As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ryan Tack Pre Sales QuestionClosed Pre-purchase questions for Amelia   Updated July 27, 2020 at 11:03am   2 Most recent comment from Miloš Jovanović:Hi Ryan,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have the required features below in our plugin built-in functionalities at the moment.Best regards. Ian Bowden Can't save an eventClosed   Amelia   Updated July 27, 2020 at 10:55am   4 Most recent comment from [deleted]:Hello Ian, Apologies for replying late, we don't work on weekends.Sorry, I overlooked that you are on a localhost.1. Yes, you can move your license from one website to another. When you login to ... William Sams help with setting up ameliaClosed   Amelia   Updated July 27, 2020 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello WilliamService can have only one price. You can add paid extras to the service, so the price is increased based on what your customers select, but the flow that you're looking for cannot be ... Austin Vanraden Sorting DigitsClosed   wpDataTables   Updated July 27, 2020 at 10:35am   6 Most recent comment from Aleksandar Vuković:Hi again AustinUnfortunately, that's something we cannot influence. Basically, float columns can only have one length, so if you set it to have 4 decimal places, 0.008 should come out as 0.0080. ... Rob Pre-sale questionsClosed Pre-purchase questions for Amelia   Updated July 27, 2020 at 10:29am   2 Most recent comment from [deleted]:Hi Rob,Thanks so much for your interest.We do not have multiple currencies option unfortunately. Regarding the taxes, that is possible if you use our WooCommerce integration for payments.Let me know ... Sean McGhee EmailClosed Pre-purchase questions for Amelia   Updated July 27, 2020 at 10:17am   2 Most recent comment from [deleted]:Hi Sean,Thanks so much for your interest. No, it is not possible to use HTML in the emails, but we have basic formatting. You can take a look at our sandbox website: https://sports.wpamelia.com/ an ... Vedant Saraf DISPLAYClosed   wpDataTables   Updated July 27, 2020 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello VedantI'm sorry to disappoint you, but no.You can only show Calculation Functions with a specific shortcode. Our development team is working on creating a single-cell shortcode, but I cann ... Dalton External Database ConnectionClosed   wpDataTables   Updated July 27, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:Hi DaltonI'm glad to hear creating a view solved the issue with filtering. However, please note that views can only be editable for one underlying table, if you pass the proper ID.As for the orig ... Maui Rescheduled bookingsClosed   Amelia   Updated July 27, 2020 at 9:22am   5 Most recent comment from [deleted]:You are welcome, Maui.It would probably be helpful information. If it gets requested more by our users it will go to the top of the list and be considered for implementation sooner. If you have any ot ... ALF1EE MYSQL table errorClosed   Master-Detail Tables for wpDataTables   Updated July 27, 2020 at 9:13am   2 Most recent comment from Aleksandar Vuković:Hello ALF1EEIf you've enabled sorting and/or filtering in the "Sorting and Filtering" tab above the table, and then you manually disabled sorting (or filtering) for each column individually, the ... Kieran mckeon Front End Employee no option to add a new customerClosed   Amelia   Updated July 27, 2020 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello KieranUnfortunately, that is something that cannot be done from the employee's panel. You can only play around with the Amelia Employee user role using a role management plugin, like User ... Julius Fulltext-SearchClosed   wpDataTables   Updated July 27, 2020 at 8:35am   4 Most recent comment from Aleksandar Vuković:Hello JuliusUnfortunately, there's nothing you can do to speed up search inside a filter of a column. A server-side table fetches only those rows needed on the page at the exact moment, so when ... Justyna Appointment fo limited timeClosed   Amelia   Updated July 27, 2020 at 7:31am   2 Most recent comment from Aleksandar Vuković:Hello JustaThank you for your purchase.If you want to create them as services, my advice would be to create a new employee (since employees are the ones who provide the service, their working hours de ... parv same amelia bookings, two sitesClosed   Amelia   Updated July 27, 2020 at 7:22am   3 Most recent comment from Aleksandar Vuković:Hello parvSorry for the late response, we're not working on weekends.Unfortunately, what you're looking for to achieve is not possible with the built in features of the plugin.You can connec ... alan the search engine does not workClosed   wpDataTables   Updated July 27, 2020 at 7:21am   4 Most recent comment from Aleksandar Vuković:Hi again AlanThat is correct, with views, SQL Views cannot be edited properly – only one of the underlying tables can be edited if you pass the proper ID.I've created multiple tables with OR f ...