We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adrian Wp Amelia multiple booking and exportClosed   Amelia   Updated December 6, 2024 at 3:28pm   2 Most recent comment from Stefan Petrov:Hi Adrian, Thanks for reaching out to us. The customer can choose if he want to bring the other people with him, but unfortunately, there is no option to enter the names of other people, unless you ad ... TAFF Customize Unable to Set Colors for Some Backgrounds, Buttons, TextClosed   Amelia   Updated December 6, 2024 at 3:23pm   6 Most recent comment from Stefan Petrov:You are welcome, Taff, as always. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! dean change duration to less than 30 minutesClosed   Amelia   Updated December 6, 2024 at 2:55pm   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear all is fine now and do not worry it happens to the best of us. Should you have any further inquiries, we kindly request that you open ... Kaloyan Kostov SMTP Send errorClosed   Amelia   Updated December 6, 2024 at 2:54pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in t ... An Janssens Login for orderClosed   Amelia   Updated December 6, 2024 at 11:31am   11 Most recent comment from Stefan Petrov:Hi An, It might be because Amelia is not creating a new user and therefore the email is not sent (only Amelia Customer created)   Izzy McCarthy I want to know more about what you offerClosed Pre-purchase questions for Amelia   Updated December 6, 2024 at 10:26am   2 Most recent comment from Uroš Jovanović:Hello Izzy, Thank you for your detailed inquiry! Amelia can support many of your needs: Flexible Booking Options: Amelia allows single, recurring, and bundled bookings. Class Tracking and Attendance: ... Kyle Miller Events DashboardClosed   Amelia   Updated December 6, 2024 at 10:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. As for locations you can filter the events based on locations but columns can not be ad ... kadem Zoom Link Duplication Issue for Same Service in WPAmeliaClosed   Amelia   Updated December 6, 2024 at 10:15am   5 Most recent comment from Uroš Jovanović:Hello Kadem, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Henry Ramsey SMS Sign Up Not WorkingClosed   Amelia   Updated December 6, 2024 at 10:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Christian Sander Discount CodesClosed   Amelia   Updated December 6, 2024 at 10:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, that is how Amelia is designed to work. Coupon is applied to complete price of the appointment so you cannot exclude extras I'm afraid. This is ... Ariadna RedsysClosed   Amelia   Updated December 6, 2024 at 9:26am   4 Most recent comment from Stefan Petrov:Hi Ariadna, Thanks for the feedback. That is some great news! Looking forward to hearing from you regarding other questions or issues.  Have a nice weekend!   krisna purbaya add some productClosed   Amelia   Updated December 6, 2024 at 9:09am   4 Most recent comment from Uroš Jovanović:Hello Krishna, Glad to be able to assist you. Please let me know if you have any other questions. Rafal Wrong e-mail notification if phone is in databaseClosed   Amelia   Updated December 6, 2024 at 9:09am   5 Most recent comment from Uroš Jovanović:Thank you for your understanding, Rafal! If there's anything else I can assist you with, feel free to let me know. Have a great day! Karelle Features questionsClosed Pre-purchase questions for Amelia   Updated December 6, 2024 at 9:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not quite sure what you are asking us related to notifications so we will explain how notifications in Amelia works.  Amelia notifications are tr ... Merritt Farren Event Booking Does Not Show Registrations Booked on Customer Front EndClosed   Amelia   Updated December 6, 2024 at 8:51am   13 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ...