We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gabriel Spinelli A service with a maximum of 1 person at a time has more than 1,Closed   Amelia   Updated March 17, 2021 at 9:27am   3 Most recent comment from Gabriel Spinelli:Thank you Frank "Show X entries" BrokenClosed   wpDataTables   Updated March 17, 2021 at 9:17am   11 Most recent comment from [deleted]:Awesome! The next step is to save my response for the future, when the plugin updates, because you will need to do it again when it updates. This is a conflict, and there's no permanent fix that ... Kris Pauline about my purchase table but i dont have codeClosed Pre-purchase questions for wpDataTables   Updated March 17, 2021 at 9:09am   2 Most recent comment from Aleksandar Vuković:Hello KrisThank you for reaching out to us.I'm sorry, but I don't understand what issue you're having. Where are you expecting data to come from, for it to be available? How was the ta ... Michael anthony Best Amelia rhemesClosed   Amelia   Updated March 17, 2021 at 8:19am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.We don't have a list of compatible themes, since there are thousands of themes out there, and they mostly work. Even if there are some conflicts with them ... Henning Gade Blocking i customerClosed   Amelia   Updated March 17, 2021 at 5:32am   3 Most recent comment from Henning Gade:Thanks.Done Joyce Wagter GCal redirect URL points to old staging site urlClosed   Amelia   Updated March 16, 2021 at 10:32pm   2 Most recent comment from [deleted]:Hi, Joyce!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.Yes, sure.There are two ways to change the URI. One is by inspecting the page, and the ... Joshua Kemp CouponsClosed   Amelia   Updated March 16, 2021 at 10:22pm   2 Most recent comment from [deleted]:Hi, Joshua!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.Actually, it's possible to apply coupons only to individual Services and not to P ... Reinhard Hill Functions of Amelia: Employee pool, supervisor window, ics with meaningful information - doable?Closed Pre-purchase questions for Amelia   Updated March 16, 2021 at 9:25pm   6 Most recent comment from [deleted]:Hi, Reinhard!I apologize for the delayed response, we don't work on weekends.Amelia Manager can be created on the WordPress -> Users Page, where you can assign the Amelia Manager role to him/her: ... Jin Yoon unable to add category errorClosed   Amelia   Updated March 16, 2021 at 9:07pm   4 Most recent comment from Aleksandar Vuković:That really is strange, Jin.There are some errors in the console, and in Amelia/Customize, when you click on Save, you'll see a 500 error come up. It's not defined in the console, so I don&# ... Alexander Bulley categories and services have gone missing on the booking page and header links not responsive on mainpageClosed   Amelia   Updated March 16, 2021 at 8:56pm   7 Most recent comment from Aleksandar Vuković:Hello VgAlexander's issue was that his employee wasn't assigned to any services in his profile, under "Assigned Services" tab. Christian Some issues in catalog view & general improvementsClosed   Amelia   Updated March 16, 2021 at 3:58pm   12 Most recent comment from [deleted]:Hi, Christian!I'm happy to help.1. Awesome!2. Please try this CSS, it's the only option for increasing the Package description width, unfortunately, it's not possible to change it separ ... Giacomo Cella [ameliabooking] not working anymore on my siteClosed Pre-purchase questions for Amelia   Updated March 16, 2021 at 3:53pm   5 Most recent comment from Giacomo Cella:Thanks Ivana, everything work perfectly now! :)  Nacho Frances Limit to edito your own data only and foreign keysClosed   wpDataTables   Updated March 16, 2021 at 3:11pm   7 Most recent comment from Aleksandar Vuković:Hi again NachoAt the moment, we don't have time to accept any custom work, so there'll be no quote for the service (as we're not able to offer customization services).Please check out t ... Sebastian Gendry Struggling to build a reportClosed   wpDataTables   Updated March 16, 2021 at 2:29pm   11 Most recent comment from Aleksandar Vuković:I don't believe so, Sebastian.It only works for .xls, .doc, .docx and .xlsx files. I would probably be able to open it also, so you'll need to inspect your local installation of Word. H ... Sebastian Gendry Average ratingsClosed   wpDataTables   Updated March 16, 2021 at 2:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome, SebastianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.