 at 4:46pm   2 Most recent comment from Isidora Markovic:Hello Joy. Thank you for your interest in our plugin. We do have discounts for non-profit organizations. Please provide me as much detail as you can, and I'll forward it to our management. Tom Customer RegistrationClosed   Amelia   Updated July 14, 2020 at 3:17pm   3 Most recent comment from [deleted]:Hello Tom, Customers don't need to be WordPress users in order to access the Customer panel. If they are WP users they can access it with the same credentials. If they aren't created as WP ... Rory Finch Where can I get all the Mailmerge Fields please? Example %customer_full_name%Closed   Amelia   Updated July 14, 2020 at 2:09pm   4 Most recent comment from [deleted]:Hello Rory, Unfortunately, that isn't possible in Amelia with its current built-in features. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Alexander Any plans to add NPS metric?Closed   Amelia   Updated July 14, 2020 at 1:42pm   2 Most recent comment from [deleted]:Hello Alexander, Unfortunately, we don't have a plan to add those type of metrics to the dashboard. For me, it is the first such feature request to be honest I will add it to our feature reques ... Marc Goldblatt The booking plug in endlessly loadsClosed   Amelia   Updated July 14, 2020 at 1:20pm   2 Most recent comment from [deleted]:Hi Marc,I have answered to the other ticket so we will continue there.I will close this ticket.Best regards. Alexander Kramer Update AmeliaClosed   Amelia   Updated July 14, 2020 at 12:39pm   4 Most recent comment from [deleted]:You are welcome, Alexander. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Jason Bearthes Setting appointments far in advanceClosed Pre-purchase questions for Amelia   Updated July 14, 2020 at 9:59am   2 Most recent comment from [deleted]:Hi Jason,Thanks so much for your interest.You can set up how long in advance the appointment can be booked, go to Settings -> General Settings -> and set number of days in Period available for bookin ... Matthew John Tymus Members tickets?Closed Pre-purchase questions for Amelia   Updated July 14, 2020 at 9:12am   2 Most recent comment from [deleted]:Hi Matthew John Tymus,Thank you for your interest in our plugin.1) Unfortunately we don't have option to create different ticket types at the moment. We certainly plan to work on this in the futu ... Reda Tap Payment Gateway IntegrationClosed Pre-purchase questions for Amelia   Updated July 14, 2020 at 8:53am   4 Most recent comment from [deleted]:Hi Reda,You are welcome.Have a nice day.