As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Emmanuel Dodoo Cann Amelia takes very long to loadClosed   Amelia   Updated April 5, 2021 at 4:55pm   5 Most recent comment from Aleksandar Vuković:I just checked the booking page from my mobile device, and it loaded in around 15 seconds, so significantly better than on Friday. Did you make any alterations? regis error in pasting in excel like tableClosed   wpDataTables   Updated April 5, 2021 at 8:05am   28 Most recent comment from Aleksandar Vuković:Hi again RegisYou can subscribe to our Newsletter, where we add all info about what's been fixed, and what's been added to the plugin. Jeffrey Kimel Customer Panel Front EndClosed   Amelia   Updated April 5, 2021 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello Jeffrey.Your customers can reschedule and cancel an existing appointment from their Customer panel, by clicking on the "pencil" symbol next to the appointment, but they cannot book a new appoint ... James Styling issues rendering Amelia unusableClosed   Amelia   Updated April 5, 2021 at 7:45am   6 Most recent comment from Aleksandar Vuković:Hi again JamesIt could be that you're using a service, or an employee-specific shortcode, like [ameliabooking employee=1], but I can't say without remote access.Please provide me a temporar ... Hervé Roche FilteringClosed   wpDataTables   Updated April 5, 2021 at 7:34am   2 Most recent comment from Aleksandar Vuković:Hello HervéThank you for your purchase.I can see that both filters work for entries that don't contain parenthesis. That's a bug on our end, when it comes to tables linked to an existing s ... Sara Beltran Beltran Sancho loadingClosed   Amelia   Updated April 5, 2021 at 7:29am   2 Most recent comment from [deleted]:Hi Sara,thank you for reaching out to us!I apologize for the later response as we don't work on weekends.I have gone to your webpage; unfortunately I did not get the loading hourglass, it just ju ... stephane search employee by keywordsClosed Pre-purchase questions for Amelia   Updated April 5, 2021 at 6:36am   2 Most recent comment from [deleted]:Hi Stephane,thank you for taking interest in Amelia, and for reaching out to us!At the moment, it is only possible to do a keyword search only for services, and event titles. You can suggest that as ... Alejandro Flamerich fill out a dropdown field with jqueryClosed   wpDataTables   Updated April 4, 2021 at 7:55pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, AlejandroIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ivana Franekova Missing package optionClosed   Amelia   Updated April 4, 2021 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello IvanaYou have a Basic license, and packages feature is included only in Pro and Developer licenses.If you wish to upgrade your licence, we can do that for you, and our reseller will pro-rate the ... Denis Lord Cron eventClosed   Amelia   Updated April 3, 2021 at 8:03pm   4 Most recent comment from Lark Oxler Oxler:French:L'onglet "Add PHP Cron Event" ne s'affiche pasEnglish:The 'add cron tab is not displayed' You will find this area on your hosting server under 'crons' and add it t ... Jeffrey Kimel Calendar integrationClosed   Amelia   Updated April 3, 2021 at 3:28pm   10 Most recent comment from Aleksandar Vuković:No worries, just a reference for the future.Thanks for understanding Raul wordpress usersClosed   Amelia   Updated April 2, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Paul!Thank you for choosing Amelia.In order to create a new WP User, you should just click on the "Create new" option and save the Employee profile. There will be no additional form where you will ... Maxime SANCHEZ importation base donnée clientClosed   Amelia   Updated April 2, 2021 at 7:18pm   3 Most recent comment from Maxime SANCHEZ:Hello, Thank you for your reply. That's what I did.Regards,Maxime Marlon Chio Configuracion real con woocommerce, no solo pagos, vinculación total de datos de clientesClosed   Amelia   Updated April 2, 2021 at 4:55pm   6 Most recent comment from [deleted]:Hi Marlon,thank you for the kind reply.In regards to Amelia Customers, you can go to Amelia > Settings > Roles > enable Automatically create Amelia Customer user - in this way, when someone makes ... Ambrogio Crotti Add appontment ID to notification.Closed   Amelia   Updated April 2, 2021 at 1:38pm   6 Most recent comment from [deleted]:Hello Amadeus, Since we get a lot of feature requests/suggestions for Amelia , we can't implement them all and at once, unfortunately, but we would like if we could do that though. I will forwar ...