We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Vitor Braga E-mail automaticClosed   Amelia   Updated April 22, 2025 at 6:36am   4 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... marta Discount code   Amelia   Updated April 22, 2025 at 6:00am   2 Most recent comment from Uroš Jovanović:Hello Marta, Thank you for reaching out! Just to clarify, discounts are only applicable to new purchases and not to upgrades. Unfortunately, this means the discount code cannot be applied to your upgr ... Holly Feature Request - Hidden Fields   Amelia   Updated April 22, 2025 at 5:47am   2 Most recent comment from Uroš Jovanović:Hello Holly, Thank you for your message and for sharing the details. I completely understand the concern—relying on custom CSS can be inconsistent, especially if styles fail to load in time. I’ll ... Appnet JavaScript Methods   Amelia   Updated April 18, 2025 at 10:00am   9 Most recent comment from Uroš Jovanović:Hello, Thank you for your follow-up. At this time, there is no JavaScript-based method available for triggering the Amelia booking form directly, as Amelia already includes a built-in popup feature, w ... Patrick M Wilson Work HoursClosed   Amelia   Updated April 17, 2025 at 10:58pm   5 Most recent comment from Patrick M Wilson:This fixed my issue, Thanks. Simeon Georgiev Problem with decimal separator (comma) in Google Sheets table   wpDataTables   Updated April 17, 2025 at 7:01pm   1 Most recent comment from Simeon Georgiev:Hello, I am using the premium version of wpDataTables and loading data from a Google Sheets file. The sheet contains numeric values representing currency, formatted like this: 3125,48 (with a comma as ... David Kamp najir bug - WPdatatables breaking woo commerce   wpDataTables   Updated April 17, 2025 at 5:47pm   1 Most recent comment from David Kamp:I already messaged regarding this two days ago with no response. As soon as WPdatatables is activated, the woocommerce add to cart button is not adding products to cart anymore, on all product pages. ... Norm Sash Reading serialized data   wpDataTables   Updated April 17, 2025 at 4:36pm   1 Most recent comment from Norm Sash:Hi... I have a contact table in WP that has fields for First Name, Last Name, and Position.The Position field is stored in the table as a serialized data and it can cantain more than one position for ... Damien Bushby prefiltering table to shortcode   wpDataTables   Updated April 17, 2025 at 1:11pm   1 Most recent comment from Damien Bushby:I have all my data in one table from multiple users.Each record includes the user-id and user-email.If I use the table shortcode then each user gets to see results from other users.I want to ensure th ... Robert Thomas Connecting to a local MYSQL serverClosed   wpDataTables   Updated April 17, 2025 at 10:50am   7 Most recent comment from Miloš Jovanović:Hello, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which cause ... BERHAN SONER Table Editing Issue   wpDataTables   Updated April 17, 2025 at 10:41am   6 Most recent comment from BERHAN SONER:Did not work. Also when I try to Enable Table tools I get the same error.SS attached Mustafa Ali Yilmaz Can't schedule two different services at the same time with the forfaitClosed   Amelia   Updated April 17, 2025 at 10:08am   2 Most recent comment from Stefan Petrov:Hi Mustafa, Thanks for reaching out to us. Unfortunately, there’s no option to schedule multiple appointments within a single booking by default. You can only book one appointment with one employee ... HK Delete / remove / hide password change tab in customer panelClosed   Amelia   Updated April 17, 2025 at 9:47am   7 Most recent comment from Stefan Petrov:Hi HK, Thanks for the summary.I'll go ahead and close this ticket, but it will remain public so others can view it until a fix is released. Thanks again, and have a great day. Marta Customize Calendar event name showedClosed   Amelia   Updated April 17, 2025 at 8:44am   2 Most recent comment from Stefan Petrov:Hi Marta, Thanks for reaching out to us.  Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,   ... minjelee Request for Full-Time Slot Availability (Free Time Slot Selection)Closed   Amelia   Updated April 17, 2025 at 6:41am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. When using services with durations like 30, 60, or 90 minutes, the system only shows specific start times based on predefined slot step intervals, w ...