We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adrian Gonzalez Escalante VendorsClosed   Amelia   Updated January 18, 2021 at 9:57am   4 Most recent comment from Aleksandar Vuković:Hello again AdrianNothing is being sent without your consent, so you need to configure MetaData and Description in Amelia settings/Payments. When you enable WooCommerce, you'll see a new section ... Rahim Connecting to MySQL with secured connectionClosed Pre-purchase questions for wpDataTables   Updated January 18, 2021 at 9:52am   5 Most recent comment from Aleksandar Vuković:You're welcome, RahimI hope that helps. Deborah Bulling calendar won't loadClosed   Amelia   Updated January 18, 2021 at 9:26am   6 Most recent comment from Aleksandar Vuković:You're welcome, DeborahGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrew Payment optionsClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 9:17am   2 Most recent comment from [deleted]:Hi, Andrew! Thank you for your interest in Amelia.In Amelia, your customers can pay online, payments can be processed through PayPal, Stripe, or WooCommerce integration, or they can pay on-site, whic ... kerim ghandri Ghandri Problème avec les notificationsClosed   Amelia   Updated January 18, 2021 at 9:12am   4 Most recent comment from [deleted]:You are welcome, Kerim . Glad to see the issue is resolved, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Cassie Okenka reoccuring appointmentsClosed   Amelia   Updated January 18, 2021 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello Cassie OkenkaUnfortunately, no. The appointments have already been booked, so you manually need to change them individually. Concierge Notifications not sendingClosed   Amelia   Updated January 17, 2021 at 2:48pm   5 Most recent comment from Klemen Teran:Had the same issue. This is what worked for me https://tmsplugins.ticksy.com/ticket/2661673/br k Paul Spalvieri next day notifications are not workingClosed   Amelia   Updated January 17, 2021 at 2:28pm   3 Most recent comment from Klemen Teran:Hey Paul. Had same issue, found a solution. See here https://tmsplugins.ticksy.com/ticket/2661673/BR TONTALE Google Calendar synchronization for the employeeClosed   Amelia   Updated January 15, 2021 at 6:19pm   2 Most recent comment from [deleted]:Hello TONTALE, In order to integrate Amelia to Google calendar you need to follow our instructions for the Google synchronization https://wpamelia.com/configuring-google-calendar/THen you will be a ... Ray Hayes Outlook IntegrationClosed   Amelia   Updated January 15, 2021 at 5:48pm   4 Most recent comment from [deleted]:You are welcome, Ray. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. BAALI Duplicating eventsClosed   Amelia   Updated January 15, 2021 at 3:32pm   2 Most recent comment from [deleted]:Hello BAALI, There isn't a possibility to duplicate event in Amelia and there isn't some work around we could suggest for this unfortunately. If you have any other questions or concerns fe ... Philipp Kreicarek Several placeholders are missing in Web Hook DataClosed   Amelia   Updated January 15, 2021 at 2:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, PhilippGlad I could be of service. Aletta van Oostveen cancellation and woocommerce paymentsClosed   Amelia   Updated January 15, 2021 at 2:15pm   4 Most recent comment from Aleksandar Vuković:Hello again AlettaThe plugin's logic thinks of cancelled appointments as appointments that have not been held. Meaning you didn't make anything from those appointments, and they are not show ... Lukas Huggenberg Customer ProfileClosed   Amelia   Updated January 15, 2021 at 1:56pm   13 Most recent comment from Aleksandar Vuković:Thanks LukasI'm glad to hear that. This will be included in our next update, so you won't have to do it again. Ieva Kisunaite Amelia searchClosed   Amelia   Updated January 15, 2021 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello Ieva1. You can define what's seen on front-end through shortcodes. For example:[ameliabooking category=1][ameliacatalog category=2]You can't do that for [ameliasearch] though.2. We hav ...