As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Sergio About show date before use filterClosed Pre-purchase questions for wpDataTables   Updated December 5, 2024 at 10:15am   1 Most recent comment from Sergio:I need the table to always appear empty so that customers do not see the information and only see the data when they use the filters, is this possible? Sam Chapman Extraneous HTMLClosed   Amelia   Updated December 5, 2024 at 9:51am   2 Most recent comment from Stefan Petrov:Hi Sam, Thanks for reaching out to us. There is currently an issue with the modes in Notifications settings. As you already saw, you can switch between the Text Mode and HTML mode. It's not recom ... Webvalkyrie.ee wrong traslateClosed   Amelia   Updated December 5, 2024 at 9:41am   5 Most recent comment from Uroš Jovanović:Hello, It seems the issue you're encountering arises from the fact that the "Russian" language was set as the default language, and the settings for additional languages do not allow the default ... dennis Ortgiess discount specific daysClosed   Amelia   Updated December 5, 2024 at 9:23am   2 Most recent comment from Uroš Jovanović:    Hello Dennis, Unfortunately, it's not possible to set a coupon or discount code specifically for Thursdays. However, you can create a service that is only available on Thu ... Trevor cookie policy, privacy policy and terms and conditionsClosed   Amelia   Updated December 5, 2024 at 9:22am   2 Most recent comment from Uroš Jovanović:Hello Trevor, Yes, Amelia is GDPR compliant. Here are some main points : - In Amelia Settings/Roles/Customer, you can enable the option for customers to delete their profile, in accordance with GDPR ... Thomas Marshall Amelia NotificationsClosed   Amelia   Updated December 5, 2024 at 9:10am   2 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket. For future reference, please don't open multiple tickets with the same topic, as it wa ... Jules Booking Multiple Events at onceClosed   Amelia   Updated December 5, 2024 at 8:28am   4 Most recent comment from Stefan Petrov:Hi Jules, There are two types of events that you can create - multi-day or recurring events.  Recurring Events: Think of recurring events as a lecture. For example, you have an event called "Evolutio ... looptyloop Service options initial displayClosed   Amelia   Updated December 5, 2024 at 7:16am   4 Most recent comment from Marko Davidović:Hello again, In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritizati ... Frédéric Invoice translationClosed   Amelia   Updated December 4, 2024 at 1:41pm   5 Most recent comment from Uroš Jovanović:Hello Frédéric, Glad to be able to assist you. Let me know if you have any other questions. Marguerite de Tanoüarn problem about hours in the mail confirmationClosed   Amelia   Updated December 4, 2024 at 12:18pm   4 Most recent comment from Uroš Jovanović:Hello Marguerite, This must be an issue with the time zone on your website. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works ... Joey Hebert Connecting squareClosed   Amelia   Updated December 4, 2024 at 11:49am   2 Most recent comment from Uroš Jovanović:Hello Joey, Could you please provide a screen recording of the issue you're experiencing? This will help us understand the problem better and assist you more effectively. Thank you! Marco van Wynbergen Waitlist button layout not niceClosed   Amelia   Updated December 4, 2024 at 11:04am   39 Most recent comment from Stefan Petrov:Got it, it might be the best solution, after all :) PixelKit Version 7.9 - Customer Invoice Not SendingClosed   Amelia   Updated December 4, 2024 at 10:15am   28 Most recent comment from Stefan Petrov:We will make sure to update the changelog page once it's done. We are aware that a lot of our users use this combination of email configurations. Giam Assistance Required: Clearing Large Amelia Notifications Log FileClosed   Amelia   Updated December 4, 2024 at 8:59am   2 Most recent comment from Uroš Jovanović:Hello Giam, Thank you for reaching out and for your patience. To address your concerns about the amelia_notifications_log file, here’s how you can proceed: 1. Safe Removal Instructions You can safel ... Amanda Problem with fieldsClosed   Amelia   Updated December 4, 2024 at 8:58am   4 Most recent comment from Stefan Petrov:I was referring to this section - When you open it, you see these booking forms You need to select Step by Step v2 and then select the Customer Information step / Options