As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Lonneke Westerhof Bookingsform stays on the 'your information' pageClosed   Amelia   Updated December 9, 2024 at 2:30pm   2 Most recent comment from Stefan Petrov:Hi Lonneke, Thanks for reaching out to us. It shows this error in developer console.  I'm sending a fix via WeTransfer to your email address - [email protected] Please, install it and it shou ... Ángel García Cidoncha ID or DNI valueClosed   Amelia   Updated December 9, 2024 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Angel, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Tomáš Strmiska Notification not sent, event not added to Google CalendarClosed   Amelia   Updated December 9, 2024 at 2:13pm   15 Most recent comment from Uroš Jovanović:  Hello Tomáš, Thank you for the detailed information and the video. We will investigate this issue further. Let us know if you have any other questions. Max Automatic Invoicing Integration with AmeliaClosed   Amelia   Updated December 9, 2024 at 1:49pm   3 Most recent comment from Uroš Jovanović:  Hello Max, Thank you for reaching out! Currently, Amelia does not provide an option to customize the invoices, meaning there is no ability to add additional fields like the client’ ... ronnie adams Location Based Phone PrefixClosed   Amelia   Updated December 9, 2024 at 1:34pm   4 Most recent comment from Uroš Jovanović:Hello Ronnie, I'm glad I could assist you! It's great to hear that you're noticing improvements with international use cases. We're always working towards making Amelia more adapta ... Martin Nothing worksClosed   Amelia   Updated December 9, 2024 at 1:32pm   9 Most recent comment from Uroš Jovanović:Hello Martin, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Rupesh Padhi Frontend & Backend - Both are not working because of Uncaught ErrosClosed   Amelia   Updated December 9, 2024 at 1:28pm   4 Most recent comment from Uroš Jovanović:Hello Rupesh, Thank you for the update on this. Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Ca ... Jana Add additional services issues and limitationsClosed   Amelia   Updated December 9, 2024 at 1:16pm   5 Most recent comment from Stefan Petrov:Hi Jana, I'm sure this is a conflict with either theme or third-party plugins. You want to double-check this by changing a theme and disabling other plugins (leaving just Amelia enabled) There is ... Djimmy Webhook modification appointment not triggeredClosed   Amelia   Updated December 11, 2024 at 9:37am   5 Most recent comment from Uroš Jovanović:Hello, Thank you for providing such a detailed explanation of the issue. We understand the situation and we have passed it on to our developers for further improvement. This behavior will be addressed ... Michael J Rivera API bug - Hidden Character (BOM) in JSON ResponseClosed   Amelia   Updated December 9, 2024 at 2:17pm   8 Most recent comment from Stefan Petrov:Hi Michael, We tried the API that you sent, and here is our response from Postman: And here is the validation after using an online tool, such as this one: https://jsonlint.com/. Rae del Cerro employees with different appointment duration and starting hour.Closed   Amelia   Updated December 9, 2024 at 11:53am   6 Most recent comment from Stefan Petrov:Hi Rae, Apologies, i forgot to mention. I see that you are configuring the work hours as an admin. Instead of the option "Use service duration for booking a time slot" you can enable "allow admin to b ... Audrey Mertens How to only only the 3 upcoming events and the past eventsClosed   Amelia   Updated December 9, 2024 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Audrey, Thank you for reaching out to us. Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest those features on the following link: https://f ... David Back Time changesClosed   Amelia   Updated December 9, 2024 at 10:49am   3 Most recent comment from Uroš Jovanović:Hello David, We have had such issues with the previous Amelia versions. Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest v ... Nancy Ketola AttendeesClosed Pre-purchase questions for Amelia   Updated December 9, 2024 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Nancy, I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. This feature will be implemented in one of the future updat ... Joey Hebert Cancel and refundClosed   Amelia   Updated December 9, 2024 at 10:37am   2 Most recent comment from Uroš Jovanović:Hello Joey, Thank you for reaching out to us. Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next ...