We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pascal DUMAS %dayClosed   Amelia   Updated March 22, 2021 at 10:09am   2 Most recent comment from [deleted]:Hi, Pascal!I apologize for the delayed response.And thank you for choosing Amelia.Unfortunately, at the moment we don't have such a placeholder. We are always looking for ideas on how to make Ame ... Steve Deakin Resheduled appointments.Closed   Amelia   Updated March 22, 2021 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello SteveI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. I'll forward this to our development team, but I'll ... MARIMOUTOU AIDE PLUGIN AMELIAClosed   Amelia   Updated March 22, 2021 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello MARIMOUTOUThank you for your purchase.Please note that the only supported language is English, so please make sure to translate your future responses.If you created your employees before you con ... Mario Customer rolesClosed   Amelia   Updated March 22, 2021 at 9:15am   2 Most recent comment from Aleksandar Vuković:Hello MarioThank you for your purchase.Unfortunately, Amelia doesn't have any similar features, so what you're looking for to achieve is not possible.You would need to create separate servic ... Ertugrul Karaduman Mollie transaction supportClosed Pre-purchase questions for Amelia   Updated March 22, 2021 at 9:01am   2 Most recent comment from [deleted]:Hi, Ertugrul!I apologize for the delayed response.And thank you for your interest in Amelia.At the moment, Mollie isn't included in the payment systems available in Amelia. We have the following ... Joao Bentes Employee panel is not loadingClosed   Amelia   Updated March 22, 2021 at 8:49am   2 Most recent comment from [deleted]:Hi, Joao!I apologize for the delayed response.And thank you for choosing Amelia.Please make sure that you added a correct shortcode to the page:[ameliaemployeepanel appointments=1 events=1] - for disp ... CherylAnn S Morgan Certain fields are not typeable - name , email, phone numberClosed   Amelia   Updated March 22, 2021 at 8:44am   2 Most recent comment from [deleted]:Hi, CherylAnn!I apologize for the delayed response.And thank you for choosing Amelia.This is normal if you test being logged in to your WP user. Please try to use incognito mode for testing bookings. ... Soulaimane A review about the plugin wpDataTablesClosed   wpDataTables   Updated March 22, 2021 at 8:42am   2 Most recent comment from Aleksandar Vuković:Hello SoulaimaneThank you for your feedback.Looking at the other ticket you've created, we can see that our support manager is still working on the issue. The CSS provided to you is valid, and it ... Admin Democratest Filter doesn't workClosed   wpDataTables   Updated March 22, 2021 at 7:49am   4 Most recent comment from Aleksandar Vuković:Hello JhellineThere was a bug with parenthesis and special characters in previous versions of the plugin, but as far as I know, that has been fixed.You can test this on our sandbox site. The tests I ... Steve EventsClosed   Amelia   Updated March 19, 2021 at 11:06pm   5 Most recent comment from [deleted]:Hi, Steve!Thank you for the clarification.Is there a way to choose a room the events are in and can we set up a notification when events are possibly double booked in one room?  - Unfortunately, it&# ... Jatinder Singh Change the layout of Amelia Front-end Employee PanelClosed Pre-purchase questions for Amelia   Updated March 19, 2021 at 9:58pm   2 Most recent comment from [deleted]:Hi, Jatinder!Thank you for your interest in Amelia.I'm afraid, it's possible to make only a few small changed with custom CSS - to hide unnecessary information, to change the font family and ... Steve Deakin Amelia Notification emailsClosed   Amelia   Updated March 19, 2021 at 4:17pm   2 Most recent comment from [deleted]:Hi Steve,thank you for contacting us!This feature is in the works right now and is not yet included. You can currently only attach files in that format (such as pdf for contracts) in notifications for ... Jatinder Singh How to add multiple booking for different dates and time slotsClosed Pre-purchase questions for Amelia   Updated March 19, 2021 at 4:06pm   2 Most recent comment from [deleted]:Hi Jatinder,you can find the reply to this question in the previous ticket we had the correspondence in; I will close this one as a duplicate, and we can continue there.Thank you! Roxane Fedrigo Adding Customer timezoneClosed   Amelia   Updated March 19, 2021 at 4:01pm   2 Most recent comment from [deleted]:Hi Roxane,thank you for contacting!Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting ... Marco Melillo PaymentsClosed Pre-purchase questions for Amelia   Updated March 19, 2021 at 3:24pm   2 Most recent comment from [deleted]:Hi Marco,GST refers to Goods &Service Tax on Currency Conversion; can you please let me know where exactly this amount is showing?