As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Graham Watkins Maximum costClosed   Amelia   Updated December 16, 2024 at 12:19pm   7 Most recent comment from Stefan Petrov:Hi Graham, Apologies for the delayed response. Unfortunately, this is not possible at the moment. The price calculation is done on the server, and customizing the front-end prices won’t affect the a ... Olga Block time in the calendar.Closed Pre-purchase questions for Amelia   Updated December 13, 2024 at 12:12pm   5 Most recent comment from Uroš Jovanović:Hello Algo, Here is an example of how this is done. Only the hours in the work hour period are available for booking on the front-end. Please let me know if that works for you. Azzurra LHOEST Restrict Employee Access to Their Own Services OnlyClosed Pre-purchase questions for Amelia   Updated December 13, 2024 at 12:08pm   2 Most recent comment from Uroš Jovanović:Hello Azzura, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... varia bonora InvoiceClosed   Amelia   Updated December 13, 2024 at 11:44am   4 Most recent comment from Uroš Jovanović:Hello Varia, Thank you for your patience. I’ve processed the refund for your upgrade. Please allow a few business days for the amount to reflect in your account, depending on your payment provider. ... Peter Brom Creating a combined Line and stacked column chartClosed Pre-purchase questions for wpDataTables   Updated December 13, 2024 at 9:58am   1 Most recent comment from Peter Brom:Hi, after a lot of reading your plugin fits the best for creating complex charts for my website. Before i buy the plugin i have a question if it is possible to create a "Line and Stacked Column Chart" ... Joyca Translation loading for the wpamelia domain was triggered too early.Closed   Amelia   Updated December 13, 2024 at 9:55am   4 Most recent comment from Marko Davidović:        Hello again, For this error " wpamelia domain was triggered too early " Our dev team created a fix.  You can download Amelia from this link https://we.tl/t-PqugLK5Rhe We are sending you a ... Omeir Khatri Khatri WhatsApp message has not been sentClosed   Amelia   Updated December 13, 2024 at 9:42am   7 Most recent comment from Uroš Jovanović:Hello Omeir, There is an error in the console when sending a test WhatsApp notification. The error message indicates that there is an issue with the WhatsApp integration via the Graph API. Here’s a ... Vogue Couture sms notification not sentClosed   Amelia   Updated December 13, 2024 at 9:33am   5 Most recent comment from Stefan Petrov:Hello, It looks like the cron job configuration wasn't right, but I'm glad to see that you were able to find the solution. If you have any other questions, please open a new ticket and we w ... varia bonora packages expiration dateClosed   Amelia   Updated December 13, 2024 at 9:32am   4 Most recent comment from Stefan Petrov:Hello, Yes, these three columns determine the expiration date.  You would need to go the database, search for the packages  Then find the particular package and click on Edit  If you scroll down ... Vrushabh Infozzle Query regrading coupon codeClosed   Amelia   Updated December 13, 2024 at 9:28am   2 Most recent comment from Stefan Petrov:Hi Vrushabh, Thanks for reaching out to us. This option has already been added. You can find it in Payment settings, Coupon section. Please let me know if it works.  bedoucha Hugo Persistent HTTP 500 Error with Amelia PluginClosed   Amelia   Updated December 13, 2024 at 9:20am   8 Most recent comment from Uroš Jovanović:Hello, Yes, you can remove the "WP phpMyAdmin" plugin as it is no longer required. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Richard Schöttl Invoice Woocommerce Product InformationClosed   Amelia   Updated December 13, 2024 at 9:17am   5 Most recent comment from Uroš Jovanović:Hello Richard, Glad to hear that the issue has been resolved. I will have this ticket closed now.   Wai Yee Trigger Email After Package Payment Changed to PaidClosed   Amelia   Updated December 13, 2024 at 3:36pm   5 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that if you are updating the payment on the finance page, you should use the hook amelia_after_payment_updated WP Hooks ... Marco Display bug - Amelia plugin conflicts with WordPress CustomizerClosed   Amelia   Updated December 13, 2024 at 8:40am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You are most welcome, and we are glad that we were able to help you. It looks the same but they are not this version has fix built in. Should you have an ... Azzurra LHOEST Disable HTML Mode in Employee Panel DescriptionClosed Pre-purchase questions for Amelia   Updated December 13, 2024 at 8:06am   2 Most recent comment from Stefan Petrov:Hello Azzura, Thanks for reaching out to us.  Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, ...