We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Serena Anderlini Features and Use of AmeliaClosed Pre-purchase questions for Amelia   Updated November 13, 2020 at 10:35am   2 Most recent comment from Miloš Jovanović:HI Serena,Thank you for your inquire.1.As for the online payments you must use some of our integrations, and those are PayPal, Stripe and WooCommerce.2.Unfortunately we do not have an option to have ... Mr Peter Gosling Different notification emails based on Payment typeClosed   Amelia   Updated November 13, 2020 at 10:11am   2 Most recent comment from [deleted]:Hello Mr Peter Gosling,There isn't a possibility of sending different email notifications based on the payment method, or another thing for that matter, in Amelia with its current features. Emai ... Ted Finlay Wix compatibilityClosed Pre-purchase questions for wpDataTables   Updated November 12, 2020 at 7:57pm   2 Most recent comment from Aleksandar Vuković:Hello TedThank you for your interest in the plugin, but unfortunately it can only work on WordPress.Wix, Joomla and other CMSs are not supported. Viktor Paypal PaymentClosed   Amelia   Updated November 12, 2020 at 7:52pm   2 Most recent comment from [deleted]:Hello Viktor,Thanks for your question.I am afraid I can't get what you mean by "every other payment is disabled"? Can you please provide more details, e.g. screenshots of your current services co ... Charles Blevins paypalClosed   Amelia   Updated November 12, 2020 at 4:38pm   2 Most recent comment from [deleted]:Hello Charles, There isn't a way to hide PayPal credentials, unfortunately. Only if you achieve that with adding custom CSS, but those fields don't have separate CSS classes so you can hi ... gordon matz how to configure productClosed   Amelia   Updated November 12, 2020 at 3:06pm   4 Most recent comment from [deleted]:You are welcome, Gordon. That can be achieved only with creating more Services with different duration, or with the Extras option for services. So you can check them out. If this suitable for your b ... Tiago De Mesquita how to stack column on top of the other?Closed   wpDataTables   Updated November 12, 2020 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello Tiago I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. You would need to create a Pivot table in the database; then ... Anna manual appointmentsClosed   Amelia   Updated November 12, 2020 at 2:17pm   2 Most recent comment from Aleksandar Vuković:Hello AnnaI'm not sure I understand what the issue is. You can't access the Appointments page, or you cannot create new appointments, or when you create new appointments, you can't sele ... Rickard Jansen van Vuuren 30 day possible trail.Closed Pre-purchase questions for wpDataTables   Updated November 12, 2020 at 2:15pm   2 Most recent comment from Aleksandar Vuković:Hello RickardThank you for your interest in wpDataTables.Unfortunately, we don't have any free trials. We do have a 15-day money-back guarantee, so if you purchase the plugin and find it doesn� ... Mary Hennessy wordpress.comClosed   Amelia   Updated November 12, 2020 at 2:05pm   2 Most recent comment from Aleksandar Vuković:Hello MaryPlease go to Amelia's General settings, and change the default time slot step to be either 30 minutes or 10 minutes. After that you will be able to add events on every 10 minutes of eve ... Mary Hennessy wordpress.comClosed   Amelia   Updated November 12, 2020 at 1:21pm   4 Most recent comment from [deleted]:Thank you, Mary. I tried changing the colors and the font on the Customize page and saved them and they were saved successfully, please look at the attachments. I reset the changes afterwards . So, ... Eric Brulmans Event descriptionClosed   Amelia   Updated November 12, 2020 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase.Unfortunately, at the moment that is the only way to style the description. Our developers will be working on this in the future, and we will include something li ... Michael Starck Easy approval of appointmentsClosed   Amelia   Updated November 12, 2020 at 1:02pm   4 Most recent comment from [deleted]:Hello Michael, Thank you for clarification, but, unfortunately, that is not possible either with the Amelia's current features.  will carey customizableClosed Pre-purchase questions for Amelia   Updated November 12, 2020 at 12:02pm   2 Most recent comment from Miloš Jovanović:Hi willThank you for your inquire and kind words.Looking at your use case below, something that you require is Inventory booking which unfortunately we do not have at the moment.Sorry to disappoint y ... Mike B Employee Time ZonesClosed   Amelia   Updated November 12, 2020 at 11:58am   2 Most recent comment from [deleted]:Hello Mike B,Thank you for your purchase. There isn't such possibility in Amelia with its current built-in features, unfortunately. The timezone of all employees is the timezone set in your WP ...