We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ray Smith Single-Session PackagesClosed   Amelia   Updated November 26, 2024 at 6:10pm   7 Most recent comment from Uroš Jovanović:Hello Ray, I'm glad I could assist. If you need help with anything else, don't hesitate to reach out.   emilie Translation / plugin updateClosed   Amelia   Updated November 26, 2024 at 6:04pm   4 Most recent comment from Uroš Jovanović:Hello, Got it! If you're handling this through the personalization tool in the plugin for the forms, then there’s no need to worry further on that end. It seems like you're on top of it! L ... Bob May NotificationsClosed   Amelia   Updated November 26, 2024 at 6:02pm   17 Most recent comment from Uroš Jovanović:Hello Bob, I completely understand the urgency of this issue and apologize for the delays. I have passed the details further for additional assistance, as this problem seems complex to replicate. In t ... Elizabeth Finlan Woocommerce PaymentsClosed   Amelia   Updated November 26, 2024 at 5:21pm   4 Most recent comment from Uroš Jovanović:Hello Elizabeth, I will take a look into this as soon as possible. I appreciate your patience. Thijs Can't see events in admin panel/dashboard of WordpressClosed   Amelia   Updated November 26, 2024 at 5:07pm   2 Most recent comment from Uroš Jovanović:Hello Thijs, Thank you for reaching out to us. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occur ... tobin Generate a query to the MySQL database.Closed   wpDataTables   Updated November 26, 2024 at 5:06pm   9 Most recent comment from Miloš Jovanović:Hi tobin, Just following up. No problem at all, we will close this ticket, but if any new question comes up, please don't hesitate to open a new ticket. Thank you.  Raymond No Access to Custom Fields Even After I Upgraded to Standard licenseClosed   Amelia   Updated November 26, 2024 at 5:03pm   2 Most recent comment from Uroš Jovanović:Hello Raymond, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Carlos Venegas MercadoPago integrationClosed   Amelia   Updated November 26, 2024 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Carlos, Thank you for reaching out! Currently, there are no plans to natively integrate MercadoPago directly into Amelia. However, you can still use MercadoPago with Amelia by integrating it thr ... Simon Woo commerceClosed   Amelia   Updated November 26, 2024 at 4:41pm   4 Most recent comment from Uroš Jovanović:Hello Simon, Thank you for providing this information and for updating us on the situation. It's great to hear that rolling back the Woo Payments plugin resolved the issue for now. We appreciate ... Tom Free service for particular areaClosed Pre-purchase questions for Amelia   Updated November 26, 2024 at 4:31pm   2 Most recent comment from Uroš Jovanović:Hello Tom, Thank you for reaching out and for your kind words about the project! Regarding your question, Amelia does not have a built-in feature to differentiate services or pricing based on the geog ... Temper Minimum time required before booking is RESTRICTIVEClosed   Amelia   Updated November 26, 2024 at 1:36pm   2 Most recent comment from Stefan Petrov:Hi Temper, This option is only related to front end (to customers), it's not applied to the back end (employees and managers) . Unfortunately, it's not possible to configure 18 hours as dura ... Francesca Kendall Deposit system issuesClosed   Amelia   Updated November 26, 2024 at 1:32pm   6 Most recent comment from Stefan Petrov:It will be "partially paid" for payment status, where the amount would be £6, but when you go to the finance page and change the amount ( to full amount), it will say "Paid". But, the status wont be ... Raymond Can't Add Custom Fields Even After I Upgraded to Standard licenser Upgrading toClosed   Amelia   Updated November 26, 2024 at 1:28pm   2 Most recent comment from Stefan Petrov:Hi Raymond, Please try clearing the cache after reinstalling the plugin. You can also try different browsers. If you still don't see the custom fields, please provide the WP admin credentials for ... Antonio Jesus Gutiérrez Larios Gutiérrez Larios Al seleccionar una dia para una reserva, carga la pagina nueva mente sin reservar la citaClosed   Amelia   Updated November 26, 2024 at 12:08pm   2 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3770906/ For future reference, please don't open ... Temper Customer Panel & Pay now ButtonClosed   Amelia   Updated November 26, 2024 at 11:55am   4 Most recent comment from Marko Davidović:Hello again, Please do, the more votes the suggestion has the higher is possibility that this suggestion will be developed.  Should you have any further inquiries, we kindly request that you open sep ...