We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Jarek PACKAGE rulesClosed   Amelia   Updated December 2, 2024 at 8:14am   2 Most recent comment from Stefan Petrov:Hi Jarek, Unfortunatelly, at this moment, only these two statuses can be applied. You can still create rules as for the standard services, but appointments have more booking statuses than packages. Cu ... Srinivasan J Customer and Employee Panel not accessibleClosed   Amelia   Updated December 2, 2024 at 6:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to dif ... Mauricio general informationClosed   Amelia   Updated December 2, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently we do not have such representatives. We provide support and advice via this ticket platform so you can ask us anything that you ... Leonardo Woocommerce - Cancelamento de vendaClosed   Amelia   Updated December 2, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You need to cancel them manually at this time. So what you want is not possible at the ... Steve Walker Feature Request - Bricks Builder IntegrationClosed   Amelia   Updated December 2, 2024 at 6:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can forward this suggestion internally and we encourage you to kindly consider submitting this valuable suggestion as a feature request through the fo ... Rivka van Egmond days of on weekly repeatClosed   Amelia   Updated December 2, 2024 at 6:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can only set them to repeat yearly. So what you want is not possible to achieve at ... Fabian shopping cartClosed   Amelia   Updated November 29, 2024 at 2:25pm   4 Most recent comment from Stefan Petrov:Hi Fabian, You are welcome. We will look forward to adding this option for events and packages in future updates. So far, there is no ETA on this, but you can follow the changelog to keep up with the ... Petr wpDataTables and TablePress ConflictClosed   wpDataTables   Updated March 1, 2025 at 5:52am   3 Most recent comment from Petr:Hello Miloš, Is there any update on how to fix this conflict? It was still not fixed after 3 months! Dassy Block a slotClosed   Amelia   Updated November 29, 2024 at 1:56pm   4 Most recent comment from Uroš Jovanović:Hello Dassy, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Jonathan Taylor WP Posts Builder / ACFClosed   wpDataTables   Updated November 29, 2024 at 1:33pm   6 Most recent comment from Miloš Jovanović:Hi Jonathan, Thank you for the kind words, we are glad to see you are having such a positive view on our development of the Plugin, as it should be. :)We will continue to do our best to add more optio ... Swanlines Studios Issue with Appointment Confirmation Before Payment CompletionClosed   Amelia   Updated November 29, 2024 at 1:15pm   2 Most recent comment from Uroš Jovanović:Hello Swanlines Studios, Thank you for reaching out and providing detailed information about your setup. Here's how you can ensure that appointments remain in "Pending" status until payments are ... Audrey Mertens Add Bank Transfer as a Payment MethodClosed   Amelia   Updated November 29, 2024 at 12:57pm   6 Most recent comment from Uroš Jovanović:Hello Audrey, Thanks for the clarification! Based on your provided selector, here's the updated JavaScript snippet to redirect users upon clicking the "Book Event" button: document.addEventListe ... Rafal Client Activity for EmployeeClosed   Amelia   Updated November 29, 2024 at 12:20pm   4 Most recent comment from Marko Davidović:Hello again, Some features are not avaliable at this time we would love that we have some work around but this is simply not possible at this time.  We wish you all the best and hope you have a wonde ... Audrey Mertens Request for Adding Attendee Details for Event TicketsClosed   Amelia   Updated November 29, 2024 at 12:15pm   4 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separa ... Adrian Negru Amelia Google Play NO APP .. Why ?Closed Pre-purchase questions for Amelia   Updated November 29, 2024 at 12:01pm   6 Most recent comment from Marko Davidović:Hello again, Thank you for your feedback regarding Amelia. We understand the value of accessible appointment management tools and appreciate you taking the time to share your perspective. Amelia is bu ...