As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jeffrey Kimel Email vs SMS NotificationClosed   Amelia   Updated June 21, 2021 at 12:24pm   2 Most recent comment from [deleted]:Hi, Jeffrey!Sorry for the delayed response, we don't work on weekends.I'm afraid at the moment it's not possible to send notifications selectively: you can send them to all Customers o ... Court Price Plugin ConflictClosed   wpDataTables   Updated June 21, 2021 at 11:27am   11 Most recent comment from [deleted]:Hi Court Thank you so much, we really appreciate it Have a wonderful day!  Netcom Plugin Installation ErrorClosed   Amelia   Updated June 21, 2021 at 11:14am   2 Most recent comment from [deleted]:Good day,Sorry for the delayed response, we don't work on weekends.And thank you for your purchase.After the purchase, we sent you an email with credentials for the TMS Store, where you can acces ... Mike Harris Include Zoom Link in Calendar FileClosed   Amelia   Updated June 21, 2021 at 10:33am   2 Most recent comment from [deleted]:Hi, Mike,Thank you for choosing Amelia.And sorry for the delayed response, we don't work on weekends.I'm afraid, it's not possible to modify ics files at the moment. However, this featu ... Elias Scheduling appointments for customers who bought packageClosed   Amelia   Updated June 21, 2021 at 8:49am   4 Most recent comment from [deleted]:Hi EliasYou can change the customer's password from your wp dashboard - Users, then click on the desired customer and scroll down to the bottom of the screen, you will see the options for changi ... fajar faezal user login account for woocommerce and ameliaClosed   Amelia   Updated June 21, 2021 at 8:42am   4 Most recent comment from [deleted]:Hi DoQtor,If you are referring to the question about integration of WooCommerce customer panel and Amelia front-end customer panel, there isn't such integration, unfortunately. The customer pane ... Alexander CRM integration or managing offline appointmentsClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 8:21am   10 Most recent comment from Aleksandar Vuković:Hi again AlexanderUnfortunately, I can't help you much with this. I consulted with our developers, and they said that this is considered custom work, so you will need to code it yourself.We' ... nap zhong DatatableClosed Pre-purchase questions for wpDataTables   Updated June 21, 2021 at 8:01am   2 Most recent comment from [deleted]:Hi NapThank you for reaching out to us.You can achieve this with our Users can see and edit only own data option.To do this the table needs to be editable (so you would need to import the file, or cre ... Wojtek E-mail notificationClosed Pre-purchase questions for wpDataTables   Updated June 21, 2021 at 6:58am   3 Most recent comment from Aleksandar Vuković:Hello WojtekI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You can try using our filters or hooks to create your own c ... Natascha Multiple price points in eventsClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 6:19am   9 Most recent comment from [deleted]:Hi Natascha,thank you for the kind reply; I apologize for the later response as we don't work on weekends.For the ticket tiers, for now you can also use Extras for 2 types of tickets. Extras go w ... mustapha Google calendar not workingClosed   Amelia   Updated June 20, 2021 at 7:12pm   9 Most recent comment from Aleksandar Vuković:Great news, Mustapha, thanks for letting me know!You're very welcome - I'm glad to have been of assistance.If you have any further questions or issues, please feel free to open a new ticket, ... Outpeak SL Connecting one service to Woocommerce or all of themClosed Pre-purchase questions for Amelia   Updated June 19, 2021 at 1:37pm   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful weekend!  Ryan Dynamic column with value of sort orderClosed   wpDataTables   Updated June 21, 2021 at 1:45pm   6 Most recent comment from [deleted]:Hi RyanThank you for your patience.This was a script to simulate that index column (we don't have a built in option). It works only for non serverside tables. So when you create a table from a qu ... Rohan Bypass WooCommerce cart to custom checkout urlClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 11:03am   3 Most recent comment from [deleted]:Hi RohanThank you for your patience.This is a part of wp_options table; "amelia_settings" row - the data is serialized, and "page":"cart" refers only to WooCommerce, so adding a custom page will not w ... Aritra Reminder Email 30 min before appointmentClosed   Amelia   Updated June 18, 2021 at 10:43pm   2 Most recent comment from [deleted]:Hi, Aritra,Thank you for choosing Amelia.I'm afraid, it's not possible at the moment since there's only one type of reminder notifications: Next Day Reminder, which can be sent only on ...