We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jacob Eggebeen More Payment ProcessorsClosed   Amelia   Updated March 23, 2021 at 2:11pm   2 Most recent comment from [deleted]:Hi Jacob,thank you for the kind inquiry.Unfortunately, we don't have any particular integration for payments currently in plan; however, you can suggest it here.Users will be able to vote for it ... Giorgio Package of EventsClosed   Amelia   Updated March 23, 2021 at 2:05pm   2 Most recent comment from Aleksandar Vuković:Hello GiorgioThank you for your purchase.Packages can only be used for services (appointments), and they can't be used for Events.Events can be configured in a way that they contain multiple date ... Amelie Plugin is not displayed correctlyClosed   Amelia   Updated March 23, 2021 at 1:50pm   6 Most recent comment from Aleksandar Vuković:You're welcome, AmelieWhat do you mean exactly? Where do you want to hide that from? Can you show me a screenshot, and provide me a URL where I can see the form? Katherine What kind of diagrams can I createClosed Pre-purchase questions for wpDataTables   Updated March 23, 2021 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello KatherineThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Darby I need a map, Does Amelia work for me?Closed Pre-purchase questions for Amelia   Updated March 23, 2021 at 1:25pm   2 Most recent comment from [deleted]:Hi Darby,thank you for taking interest in Amelia, and for contacting us!There isn't such possibility in Amelia with its current built-in features, unfortunately, and there isn't an integrati ... [email protected] vers le panier WooCommerceClosed   Amelia   Updated March 23, 2021 at 1:01pm   4 Most recent comment from [deleted]:Hi Renier,thank you so much for the kind reply.Yes, you should connect each service as a product.As for the Events in Packages, if you suggest it here, users will be able to vote for it and it can be ... chrisburr Making Specific Columns front end editableClosed   wpDataTables   Updated March 23, 2021 at 11:19am   2 Most recent comment from [deleted]:Hi chrisburrThank you for reaching out to us.To disable editing in a specific column you can simply navigate to the column's settings and set the Editing input type to NoneI hope this helps, do l ... risyad amelia configurationClosed Pre-purchase questions for Amelia   Updated March 23, 2021 at 11:13am   2 Most recent comment from [deleted]:Hi Risyad,thank you for taking interest in Amelia, and for contacting us.Yes of course; Amelia does require connecting an employee to a service (in this case service would be the rent, and employees w ... Andrea Rivero Editing Amelia Functionality Booking ViewClosed Pre-purchase questions for Amelia   Updated March 23, 2021 at 11:09am   4 Most recent comment from [deleted]:Hi Andrea,thank you for the kind reply, and for the link provided.Here is the code: #amelia-step-booking0 > div.am-select-service > form > div.el-form-item.am-select-employee-option { display: non ... Kyle Ledermann Manual Appointment billingClosed   Amelia   Updated March 23, 2021 at 11:07am   2 Most recent comment from Aleksandar Vuković:Hello KyleI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You cannot charge your customer from back-end, so if you book an ... Shota Ando How to cancel Package purchase.Closed   Amelia   Updated June 16, 2021 at 11:24am   7 Most recent comment from [deleted]:Hi Shota,I hope that you are well!Our developers have made a fix that will enable deletion of Packages and Package appointments, so I remembered that we talked about this.You can wait for the update o ... John J.A. Jannone Using wpData Tables with Master-Detail as an employee directoryClosed   Master-Detail Tables for wpDataTables   Updated March 23, 2021 at 10:58am   2 Most recent comment from [deleted]:Hi JohnThank you for reaching out to us.You can create a table linked to your Google Spreadsheet with a list of your employees and use the search and filtering options in our plugin, yes. Please no ... Shota Ando When I press"forgot password" link on login screen, WordPress password reset email is sent.Closed   Amelia   Updated March 23, 2021 at 10:54am   4 Most recent comment from [deleted]:Hi Shota,in that case yes!It is the correct procedure:When a customer forgets the password, they click the Forgot Password They will receive an email with a link When they click the link they will b ... Wilkenson Reference PUBLIC TICKET #2152573Closed   Amelia   Updated March 23, 2021 at 10:31am   2 Most recent comment from [deleted]:Hi, Wilkenson!I apologize for the delayed response.Please use phpMyAdmin or any similar plugin to access your database.In order to change the name displayed on the Dashboard, please follow the steps ... Erwan Employee Mail already exist but do not exist in WPClosed   Amelia   Updated March 23, 2021 at 10:24am   5 Most recent comment from [deleted]:Hi, Erwan!Thank you for letting us know.As far as I can see, my colleague already responded to the other ticket you have.Please feel free to contact us if you have any other questions or concerns.Best ...