We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joey Hebert Connecting squareClosed   Amelia   Updated December 4, 2024 at 11:49am   2 Most recent comment from Uroš Jovanović:Hello Joey, Could you please provide a screen recording of the issue you're experiencing? This will help us understand the problem better and assist you more effectively. Thank you! Marco van Wynbergen Waitlist button layout not niceClosed   Amelia   Updated December 4, 2024 at 11:04am   39 Most recent comment from Stefan Petrov:Got it, it might be the best solution, after all :) PixelKit Version 7.9 - Customer Invoice Not SendingClosed   Amelia   Updated December 4, 2024 at 10:15am   28 Most recent comment from Stefan Petrov:We will make sure to update the changelog page once it's done. We are aware that a lot of our users use this combination of email configurations. Giam Assistance Required: Clearing Large Amelia Notifications Log FileClosed   Amelia   Updated December 4, 2024 at 8:59am   2 Most recent comment from Uroš Jovanović:Hello Giam, Thank you for reaching out and for your patience. To address your concerns about the amelia_notifications_log file, here’s how you can proceed: 1. Safe Removal Instructions You can safel ... Amanda Problem with fieldsClosed   Amelia   Updated December 4, 2024 at 8:58am   4 Most recent comment from Stefan Petrov:I was referring to this section - When you open it, you see these booking forms You need to select Step by Step v2 and then select the Customer Information step / Options   Marjorie Curtis Gift CertifidcatesClosed   Amelia   Updated December 4, 2024 at 8:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We don't have gift vouchers but we have an option for creating discount codes. Th ... Filip Štěrba Issue with automated booking assignmentsClosed   Amelia   Updated December 4, 2024 at 8:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This can only happen if you created a conflict of roles. Can you please check in WordPress users if you have several roles added to this user? For exampl ... Jen Lucas Appointments not updatingClosed   Amelia   Updated December 4, 2024 at 7:59am   4 Most recent comment from Uroš Jovanović:Hello Jen, Glad to hear that the issue has been resolved. Please let me know if you have any other questions. Lina Event slots capacityClosed   Amelia   Updated December 4, 2024 at 7:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, you can hide this in customize section. We have two booking forms list end calendar and make sure to set this in proper form and please note that th ... Dima Vaneva Amelia plugin no longer displays on my homepageClosed   Amelia   Updated December 4, 2024 at 6:58am   6 Most recent comment from Uroš Jovanović:  Hello Dima, Thank you for your kind words and for sharing your reviews—they’re greatly appreciated! Since the SMS credit isn’t suitable for your needs, we’d be happy to offer ... Elizabeth Finlan Customer NotificationsClosed   Amelia   Updated December 4, 2024 at 6:54am   2 Most recent comment from Marko Davidović:    Hello there, Thank you for reaching out to us. We are not completely sure what exactly the issue is. But Amelia can not send the mail to wrong address unless this address is somehow related to t ... Zach WPDataTables causing page to freezeClosed   wpDataTables   Updated December 4, 2024 at 6:50am   1 Most recent comment from Zach:After recently updating WPDatatables many of my posts using a table only partially load and then freeze on scroll and cause the page to become unresponsive. Pages without WPTables still load just fine Kevin Waltermire table database questionClosed Pre-purchase questions for wpDataTables   Updated December 3, 2024 at 5:27pm   1 Most recent comment from Kevin Waltermire:I am adding a table to the armunileague.org website that is like the searchable table at the bottom of this page https://local.arkansas.gov/index.php. I wondered if wpdatatables can automatically up ... Pierre Temporary License to Test Amelia ProClosed Pre-purchase questions for Amelia   Updated December 3, 2024 at 2:03pm   2 Most recent comment from Stefan Petrov:Hi Pierre, Thanks for reaching out to us. Unfortunatelly, we don't offer such an option, but you can check out our demos  for better overview or you can purchase our license and test it out. We ... Brandon Teschke StripeClosed   Amelia   Updated December 3, 2024 at 1:03pm   4 Most recent comment from Stefan Petrov:Hi Brandon, Thanks for the update. I was also about to check this. We always check if there is the latest version installed. Great to see that it working now.  If you have any other questions, please ...