We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eduardo texts in notifications' emails change randomlyClosed   Amelia   Updated December 6, 2024 at 8:48am   11 Most recent comment from Marko Davidović:  Hello again, We’re glad to hear that everything is now working fine. As someone who also works in support, you’re likely aware that most ticketing platforms operate in a way that each time a ne ... Martin JARVIS CC other email address in customer notificationClosed   Amelia   Updated December 6, 2024 at 8:43am   4 Most recent comment from Stefan Petrov:No problem, Martin. We are always there to help. Should you have any other questions or issues, feel free to reach out to us on a new ticket and we will kindly provide assistance.    Shaikh Show Document File On Profile PictureClosed   Amelia   Updated December 6, 2024 at 8:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Custom fields can not show in customize section but they will show in live booking process. You can create custom fields and they will be added to a book ... Paolo Define starting hour and end hour to book a serviceClosed   Amelia   Updated December 6, 2024 at 7:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can set default duration of service and then you can set custom duration and customers can choose within a drop down what time duration they want. Yo ... Revi Bloemendal Number of tickets in agenda and notificationsClosed   Amelia   Updated December 6, 2024 at 7:25am   5 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Glad to hear that you have found a possible solution and we hope it works. This ticket should remain open for a week. So feel free to respond at any time ... Martin Some questionsClosed   Amelia   Updated December 6, 2024 at 7:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes there is a filter where customer can search events based on location like this Unfortunately, currently this feature is not available in Amelia. You ... Corky Seevinck Foreign KeysClosed   wpDataTables   Updated December 5, 2024 at 8:06pm   2 Most recent comment from Corky Seevinck:Access to backend: https://midcoast.webdesigncenter.studio/wp-adminuser: testpassword: )hcMZtDQIq&(I&jKm5kbnUI! Jose Ramirez Bigger DropdownsClosed   Powerful Filters for wpDataTables   Updated December 5, 2024 at 5:58pm   1 Most recent comment from Jose Ramirez:I want to make the filter drop downs bigger along with the filter title.  Emanuel Error creating table - data from Gravity - Multi choice fieldClosed   Gravity Forms integration for wpDataTables   Updated December 5, 2024 at 5:01pm   2 Most recent comment from Miloš Jovanović:Hi Emanuel, We replied to the original ticket - so please check it out and we can follow up there. Thank you. Chris Faulkner Date Picker for Front end EditClosed   wpDataTables   Updated December 5, 2024 at 4:47pm   3 Most recent comment from Miloš Jovanović:Hi Chris, Just forgot to add - I also tried adding a new row later on, not only editing existing rows - And in both cases, we can't reproduce any issues. So, if you have the latest version instal ... Bernt Kopper Disable MotionClosed   Amelia   Updated December 5, 2024 at 3:04pm   2 Most recent comment from Stefan Petrov:HI Bernt, Thanks for reaching out to us. Sorry to disappoint you, there is no button or option to directly disable the animation, but feel free to suggest this on our feature suggestion page. You can ... AJ Vargas Customer Portal Access Not WorkingClosed   Amelia   Updated December 5, 2024 at 1:48pm   8 Most recent comment from Uroš Jovanović:Hello AJ, It's possible that using your admin account is causing the issue due to conflicting permissions. Admin accounts often bypass certain restrictions or view settings differently, which can ... lucas Configuration AmeliaClosed   Amelia   Updated December 5, 2024 at 1:03pm   4 Most recent comment from Stefan Petrov:Hi Lucas, Well, you would need to create three different employees, where each employee will have a separate work hours schedule. That being said, you would need to create an employee (morning shift) ... Emma Display week day on event listClosed   Amelia   Updated December 5, 2024 at 12:50pm   2 Most recent comment from Uroš Jovanović:Hello Emma, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Tieme Calculated Fields FormClosed   wpDataTables   Updated December 5, 2024 at 12:40pm   6 Most recent comment from Tieme:Hi Milos,Thank you for your reply. I create the table manually. I just want you to be able to filter the entered values that you calculate on a previous page in the wpdatatables. I wanted to achieve ...