We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Massimo Gioia ElementorClosed   wpDataTables   Updated December 24, 2024 at 5:48pm   4 Most recent comment from Miloš Jovanović:Hello, Just following up on this issue. Our developers released a new Update 7.1 in the meantime, which has a fix for this bug, that throws the error "elementor is not defined" in the browser develop ... Megan Ford Elementor PopupsClosed   wpDataTables   Updated December 27, 2024 at 2:30pm   7 Most recent comment from Megan Ford:Appreciate the follow up on this one. I confirmed we are using 7.1 and cleared the site cache, but still experiencing our pop up not loading when on certain pages like https://ptam.com/about/When on ... Lucie Unable to add data in AmeliaBookingClosed   Amelia   Updated November 25, 2024 at 2:59pm   6 Most recent comment from Uroš Jovanović:Hello Eddy, Please create a separate ticket for this issue and I will assist you with it. Looking forward to your reply. Joseph Hebert Google maps api supportClosed Pre-purchase questions for Amelia   Updated November 25, 2024 at 2:28pm   2 Most recent comment from Uroš Jovanović:Hello Joseph, Thank you for reaching out with your questions. Here's the information regarding your inquiries: Google Maps API Integration: Yes, the address custom field in Amelia works similarl ... Tom Worman Dynamic Placeholder contains no dataClosed   Amelia   Updated November 25, 2024 at 2:19pm   2 Most recent comment from Uroš Jovanović:Hello Tom, It seems like you're on the right track, but the issue may lie in the timing of when the $data is being populated or passed to your custom hook. The placeholder data you’re trying to ... Sandrine Whole day / several days servicesClosed   Amelia   Updated November 25, 2024 at 2:16pm   2 Most recent comment from Uroš Jovanović:Hello Sandrine, Thank you for reaching out! Whole Day Service (9 AM - 5 PM):You can configure this by setting the employee's working hours to 9 AM - 5 PM specifically for the day(s) you want thi ... SYS support Waiting list improvementsClosed   Amelia   Updated November 25, 2024 at 1:53pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for your suggestion. We understand the challenge you're facing with manually creating orders for users on the waiting list. While we currently don't have an automatic soluti ... Antonio Jesus Gutiérrez Larios Gutiérrez Larios No se puede reservar citaClosed   Amelia   Updated November 25, 2024 at 12:55pm   6 Most recent comment from Stefan Petrov:Hola Antonio,   No hay problema, gracias por la confirmación. Si tienes alguna otra pregunta o inconveniente, no dudes en contactarnos a través de un nuevo ticket y con gusto te brindaremos asisten ... David system is not transferring the eventsClosed   Amelia   Updated November 25, 2024 at 11:55am   2 Most recent comment from Stefan Petrov:Hi David, Thanks for reaching out to us. Make sure that the appointment on Google Calendar is booked as "busy". Only when the status is busy, the same timeslot wont be available in Amelia for booking. ... Travis R Hedrick CRON issuesClosed   Amelia   Updated November 25, 2024 at 11:38am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, we do apologise but this time we are not quite sure what you are asking is exactly? Can you please elaborate more on that?  We wish you all the best and hope you ha ... Marjan Slaats bookingsClosed   Amelia   Updated November 25, 2024 at 11:37am   9 Most recent comment from Marko Davidović:Hello again, We went on your site and we created a new customer and we have then assigned a package and booked appointment without any issues on your site. As far as we can see all is working fine and ... Hajo Smit Change the label "Employee" to "Pilot"Closed   Amelia   Updated November 25, 2024 at 11:29am   3 Most recent comment from Hajo Smit:Great! Thanks! Dassy Custom hoursClosed   Amelia   Updated November 25, 2024 at 11:21am   6 Most recent comment from Stefan Petrov:Hello Dassy, I see, feel free to suggest this as a feature on our feature suggestion page. Of course, should you have any other questions or issues, feel free to reach out to us on a new ticket and we ... Ulrich Mueller translation of the startpage of the user panel not working after updateClosed   Amelia   Updated November 25, 2024 at 11:12am   4 Most recent comment from Uroš Jovanović:Hello Ulrich, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Peter Röhrchen Dienstleistung über mehrere TageClosed   Amelia   Updated November 25, 2024 at 11:08am   2 Most recent comment from Uroš Jovanović:Hallo Peter, Die maximale Dauer für eine Dienstleistung in Amelia beträgt derzeit 24 Stunden. Eine Buchung über mehrere Tage hinweg ist leider nicht möglich. Falls du weitere Fragen hast, stehe ic ...