We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Audrey Mertens How to only only the 3 upcoming events and the past eventsClosed   Amelia   Updated December 9, 2024 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Audrey, Thank you for reaching out to us. Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest those features on the following link: https://f ... David Back Time changesClosed   Amelia   Updated December 9, 2024 at 10:49am   3 Most recent comment from Uroš Jovanović:Hello David, We have had such issues with the previous Amelia versions. Can you please let me know which version of the Amelia plugin you have installed on your website? If you are not on the latest v ... Nancy Ketola AttendeesClosed Pre-purchase questions for Amelia   Updated December 9, 2024 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Nancy, I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. This feature will be implemented in one of the future updat ... Joey Hebert Cancel and refundClosed   Amelia   Updated December 9, 2024 at 10:37am   2 Most recent comment from Uroš Jovanović:Hello Joey, Thank you for reaching out to us. Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next ... Andri SetupClosed   Amelia   Updated December 9, 2024 at 10:23am   2 Most recent comment from Uroš Jovanović:Hello Andri, Thank you for reaching out. The setup you're asking for is possible with Amelia: Recurring Appointment: You can set your classes to recur weekly on the same day and time. Students w ... Wai Yee How to book appointments for customers using their package in the back end.Closed   Amelia   Updated December 9, 2024 at 10:17am   2 Most recent comment from Uroš Jovanović:  Hello Wai Yee, Thank you for your message. At the moment, the only available option for managing package bookings is through the method you've described—searching for the package, l ... Ricardo Problems with WooCommerce.Closed   Amelia   Updated December 9, 2024 at 10:12am   20 Most recent comment from Uroš Jovanović:Hello Ricardo, Glad to hear that the issue has been resolved. I will have this ticket closed now. Henry Ramsey Google Calendar SyncingClosed   Amelia   Updated December 9, 2024 at 9:56am   2 Most recent comment from Stefan Petrov:Hi Henry, Thanks for reaching out to us. You can change the EventTitle and Description for this purpose. This is located in Google Calendar integration settings.  You can add the placeholder here th ... Brandon Teschke Catalogue BookingClosed   Amelia   Updated December 9, 2024 at 9:50am   2 Most recent comment from Stefan Petrov:Hi Brandon, Unfortunately no, the Catalog Booking form will always show the "cards" first, there is no option to change this currently. We encourage you to explore our feature  Suggestion page to che ... Hubert CAMPAN Multiple appointments before checkoutClosed   Amelia   Updated December 9, 2024 at 9:11am   38 Most recent comment from Aleksandar Vuković:You're welcome, Layla, glad I could help. Amelia is currently being redesigned so, hopefully, the new admin dashboard will be a lot more intuitive. We won't be making any changes to the exis ... Thomas Marshall Notifications in AmeliaClosed   Amelia   Updated December 9, 2024 at 8:24am   4 Most recent comment from Stefan Petrov:No problem, Thomas. Please, keep me posted.  Richard Sherman upgraded event ticket, cant see how much she still owes.Closed   Amelia   Updated December 9, 2024 at 8:21am   4 Most recent comment from Stefan Petrov:Hi Richard, No problem at all. It can be confusing sometimes :) If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Kristijan Lazarev Faster Admin BookingClosed   Amelia   Updated December 10, 2024 at 8:29am   14 Most recent comment from Stefan Petrov:Hi Kristijan,   Thank you for your patience while we investigated this further. We’ve identified this as a bug, and it seems the issue is specific to the iOS environment. We’re actively working o ... Matt Reporting on WordPress User DataClosed   wpDataTables   Updated December 6, 2024 at 5:46pm   1 Most recent comment from Matt:Hi! I'm trying to build a report on data from WordPress Users and Intercom. I was hoping to leverage wpDataTables and Charts in order to create a report / interactive page for our internal team t ... Meghan Kershaw WP Posts Builder filtering by current User as authorClosed Pre-purchase questions for wpDataTables   Updated December 6, 2024 at 4:10pm   1 Most recent comment from Meghan Kershaw:I have a website that collects data via Forminator forms, and then is used to create custom post types. I want to show a table of the custom post types created by the user in their account. Is there ...