We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hajo Smit Frontend / backend situationClosed   Amelia   Updated November 27, 2024 at 9:45am   9 Most recent comment from Hajo Smit:Cool you can close this thread NAVENOT NAVENOT compte clientClosed   Amelia   Updated November 27, 2024 at 9:34am   10 Most recent comment from Stefan Petrov:Bonjour Navenot,   La procédure que j'ai envoyée est celle destinée à un administrateur, lorsqu'il souhaite réinitialiser le mot de passe manuellement. Cependant, c'est différent ... Thomas Winkler Edit Service Buffer Time afterClosed   Amelia   Updated November 27, 2024 at 9:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. you ned to set in settings general settings default time slot step to 5 or 15 minutes. That is it. Should you have any further inquiries, we kindly reque ... Michael Etokakpan Zoom Start URL expirationClosed   Amelia   Updated November 27, 2024 at 9:08am   15 Most recent comment from Marko Davidović:Hello again, This is not all Amelia related and some features and option are not available at this time. There are not such articles and our Dev team explained that what you want is not possible to im ... Veronica Mobile layoutClosed   Amelia   Updated November 27, 2024 at 9:07am   3 Most recent comment from Stefan Petrov:Hello Veronica, Thanks for reaching out to us. This is only possible to adjust with the custom CSS code, but, unfortunately, I'm not able to see the booking form on the desktop view It looks lik ... Maurizio Di Franco Events and appointments do not register in Amelia when paid via PayPalClosed   Amelia   Updated November 27, 2024 at 9:02am   5 Most recent comment from Marko Davidović:Hello again, Same answer applies, this is related to rules that you have set so you need to check this out for those methods because  as mentioned Amelia creates and updates appointments completed th ... Jennie Prewett Booking confirmationsClosed   Amelia   Updated November 27, 2024 at 8:21am   6 Most recent comment from Stefan Petrov:Hi Jennie, Thanks for the access. Since you have third party SMTP plugin configured, it looks like the the emails are coming from this email configured here  You have configured WP mail in Amelia, t ... Krishna Temple NotificationClosed   Amelia   Updated November 27, 2024 at 7:55am   10 Most recent comment from Stefan Petrov:Hi Krishna Temple, As per my previous testing, i couldn't find the issue since the emails are properly sent. You already have SMTP configuration, which is correct and therefore the emails are sen ... Flavio Vicari Problème avec la capacité maximale d'un serviceClosed   Amelia   Updated November 27, 2024 at 7:16am   2 Most recent comment from Marko Davidović:Hello,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment ... Derek Hudson "selected" class for payment typeClosed   Amelia   Updated November 27, 2024 at 7:09am   4 Most recent comment from Marko Davidović:Hello again, We are sorry that we cannot help more but when custom solution are in question we simply can not know what the issue since this is not been developed by our Dev team and Amelia is not des ... Jennie Prewett Amelia not taking payment from some bookingsClosed   Amelia   Updated November 27, 2024 at 6:53am   7 Most recent comment from Marko Davidović:Hello again, We can not replicate this and we never seen this as possible unless it has been configured like that. Now all is working fine and there is no issue, So most likely some changes were made. ... Glenn Weber Amelia File Upload for each AppointmentClosed   Amelia   Updated November 27, 2024 at 6:43am   4 Most recent comment from Marko Davidović:Hello again, Unfortunately, currently this feature is not available in Amelia. When they purchase a package only then they can fill in custom fields not later. You can for example triple the custom fi ... Hannes Gall Front-end editing "+ New" button not opening pop-up windowClosed   wpDataTables   Updated November 27, 2024 at 2:36am   6 Most recent comment from Miloš Jovanović:Hi Hannes, I am delighted to hear that this has been resolved. Thank you for letting us know how you resolved it, we will make a note of it.Anything else that we could assist with, please don't h ... Nathan question before buyingClosed Pre-purchase questions for wpDataTables   Updated November 26, 2024 at 11:53pm   2 Most recent comment from Miloš Jovanović:Hi Nathan, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Kevin Minkoff Using wpDataTablesClosed   wpDataTables   Updated November 26, 2024 at 11:18pm   1 Most recent comment from Kevin Minkoff:I created an income tax organizer that my clients will complete every year. If I save the data to a data table, how do I get some of the data, such as name, address, contact information, etc., to pr ...