We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hajo Smit Service durationClosed   Amelia   Updated November 28, 2024 at 8:18am   7 Most recent comment from Marko Davidović:Hello again, Will do. We wish you all the best and hope you have a wonderful day ahead.  Mauro Tagliabue Event locationClosed   Amelia   Updated November 28, 2024 at 8:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Events do not work like that and they can not be connected you can create 100 event on ... Hajo Smit Employee/Location/ServicesClosed   Amelia   Updated November 28, 2024 at 7:57am   11 Most recent comment from Marko Davidović:Hello again, We will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all ... Hajo Smit Mobile Front-endClosed   Amelia   Updated November 28, 2024 at 6:47am   8 Most recent comment from Marko Davidović:Hello again, Will do. We wish you all the best and hope you have a wonderful day ahead.  Hajo Smit Multiple employees on one bookingClosed   Amelia   Updated November 27, 2024 at 7:59pm   7 Most recent comment from Hajo Smit:You can close this thread since I made a new "wrap up ticket" Luis Caldas Step-by-Step Booking FormClosed   Amelia   Updated November 27, 2024 at 2:30pm   4 Most recent comment from Uroš Jovanović:Hello Luis, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Jonas Höglund Stripe paymentClosed   Amelia   Updated November 27, 2024 at 2:21pm   2 Most recent comment from Uroš Jovanović:Hello Jonas, Yes, when integrating Stripe payments in Amelia, the client is only able to pay via credit card, as this is the default payment method. Other Stripe payment options, like bank transfe ... Ricardo Argaña Bug ReportClosed   Amelia   Updated November 27, 2024 at 1:56pm   7 Most recent comment from Stefan Petrov:Hello Ricardo, The AJAX call remains unchanged because this filter is applied on the backend. Even if you send persons=1, it will be adjusted in PHP. We’ve tested the filter on our end, and it seems ... Jennifer Betts Coupon FieldClosed   Amelia   Updated November 27, 2024 at 1:53pm   12 Most recent comment from Uroš Jovanović:  ello Jennifer, It’s possible that the issue on the other website could be related to an older version of Amelia, as updates often fix bugs and improve compatibility. I recommend checking ... Francesca Kendall Does show complete service nameClosed   Amelia   Updated November 27, 2024 at 1:40pm   8 Most recent comment from Uroš Jovanović:Hello Francesca, It will apply to all of them if you add the CSS code I provided you with. Looking forward to your reply. Julia Not working after hosting migrationClosed   Amelia   Updated November 27, 2024 at 1:04pm   6 Most recent comment from Uroš Jovanović:Hello Antonio, Please create a separate ticket for your issue to ensure we can provide focused assistance. Hello Julia, Thanks for confirming. To investigate further, could you please provide admin ac ... Rodney Ndaira accepting bookings without paymentClosed   Amelia   Updated November 27, 2024 at 12:12pm   23 Most recent comment from Uroš Jovanović:Hello Rodney, Thank you for your message. I completely understand your desire for a paid license, especially since you're using it for your business. Unfortunately, the only option available woul ... Francesca Kendall Notify the customer by defaultClosed   Amelia   Updated November 27, 2024 at 12:07pm   4 Most recent comment from Stefan Petrov:Hi Francesca, Unfortunatelly currently no. If you disable this option in Notifcations settings, customers wont get the email notifications, but you would also need to manually tick this option in Appo ... Benjamin Ball webhook packagesClosed   Amelia   Updated November 27, 2024 at 10:52am   4 Most recent comment from Marko Davidović:Hello again, You do not necessary need api if you have coding skills ( or if you have your developer), you can set up several hooks that will send data from the Amelia plugin to any other applicatio ... Petr Langr Request failed with status code 400Closed   Amelia   Updated December 2, 2024 at 6:22am   15 Most recent comment from Marko Davidović:We just got the feedback from our colleagues and they have told us that we couldn't pinpoint the issue here, as we tried to replicate everything we found in your server information on our local h ...