We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mahmoud Safar Double booking on checkoutClosed   Amelia   Updated December 8, 2020 at 10:32pm   2 Most recent comment from [deleted]:Hello,Concerning double booking, if a customer X chooses employee A with service A  at time A (knowing it is available), but still hasn't paid for it yet during the process. At the same time, an ... Mike Include payment method in notificationClosed   Amelia   Updated December 8, 2020 at 10:27pm   2 Most recent comment from [deleted]:Hello, Thanks for your message. I am afraid it's not available in Amelia at the moment, sorry. You can submit this as a feature request here: https://wpamelia.cnflx.io/boards/feature-requests Linda Can't update pluginClosed   Amelia   Updated December 8, 2020 at 9:27pm   3 Most recent comment from Aleksandar Vuković:Hey LindaI'm sorry to hear this, but if you added some custom CSS, or modified any part of the plugin that can't be reverted.Can you tell me what you changed? Dean Sauls Zoom user dropdownClosed   Amelia   Updated December 8, 2020 at 9:11pm   4 Most recent comment from [deleted]:Hello Dean,If you need to increase it beyond this point, you can do it through the database. When you access your database via PHPMyAdmin (or some other tool), access wp_options table: It is possibl ... Fabio ConfigurationClosed   Amelia   Updated December 8, 2020 at 8:58pm   3 Most recent comment from [deleted]:Hello,Thanks for your message.Can you please check your service max capacity: Keith Mason Filter options for various viewsClosed   Amelia   Updated December 8, 2020 at 8:54pm   2 Most recent comment from [deleted]:Hello Keith,But do I have the ability to let the user select more than one location?But ideally I would want the option to select a date RANGE as well if possible. Is this possible to do??I am afraid ... Jeferson castro critical error when table is createdClosed   wpDataTables   Updated December 8, 2020 at 8:43pm   6 Most recent comment from Aleksandar Vuković:Awesome news, JefersonThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jason Long employee/customer widgetClosed   Amelia   Updated December 8, 2020 at 8:05pm   4 Most recent comment from Aleksandar Vuković:You're welcome Jason.Sorry I couldn't provide a better response here. Greg Siegele Number of domainsClosed   Amelia   Updated December 8, 2020 at 7:29pm   4 Most recent comment from [deleted]:Hello Greg,The Basic license works on one domain and an unlimited number of subdomains. Any dev/test domains which are not on the same domain will be considered as separate domains (even localhost). Hamdi Change Font FamilyClosed   Amelia   Updated December 8, 2020 at 6:36pm   4 Most recent comment from [deleted]:Hello Hamdi,There is a separate parameter as well in the script Heinz Robert Notification User DataClosed   Amelia   Updated December 8, 2020 at 6:11pm   4 Most recent comment from [deleted]:You are welcome, Heinz. Thank you for letting me know. OK, if you have any issues with those placeholders let us know and we will check this out.If you have any other questions or concerns feel free ... michiiee How to add a service which takes place on multiple daysClosed   Amelia   Updated December 8, 2020 at 6:10pm   6 Most recent comment from [deleted]:You are welcome, Michael. We are all looking forward to the Packages feature and hope it will be out there soonIf you have any other questions or concerns feel free to open a new ticket and we will g ... Ursula Elmes Payment depositClosed   Amelia   Updated December 8, 2020 at 4:02pm   2 Most recent comment from Miloš Jovanović:HI Ursula,Thank you for your purchase.Unfortunately we do not have deposit payments at the moment.Well there is no built in feature, but there is some workaround. For example if your service cost 20$ ... MindMuscles EventsClosed   Amelia   Updated December 8, 2020 at 3:50pm   2 Most recent comment from Miloš Jovanović:HI MindMuscles,Thank you for your purchase.Sorry to disappoint you but unfortunately only 1 layout is available for the events at the moment. Robert Bulk PaymentsClosed Pre-purchase questions for Amelia   Updated December 8, 2020 at 3:45pm   2 Most recent comment from Miloš Jovanović:HI Robert,Thank you for your inquire.Sorry to disappoint you but unfortunately we do not have this option at the moment with our plugin built-in features.