We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Röhrchen WarenkorbClosed   Amelia   Updated November 25, 2024 at 6:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Cart feature work only for services at this time. In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature ... Jorge Padinha UpgradeClosed   Amelia   Updated November 25, 2024 at 6:44am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we wi ... Aurélie MARTIN Problème avec le calendrier sur ordinateurClosed Pre-purchase questions for Amelia   Updated November 25, 2024 at 6:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Sander Breukers suggested url not working to specific event.Closed   Amelia   Updated November 25, 2024 at 6:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Francesca Kendall Upgraded and whole site Amelia crashedClosed   Amelia   Updated November 25, 2024 at 6:30am   5 Most recent comment from Marko Davidović:Hello again, This should not be an issue with the update but is you want us to investigate you can send us staging site. If all goes according to plan there should be new mini update soon. We wish you ... Daniel Lewis Disable loader on 6.7?Closed   wpDataTables   Updated November 22, 2024 at 9:29pm   9 Most recent comment from Miloš Jovanović:Hey Daniel,My apologies, this ticket got flagged as 'replied' in error and we did not catch this latest message in time. I am glad to see our developers added the needed option, of course, y ... Fatlind Shehu Creating charts from a wpdatatables that gets data from gravity formsClosed Pre-purchase questions for wpDataTables   Updated November 22, 2024 at 9:04pm   2 Most recent comment from Miloš Jovanović:Hello, Yes, i believe we have a useful example to show you of a similar use-case. This is an example where a user needed to make a Survey Form, and each user would have multiple choices, which gets s ... Ed Schmidt Table formattingClosed   wpDataTables   Updated November 22, 2024 at 8:59pm   2 Most recent comment from Miloš Jovanović:Hi Ed, It depends what table type you need.1. If you can work with a Simple Table type, then you can easily create a table looking like that.Because with the Simple tables, you can align the cells in ... Jim Radford Display on iPhone Chrome and Mac SafariClosed   wpDataTables   Updated November 22, 2024 at 8:31pm   2 Most recent comment from Miloš Jovanović:Hi Jim, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Chris Brooks display of detailsClosed   Master-Detail Tables for wpDataTables   Updated November 22, 2024 at 7:39pm   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Nazareth Vaqueiro Gradín How I can add ameliapopup in divi?Closed   Amelia   Updated November 22, 2024 at 6:26pm   3 Most recent comment from Uroš Jovanović:Hello Nazareth, Glad to hear that you found out how to do this. Please let me know if you have any other questions. Jennie Prewett Customer Login ErrorClosed   Amelia   Updated November 22, 2024 at 2:38pm   2 Most recent comment from Uroš Jovanović:Hello Jennie, That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: http ... Hughes Amelia Booking FormClosed   Amelia   Updated November 22, 2024 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello Hughes, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... son nguyen Issue with SMS Booking Notifications to US Phone NumbersClosed   Amelia   Updated November 22, 2024 at 2:29pm   2 Most recent comment from Uroš Jovanović:Hello Son, Thank you for reaching out to us. The only reason why some customers might not receive SMS messages  depends on which country they are in and if their number is part of the national DNC ( ... Brad RefundClosed   wpDataTables   Updated November 22, 2024 at 2:05pm   4 Most recent comment from Miloš Jovanović:Hi Brad, My sincere apologies for all the waiting time on your tickets. We are going over them right now, and going to respond as quickly as possible. Thank you for all your patience.