As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Plamen Amelia CheckoutClosed   Amelia   Updated July 23, 2020 at 11:24am   4 Most recent comment from [deleted]:Hello Plamen, You are welcome.Could you please tell me which version of Amelia do you have? You can check that on the Plugins page. The newest version is 2.8, so if you don't have that version ... giuseppe AmeliaClosed Pre-purchase questions for Amelia   Updated July 23, 2020 at 11:22am   2 Most recent comment from Miloš Jovanović:Hi giuseppe,Thank you for your inquire.Sorry to disappoint you but unfortunately something like you require is not possible to achieve with our plugin built-in features at the moment.Best regards. Kal Default Therapist issueClosed   Amelia   Updated July 23, 2020 at 11:18am   4 Most recent comment from [deleted]:Hello Kal, The same applies - a random employee (that is available for that time slot) is added to the appointment when more employees are assigned to the same service and have the same time slots av ... Marc Menz Block out daysClosed   Amelia   Updated July 23, 2020 at 11:03am   6 Most recent comment from [deleted]:You are welcome, Marc.It is a day off if there are no appointments created until then. Any change you make in Amelia doesn't affect the already booked appointments, but the appointments that will ... Russell Barnett Calendar appointmentsClosed   Amelia   Updated July 23, 2020 at 10:51am   6 Most recent comment from [deleted]:You are welcome, Russell. Great, glad to see the issues are gone! I'm glad I could be of help.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Ozgur Kaya CURRENT_POST_ID Placeholder usage failure on Set Predefined valueClosed   wpDataTables   Updated July 23, 2020 at 10:44am   3 Most recent comment from Aleksandar Vuković:Hello OzgurThank you for letting us know the issue is resolved.I have forwarded the ticket to our development team for review. seviour PricingClosed   Amelia   Updated July 23, 2020 at 10:40am   2 Most recent comment from [deleted]:Hello David,Unfortunately, no, there isn't a possibility of setting more than one price for one event in Amelia with its current built-in features. We have this feature in our to-do list, but for ... Klervi Can't manage events with tagClosed   Amelia   Updated July 23, 2020 at 10:36am   4 Most recent comment from [deleted]:Hello Justin,  Yes, I assume this was solved as the user didn't respond. There was an empty space added to the end of the tag's name in the shortcode, by mistake. [ameliaevents tag=’ate ... Enrique Suarez licensingClosed Pre-purchase questions for wpDataTables   Updated July 23, 2020 at 10:33am   4 Most recent comment from Aleksandar Vuković:Thank you, EnriqueLike I mentioned in my previous response, we can provide a 30% discount for the yearly subscription license, or a 50% discount for the lifetime license.Which one would you like? Rod Chadwick Unable to install and activate plug in.Closed   Formidable Forms integration for wpDataTables   Updated July 23, 2020 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hello RodIn order to use the Formidable Forms integration for wpDataTables add-on, you also need to install:1. wpDataTables, which you already have2. Formidable Forms - the actual Forms plugin.This is ... Thomas Dodds Bundle servicesClosed Pre-purchase questions for Amelia   Updated July 23, 2020 at 10:22am   4 Most recent comment from [deleted]:Sounds good, I will inform you. Praise Woocommerce and onsite paymentClosed Pre-purchase questions for Amelia   Updated July 23, 2020 at 9:36am   2 Most recent comment from Miloš Jovanović:Hi Praise,Thank you for your inquire.Yes, you can set the payments to be on-site or online (in your case using WooCommerce)Best regards. Alexandre All categories and services deleted after updateClosed   Amelia   Updated July 23, 2020 at 9:13am   45 Most recent comment from [deleted]:Hello Alexandre, You are welcome. I forwarded this to our developers, and they needed to change the JS code. It is because you added shortcodes with IDs and the previous JS code can't work with ... Christian Otto Ruge UserdataClosed Pre-purchase questions for wpDataTables   Updated July 23, 2020 at 8:57am   2 Most recent comment from Aleksandar Vuković:Hello ChristianThank you for your interest in wpDataTables.To pull this data from the database, you would need to use SQL query based tables, and they are not available with the free version of the pl ... Daniel Hall Possible to hide an employee's last name in the service-booking screen?Closed   Amelia   Updated July 23, 2020 at 7:56am   4 Most recent comment from Aleksandar Vuković:You're welcome DanielSorry I couldn't provide a positive response.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.