As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

JESSE LIRA DOS SANTOS SuporteClosed   Amelia   Updated June 17, 2021 at 1:30pm   6 Most recent comment from Aleksandar Vuković:This cannot be done Jesse.New employees can only be created by Administrators of your website, and Amelia Managers, and employees can't create their profiles on their own. They would be able to e ... Tyrone HUSSEINI re-order the selection in the booking form in AmeliaClosed   Amelia   Updated June 17, 2021 at 1:28pm   8 Most recent comment from Aleksandar Vuković:Hi again TyroneThe next update should roll out in a week or two. Customize is still in the testing phase, and I hope it will be included in the next update.If our Q/A's find some issues with the ... Adhir Soechit Google Meets Link In Customer Email NotificationClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 1:15pm   5 Most recent comment from [deleted]:Hi, Adhir!I'm afraid, at the moment it's possible only to hide the Employee selection drop-down. An Employee should be assigned to an appointment in order to complete the booking. Probably, ... Rich Howe Error Message: Table in data source has no rows.Closed   wpDataTables   Updated June 18, 2021 at 7:44am   8 Most recent comment from Aleksandar Vuković:Hi again Rich. For some reason we are not able to connect to the FTP: Our developer took a look at the source file, and saw that you're using Google Spreadsheet formulas. Before checking the FTP ... Jennifer Bertha Multi cirrencyClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi JenniferThank you for reaching out to us.Unfortunately, Amelia supports only one currency at the moment; the development of the feature depends on the need of clients for it.  I'll kindly as ... Siggi Bookable time slotsClosed   Amelia   Updated June 17, 2021 at 12:47pm   9 Most recent comment from [deleted]:Hi Siggi,thank you for the kind reply.I see; I'd be happy to explain:If the service duration is 1 hour, when an appointment is booked at 10:00 until 11:00, the time slot at 11:00 will be availa ... Arno Hoffrichter Costume Fields auto enable on all services?Closed   Amelia   Updated June 17, 2021 at 12:37pm   2 Most recent comment from Aleksandar Vuković:Hello ArnoI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll forward this to our development team, but I'll k ... Dillon Caldwell Appointment selected datesClosed   Amelia   Updated June 17, 2021 at 11:15am   4 Most recent comment from [deleted]:Hi Dilon,thank you for the kind replyThis is the appointment calendar in the back, from what I can see in the image, right?If so, unfortunately, we don't have this option yet. I'll kindly a ... Nathan Morris Facebook IntegrationClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 10:54am   2 Most recent comment from [deleted]:Hi NathanThank you for reaching out to us.We do have Facebook integration planned for the future, but I cannot say when it will be included. Most likely this won't be developed before Q4, 2021. W ... Sam auto removal of earlier rows table dataClosed Pre-purchase questions for wpDataTables   Updated June 17, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi SamThank you for reaching out to us.When you create a table linked to the CSV file, the structure of the table is saved in wp_wpdatatables and wp_wpdatatables_columns database tables. So, if the so ... Holly Neumann NotificationsClosed   Amelia   Updated June 17, 2021 at 10:02am   2 Most recent comment from [deleted]:Hi HollyThank you for reaching out to us.Unfortunately you cannot create custom notifications, you can only modify the existing ones. I'll kindly ask you to add it as a feature suggestion on th ... Tyrone Murray Questions on AmeliaClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 9:19am   2 Most recent comment from [deleted]:Hi TyroneThank you for reaching out to us.1. You can have custom fields in Amelia that you can add to the booking form so you can ask what is relevant for your use-case. Detailed explanation on the c ... Mickey Show available spots on front-end calendarClosed   Amelia   Updated June 16, 2021 at 10:17pm   2 Most recent comment from [deleted]:Hi, Mickey!Thank you for choosing Amelia.I'm afraid, at the moment it's possible to show only the booked spots and total spots.You can suggest that as a "feature request" here, or check if ... Esther Gambrell Customer not updatingClosed Pre-purchase questions for Amelia   Updated June 16, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Esther!Thank you for choosing Amelia.Please make sure that you have no Employee or Customer user with the same email address that your Admin user has since it can result in mixed permissions whic ... Jeffrey Kimel Forgot Password Customer PanelClosed   Amelia   Updated June 16, 2021 at 9:28pm   2 Most recent comment from [deleted]:Hi, Jeffrey!Thank you for choosing Amelia.You can just add the link to the Customer panel page, and the login form will have the "Forgot password?" option.You can find the URL in Amelia -> Settings - ...