We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alan Amelia Events CapacityClosed   Amelia   Updated March 23, 2021 at 10:01am   4 Most recent comment from [deleted]:Hello Alan, We implement feature requests/suggestions to the plugin based on users' requests, mostly based on the number of votes these requests/suggestions get by our users, so the feature req ... Vicens Martí Serrano ​Select the total number of participants in one step!Closed   Amelia   Updated March 23, 2021 at 9:24am   4 Most recent comment from [deleted]:Hola, Vicens!The refund should be transferred to your account in 5-7 business days, as I mentioned before.Regarding the total number of participants: hopefully, our developers will add this feature so ... Oscar Free sesionsClosed Pre-purchase questions for Amelia   Updated March 22, 2021 at 9:56pm   2 Most recent comment from [deleted]:Hi again, Oscar!Basically, packages require a pre-set price that can be customized. So, the whole package has to be purchased at once. Therefore, if you include 10 appointments and set the price for t ... Oscar Where the customer can see the location of the employeeClosed Pre-purchase questions for Amelia   Updated March 22, 2021 at 9:44pm   5 Most recent comment from [deleted]:Hi, Oscar!I apologize for the delayed response.Amelia is compatible with both Divi and Elementor, but according to our experience, Elementor works better. But it goes without saying that compatibili ... Shota Ando When new customer lost link for set password first time, how can I make the link again?Closed   Amelia   Updated March 22, 2021 at 9:32pm   2 Most recent comment from [deleted]:Hi, Shota!I apologize for the delayed response.You should send them the Customer Panel Page URL and please make sure that the Customer Panel Access notification is enabled on the Amelia -> Notificat ... Denis Lord Cancellation of mettein or eventClosed   Amelia   Updated March 22, 2021 at 5:11pm   2 Most recent comment from [deleted]:Hi Denis,thank you for reaching out to us.You can go to Amelia > Settings > Roles, and enable Customer Panel, and what approvals you will give to your customer. With this, they will receive a link w ... Justin update email address for notificationsClosed Pre-purchase questions for Amelia   Updated March 22, 2021 at 4:40pm   2 Most recent comment from [deleted]:Hi Justin,thank you for contacting us.I apologize for the later response, as we don't work on weekends.You can go to Amelia > Employee > you as an employee, and edit your email there.Please let m ... krithi n AppointmentsClosed   Amelia   Updated March 22, 2021 at 4:37pm   2 Most recent comment from [deleted]:Hi Krithi,I have responded to the other ticket which you have sent for this issue, so we can close this one as a duplicate and continue the conversation there.Thank you. Shota Ando Some time lost doesn't show after saving Special Day.Closed   Amelia   Updated March 22, 2021 at 4:14pm   3 Most recent comment from [deleted]:Hello Shota!thank you for contacting; I apologize for the later response, as we don't work on weekends.I am happy to hear this worked!You can also make multiple shifts for your employee in one da ... Fausto Giungato Customize Event CalendarClosed   Amelia   Updated March 22, 2021 at 3:42pm   4 Most recent comment from [deleted]:Hello Fausto,I apologize for the later response as we don't work on weekends.We are working on the width and it will be included in one of our future updates; for now, as the events calendar is r ... Jo Payments accepted?Closed Pre-purchase questions for Amelia   Updated March 22, 2021 at 3:20pm   2 Most recent comment from [deleted]:Hi Jo,thank you for reaching out to us, and for taking interest in Amelia.Yes, we have an integration with PayPal, Stripe, and WooCommerce; they do not require additional plugins, and you can see the ... Jörg Hartgen TranslationClosed   wpDataTables   Updated March 22, 2021 at 3:07pm   2 Most recent comment from [deleted]:Hi JorgThank you for reaching out to us. Unfortunately it is not possible to have the table dynamically translate based on the users language, you would have to create a separate table for each new l ... David Booking Plugin issueClosed   Amelia   Updated March 22, 2021 at 2:32pm   16 Most recent comment from [deleted]:Hi David,thank you for the kind reply; I apologize for the later response as we don't work on weekends.Your reply has now been set to Private, don't worry.Also, please check your employee; u ... Will Zoom class connectionClosed   Amelia   Updated March 22, 2021 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hello WillThe plugin creates the meeting, and the link automatically (programmatically). If your event or appointment accepts more than one customer (max capacity set to >1), the same link will be se ... Michael Fasipe Questions related to bookingClosed Pre-purchase questions for Amelia   Updated March 22, 2021 at 1:51pm   4 Most recent comment from [deleted]:Hi, Michael!I apologize for the delayed response.1. The business is a counsellor/psychologist company that provides services to individuals and other companies(or businesses). Companies especially boo ...