We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lukas Huggenberg Special daysClosed   Amelia   Updated January 15, 2021 at 12:48pm   5 Most recent comment from [deleted]:Hi Lukas, Glad to see this helped, thank you for letting me knowYou are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Stéphane Moral Can't have the prenium functions!Closed   Amelia   Updated January 15, 2021 at 12:29pm   2 Most recent comment from [deleted]:Hello Stéphane Moral, Thank you for your purchase. Could you please explain in more details this I put the purchase code and I stay in free mode. ? If you deactivate and deleted free Amelia and inst ... Vijai Pandey Problem with timezone in emailClosed   Amelia   Updated January 15, 2021 at 11:30am   4 Most recent comment from [deleted]:Hi Vijai Pandey, Thank you for your thorough explanation, I tested the exact same setup as you explained it on our testing website, and I can't reproduce the issue. Could you please update Amelia ... Giovanni Praise for the new updateClosed   Amelia   Updated January 15, 2021 at 11:10am   2 Most recent comment from Aleksandar Vuković:Glad to hear that, Giovanni!Thank you for your kind words, and for letting us know the issues were resolved.If you have any further questions or issues, please feel free to open a new ticket, and we& ... Mohamed Ali Jama events problemClosed   Amelia   Updated January 15, 2021 at 10:55am   2 Most recent comment from Aleksandar Vuković:Hello MohamedThank you for your purchase.It's actually there, but with broken styles:Do you have SG Optimizer installed? If you do, go to its settings/Front-end and disable "Combine CSS files".  ... Giulio Notifications Multiple customerClosed   Amelia   Updated January 15, 2021 at 10:32am   6 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, GiulioI'll forward it to our development team, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list ... TONTALE SuggestionClosed   Amelia   Updated January 15, 2021 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello TONTALEThank you for your suggestions. These do not exist in Amelia, so I will forward them to our development team, but I'll kindly ask you to add it as a feature suggestion on this page ... Nicholas How to hide a dropdown menu item of customer appointment pageClosed   Amelia   Updated January 15, 2021 at 10:31am   5 Most recent comment from [deleted]:You are welcome, Nicholas. Glad to see that , thank you for letting me know. Thank you, have a nice one as well!If you have any other questions or concerns feel free to open a new ticket and we will ... Stephen Scheduling helpClosed   Amelia   Updated January 15, 2021 at 10:30am   4 Most recent comment from [deleted]:Hello Stephen,That is why there is the Minimum capacity as well, so the number of customers that will be able to book one time slot/employee can be from Min capacity to the Max capacity set for the s ... Jiahua Cai Report Builder APIs?Closed   Report Builder for wpDataTables   Updated January 15, 2021 at 10:29am   6 Most recent comment from Aleksandar Vuković:You're welcome, AlvinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Riccardo Coupons CSV export not workingClosed   Amelia   Updated January 15, 2021 at 10:14am   2 Most recent comment from [deleted]:Hi Riccardo, Could you please check your server error log and send us the errors you have there regarding this matter? Could you go back to your website after that error without editing else on the w ... Alan Booking across midnight and plan upgradeClosed   Amelia   Updated January 15, 2021 at 9:42am   7 Most recent comment from [deleted]:Hello Alan, Thank you, we processed the partial refund, please note that it can take couple of days, as it needs to go through our sales provider, Paddle, as well.If you have any other questions or ... Michel Default Time slot lapClosed   Amelia   Updated January 15, 2021 at 9:30am   4 Most recent comment from [deleted]:Hi Michel,  You are welcome. Could you please check if the Buffer times can help your use case? I am not sure if  I understood well your issue  - you can set buffer times before and after for each ... Keith Dalton Best option for selling a course that runs for 5 weeks one day a weekClosed   Amelia   Updated January 15, 2021 at 9:22am   10 Most recent comment from Aleksandar Vuković:I'm glad to hear that, KeithIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pawan Bigger Error NotificationClosed   wpDataTables   Updated January 15, 2021 at 9:13am   10 Most recent comment from Aleksandar Vuković:Hello guysIf you'd like, you can modify .wpdt-c.growl-animated.alert-danger in /wp-content/plugins/wpdatatables/assets/css/bootstrap/wpdatatables-bootstrap.css on lines 12278 and 12279. If you s ...