We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Diana Page field is not working to activate with purchase code - paid but can't get started.Closed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hi Rafa, Sorry to hear that you're having issues activating Amelia. Please open a new ticket and provide your credentials there so we can log in and troubleshoot the issue further. Thanks, lookin ... Rafael Cabrelli Gerar PDF pedido AmeliaClosed   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Oi Rafael, Agora entendi, obrigado pela explicação. Infelizmente, não há essa opção disponível no momento. Implementar isso exigiria uma personalização, a qual não oferecemos atualmente. Fiq ... José calzadilla Inquiry About Appointment Generation in Your Booking SystemClosed Pre-purchase questions for Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It depends on payment method that you are using if you are using Stripe for example then appointment wont be created unless they pay if you are using Mol ... Jan Hudaček Questions Regarding Booking Options, Catalogs, and Calendar FunctionalityClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to dif ... jose heredia PROBLEMA CON FUNCIONAMIENTOtelematicaservicesClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Jose, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3848241/ For future reference, please don't open m ... Wayne Book more than one time slot at onceClosed   Amelia   Updated 3 weeks ago   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is possible via cart but this is a part of Pro license and you have standard. If you want to have cart option you will need to upgrade to cart licen ... Rafael Cabrelli Issue with Duplicate Orders and Incorrect Email NotificationsClosed   Amelia   Updated 3 weeks ago   12 Most recent comment from Uroš Jovanović:Olá Rafael, Obrigado pelo retorno! Fico no aguardo do seu contato. Mark Lauzon custom formClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Work hours depend on employee work hours. So if you have for example 4 boats you need to have at least 4 employees. The availability of the service is de ... Patricia Dovidio Cant remember my login to start usingClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Upgrade is not automatic so you need to manually install the license. Your user name is the mail that you used during the purchase and pass you set. If y ... Click Here Designs, LLC Not receiving notifications of appointments by email.Closed   Amelia   Updated 3 weeks ago   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We advise you to setup SMTP if you are using PHP or WP mail which are third party plugins you will need to to reach out to their support team. We can hel ... Vincent Audio wrong display Pre-purchase questions for wpDataTables   Updated 3 weeks ago   1 Most recent comment from Vincent:I've created my first table with wpDataTables, which I find very powerful and interesting. I've even added the "wpDataTables integration for Forminator Forms" extension to display the result ... John Edward Labor Download ProblemClosed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hello John, Thank you for reaching out to us. I hope you are doing well. I assume you are referring to the Amelia license? It can be downloaded via the TMS Store account. However, the issue might be r ... Charlotte How to generate an Excel list of confirmed participants only, without deleting any registrations?Closed   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Charlotte, Thanks for reaching out to us. Unfortunatelly, there is no such option currently. Amelia will always export the full list of attendees, the only solution would be to delete the appointme ... Stanislavs Dombrovskis how to remove user data in the table?   wpDataTables   Updated 3 weeks ago   2 Most recent comment from Miloš Jovanović:Hi Stanislavs, Can you confirm the table type? It looks like it's a Manual Table. For Manual Tables, there is an auto-generated field called wdt_created_by, which stores the user who created each ... Malte Becker Erinnerung per EmailClosed   Amelia   Updated 3 weeks ago   7 Most recent comment from Uroš Jovanović:Hallo Malte, Freut mich zu hören, dass es funktioniert! 😊 Falls du noch weitere Fragen hast oder etwas getestet werden muss, lass es mich wissen.