We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Faiz J Appointment creation with multiple employeesClosed Pre-purchase questions for Amelia   Updated December 3, 2024 at 12:49pm   2 Most recent comment from Uroš Jovanović:Hello Faiz, Thank you for your question! Currently, there is no built-in option in Amelia to allocate multiple employees to a single booking, with each performing a separate process in sequence (e.g., ... John issues with 7.9 versionClosed   Amelia   Updated December 3, 2024 at 12:41pm   3 Most recent comment from Uroš Jovanović:Hello John, This issue occurs with many plugins due to the WordPress 6.7 update. The current solution is to disable the debug mode in the wp-config.php file. You can find more information on the issue ... Fabian booking formClosed   Amelia   Updated December 3, 2024 at 12:15pm   7 Most recent comment from Uroš Jovanović:Hello Fabian, Thank you for your patience. Regarding the issue with the mobile keyboard popping up when clicking on a category selection field, it seems that CSS alone may not be enough to prevent thi ... Charlotte Time slot management in "Events"Closed   Amelia   Updated December 3, 2024 at 11:32am   28 Most recent comment from Uroš Jovanović:Hello Angélique, Thank you for your message. To resolve the issue with the unavailable time slots, please try the following: Go to Amelia > Settings > Roles > Admin. Enable the option "Allow admin to ... Hajo Smit Attention: your competitor Late Point has a simple "Any employee" solutionClosed   Amelia   Updated December 3, 2024 at 11:25am   2 Most recent comment from Uroš Jovanović:Hello Hajo, Thank you for your feedback and for highlighting these important features. We understand how valuable the "Any Employee" option and the ability to book multiple services for different indi ... Creed Creatives Plugin FeaturesClosed   Amelia   Updated February 25, 2025 at 9:12am   9 Most recent comment from Creed Creatives:is it possible for 1 user to book more than one on the same day? Nitin Shah Questions related to ChartsClosed Pre-purchase questions for wpDataTables   Updated December 3, 2024 at 10:33am   2 Most recent comment from Miloš Jovanović:Hi Nitin, It depends if you will have only one submission in total - or if you will have multiple users, such as each user to leave their own submission.So in the end you would have multiple entries i ... Brian Milnes WP Core errorClosed   wpDataTables   Updated December 3, 2024 at 9:57am   2 Most recent comment from Miloš Jovanović:Hi Brian, We are not able to reproduce this, and for the moment, you are the only user reporting something like that, so it seems it's an isolated issue on your Site.Can you please show us the fu ... Ralf Longwitz Free appointment dates not shownClosed   Amelia   Updated December 3, 2024 at 9:51am   5 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Markus Password forgotten not workingClosed   Amelia   Updated December 3, 2024 at 9:40am   16 Most recent comment from Miloš Jovanović:Hi Joe,The bug which was originally reported on this ticket was solved a long time ago in Amelia version 4.5.1 version.So, in your case, perhaps, the customer panel is not configured properly? You sho ... looptyloop csv upload of servicesClosed   Amelia   Updated December 3, 2024 at 9:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This is not possible I am afraid you need to create them one by one at this time. Shoul ... Yasutaka Hatada I would like to migrate the contents of the Amelia plugin to another site.Closed   Amelia   Updated December 3, 2024 at 8:46am   2 Most recent comment from Stefan Petrov:Hello Yasutaka, Thanks for reaching out to us. The easiest way is to clone your website.  You can do that by using the Duplicator plugin. It will generate a couple of files that you can transfer to ... Angélique Display remaining placesClosed   Amelia   Updated December 3, 2024 at 8:43am   2 Most recent comment from Stefan Petrov:Hello Angélique, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion pa ... rowen Amelia LocationClosed   Amelia   Updated December 3, 2024 at 8:40am   4 Most recent comment from Stefan Petrov:You are welcome, rowen. I'm glad that we can help. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews abo ... Stefan Neudorfer InformationClosed   Amelia   Updated December 3, 2024 at 8:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We have custom fields but they are for customer only there is no option to set question ...