As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jacob Eggebeen Change Category to "Back"Closed   Amelia   Updated April 2, 2021 at 1:36pm   3 Most recent comment from [deleted]:Hi, Jacob!Sorry for the delayed response, I had to consult with our front-end developer.Your solution is correct, but also you can try this CSS: .amelia-app-booking #am-service-booking .am-service .am ... Denis Lord Evenement visible on the planning pageClosed   Amelia   Updated April 2, 2021 at 1:22pm   4 Most recent comment from [deleted]:Thank you for letting me know, Daniel, and for your kind words. If you need anything else please let us know! Jeffrey Kimel Gmail Calendar integrationClosed   Amelia   Updated April 2, 2021 at 1:18pm   2 Most recent comment from [deleted]:Hi Jeffrey,thank you for reaching out to us.If you are referring to the email that is sent to the employees and customers, they will only see what is in the notification template placeholders.For Goog ... Eli Add new row to an existing table generated from sql queryClosed   wpDataTables   Updated April 2, 2021 at 12:10pm   2 Most recent comment from [deleted]:Hi EliThank you for reaching out to us.You can enable editing for manual, imported and SQL query based tables. As for SQL Query based tables, if the query is pulling data from multiple database tables ... Tim Duration of one week possible?Closed   Amelia   Updated April 2, 2021 at 11:23am   4 Most recent comment from [deleted]:Hi, Tim!In the beginning, Amelia was created as a plugin for appointment booking. So, most businesses as barbershops and massage salons didn't require a longer duration of Services. But then, we ... Emma Lawrence Payment OptionsClosed Pre-purchase questions for Amelia   Updated April 2, 2021 at 10:57am   2 Most recent comment from [deleted]:Hi, Emma!Thank you for your inquiry.At the moment, we have only the following payment methods available in Amelia: PayPal, Stripe, and WooCommerce integration.Unfortunately, payments via bank transfer ... Renato Thobias Leave text saved in the field to searchClosed   wpDataTables   Updated April 2, 2021 at 10:54am   5 Most recent comment from [deleted]:Hi RenatoUnfortunately this is only possible if the users log in. Logged-out users have user ID: 0, so there is no way to filter per user if they're not logged in.Do let us know if there is anyth ... Emmanuel Dodoo Cann Allow People book more than one timeClosed   Amelia   Updated April 2, 2021 at 10:52am   2 Most recent comment from [deleted]:Hi, Emmanuel!Thank you for choosing Amelia.Please try to disable the "Check customer's name for existing email when booking" option in Amelia -> Roles Settings -> Customer:Hope that will help.Bes ... Marco Allow editingClosed   wpDataTables   Updated April 2, 2021 at 10:40am   2 Most recent comment from [deleted]:Hi MarcoThank you for reaching out to us.Unfortunately this cannot be done using the plugin's built in features. Our tables can be front end editable and you can set specific columns not to be ed ... Dorcas Réamonn notification emailClosed   Amelia   Updated April 2, 2021 at 10:29am   2 Most recent comment from [deleted]:Hi Dorcas,thank you for reaching out!This is Appointment Approved notification; on your website I see only events.Are you using Amelia Service Booking or only Event Booking?If it's only events, w ... Matthew Meaklim How to Access Employee/Customer PanelsClosed   Amelia   Updated April 2, 2021 at 10:27am   2 Most recent comment from Aleksandar Vuković:Hello MatthewThank you for your purchase.Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress ... Shota Ando Zoom meeting link is not created in some EventsClosed   Amelia   Updated April 2, 2021 at 10:06am   9 Most recent comment from Aleksandar Vuković:You're welcome, ShotaGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mikkel Yearly remindersClosed   Amelia   Updated April 2, 2021 at 9:55am   2 Most recent comment from Aleksandar Vuković:Hello MikkelI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll forward this to our development team, but I'll ... Nhu Truong Translation Dynamic content in Loco TranslateClosed   Amelia   Updated April 2, 2021 at 11:55am   11 Most recent comment from [deleted]:Nhu,Our developer added a fix to this bug.However, duplication of Categories still doesn't work flawlessly: Services are not connected to Employees, Extras and Service settings are not duplicate ... Amelie The link you followed has expired.Closed   Amelia   Updated April 2, 2021 at 9:54am   2 Most recent comment from [deleted]:Hi Amelie, thank you for reaching out to us! I'm sorry to hear that happened; I am sending you the file in the attachment. 1.) Download zip from the attachment. 2.) Use FTP to open /yourwordpress ...