We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Richard Amelia not sending emailsClosed   Amelia   Updated March 19, 2021 at 2:50pm   11 Most recent comment from [deleted]:Hi Richard,thank you for the credentials provided.I have made a test, and I would like to provide the screenshots of the emails I received as a customer.When I created the appointment, within one minu ... Ijeoma Phone number displays as dateClosed   wpDataTables   Updated March 19, 2021 at 2:30pm   2 Most recent comment from [deleted]:Hi ljeoma Thank you for reaching out to us.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ... Jatinder Singh How to change the layout of Amelia Front-end Employee PanelClosed Pre-purchase questions for Amelia   Updated March 19, 2021 at 2:21pm   4 Most recent comment from [deleted]:Hi Jatinder,You can make only one booking for one service per session; you would make a booking for service A, finish booking, return to the main Amelia page, and book a different service.You can set ... Mandy Oldfield zoom ingtegrationClosed   Amelia   Updated March 19, 2021 at 2:17pm   2 Most recent comment from Aleksandar Vuković:Hello MandyYour employee is connected to his/hers Zoom account, so if you're logged into that Zoom account on your PC, it will work. For new users - it won't. Zoom start of the appointment r ... Rhian Galea license queryClosed Pre-purchase questions for Amelia   Updated March 19, 2021 at 2:14pm   2 Most recent comment from [deleted]:Hi Rhian,thank you for taking interest in Amelia, and for contacting us!Sure, you can contact us a few days before your licence expiry to upgrade. And if you have the funds on your card or PayPal acco ... Ernie St Gelais Upgrading PHPClosed   wpDataTables   Updated March 19, 2021 at 2:14pm   19 Most recent comment from [deleted]:You are most welcome, I'm glad we could helpIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day! Cristi Events Calendar viewClosed   Amelia   Updated March 19, 2021 at 1:58pm   6 Most recent comment from Aleksandar Vuković:Sorry, Cristi, but you're not missing anything.The Event's description currently accepts some HTML tags, so you can use , , , etc. in it to style the description a bit better.Our developers ... Mr Mark Martin Change existing field titleClosed   Amelia   Updated March 19, 2021 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello MarkThe strings can be changed using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. If you want to use POEDIT ... Michael Brauer default fields grayed outClosed   Amelia   Updated March 19, 2021 at 1:47pm   3 Most recent comment from [deleted]:Hi, Michael!Thank you for choosing Amelia.I'm glad that you could resolve the issue.Please feel free to contact us if you have any other questions.Bets Regards. Yves Google calendar link for employeesClosed   Amelia   Updated March 19, 2021 at 1:38pm   16 Most recent comment from [deleted]:Yves,I could access and all User Role settings are correct, but I created an Amelia Test Employee and still can't log in to the back-end. Do you have some other plugin that blocks access?With th ... Lynda Rouiller Setting up claender and events in AmeliaClosed   Amelia   Updated March 19, 2021 at 1:16pm   10 Most recent comment from [deleted]:Hi Lynda,thank you for the kind reply.Unfortunately, this is the only way link is sent currently in Amelia; at the moment that isn't a planned feature yet, however you can suggest it here, and u ... Polaris Media GmbH Amelia JS Bug (property "ServiceList" is undefinedClosed   Amelia   Updated March 19, 2021 at 10:35am   9 Most recent comment from Polaris Media GmbH:Hi Ivana,we have found that deleting the Employee and Re-Adding it has solved the problem, thank youBest wishes Melvin Brea Amelia Spanish translationClosed   Amelia   Updated March 19, 2021 at 10:27am   5 Most recent comment from [deleted]:Hi Melvin,thank you for letting us know.That's all right, it happens! :-)We appreciate greatly the effort you put in helping us with translations; we will make sure to replace the files that you ... Tommy Boone Inline editingClosed   wpDataTables   Updated March 19, 2021 at 10:22am   11 Most recent comment from Aleksandar Vuković:You're welcome, Tommy!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dennis Allen Creating TablesClosed   wpDataTables   Updated March 19, 2021 at 10:20am   11 Most recent comment from Aleksandar Vuković:You're welcome, Dennis, glad I could be of assistance!May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of wpDataTables if you have an ...