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  Public Ticket #2688092
Site broken after Report Builder plugin uploaded
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  •  1
    lastadam started the conversation

    I received an email to download the latest Report Builder and wpdatatables updates.

    I downloaded RB and uploaded the plugin to my Wordpress.

    Site broke after after that... The Report Builder button disappeared. When i click on Plugins, i get "There has been a critical error on this website. Please check your site admin email inbox for instructions."

    Please help! Thanks

  •   Aleksandar replied privately
  •  1
    lastadam replied

    Hi Alexander. I have wpdatatables. What happened is, after the RB upgrade, i saw a 'successful' message. Then i went to the plugins page (to see if i have to activate something) and saw a message 'this RB plugin only works with version xx of wpdatatables'. After I refreshed the page (F5), the plugins page is no longer available. I can no longer access the plugins of the entire site (not just RB). I will try your suggestion asap. Thank you.

  •  1,704
    Aleksandar replied

    You're welcome, lastadam

    If that doesn't work, we'll need FTP and wp-admin credentials.

    Just remember to post the credentials in a PRIVATE response.

    Kind Regards, 

    Aleksandar Vuković
    aleksandar.vukovic@tms-outsource.com

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs

    You can try wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

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  •  1
    lastadam replied

    THANK YOU SO VERY MUCH, Milan. Your fix worked!!! Can you please advise what was the issue?

    All I did was upload the Report Builder plugin update. Then I received this error message "Report Builder add-on requires wpDataTables version 3.3. Please update wpDataTables plugin to be able to use it!". After that, all the plugins of the entire site can't be accessed.

    Should i have updated the wpdatatables plugin first?

    Please advise, thank you and regards.

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