We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Daniel Lewis Uncaught ReferenceError: elementor is not definedClosed   wpDataTables   Updated December 9, 2024 at 3:22pm   10 Most recent comment from Miloš Jovanović:Hi Daniel, Just a small follow-up. Thank you very much for sharing these details. You're right, when we release the upcoming update, it will contain the fix for these Elementor issues, but it can ... Stefan not able to create a view with two tablesClosed   wpDataTables   Updated December 9, 2024 at 3:19pm   3 Most recent comment from Miloš Jovanović:Hi Stefan, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pat ... Brandon Teschke Employee HoursClosed   Amelia   Updated December 9, 2024 at 2:57pm   2 Most recent comment from Uroš Jovanović:Hello Brandon, Thank you for reaching out! Unfortunately, the duration of the service must match the work hour period assigned to the employee. This means that you won't be able to book an 8-hour ... Martin Monthly contractsClosed   Amelia   Updated December 9, 2024 at 2:54pm   2 Most recent comment from Uroš Jovanović:Hello Martin, Thank you for your inquiry! At the moment, Amelia does not support monthly payment options or recurring billing like direct debit. You can set up the booking for the different contract d ... Lonneke Westerhof Bookingsform stays on the 'your information' pageClosed   Amelia   Updated December 9, 2024 at 2:30pm   2 Most recent comment from Stefan Petrov:Hi Lonneke, Thanks for reaching out to us. It shows this error in developer console.  I'm sending a fix via WeTransfer to your email address - [email protected] Please, install it and it shou ... Ángel García Cidoncha ID or DNI valueClosed   Amelia   Updated December 9, 2024 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Angel, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Tomáš Strmiska Notification not sent, event not added to Google CalendarClosed   Amelia   Updated December 9, 2024 at 2:13pm   15 Most recent comment from Uroš Jovanović:  Hello Tomáš, Thank you for the detailed information and the video. We will investigate this issue further. Let us know if you have any other questions. Max Automatic Invoicing Integration with AmeliaClosed   Amelia   Updated December 9, 2024 at 1:49pm   3 Most recent comment from Uroš Jovanović:  Hello Max, Thank you for reaching out! Currently, Amelia does not provide an option to customize the invoices, meaning there is no ability to add additional fields like the client’ ... ronnie adams Location Based Phone PrefixClosed   Amelia   Updated December 9, 2024 at 1:34pm   4 Most recent comment from Uroš Jovanović:Hello Ronnie, I'm glad I could assist you! It's great to hear that you're noticing improvements with international use cases. We're always working towards making Amelia more adapta ... Martin Nothing worksClosed   Amelia   Updated December 9, 2024 at 1:32pm   9 Most recent comment from Uroš Jovanović:Hello Martin, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... Rupesh Padhi Frontend & Backend - Both are not working because of Uncaught ErrosClosed   Amelia   Updated December 9, 2024 at 1:28pm   4 Most recent comment from Uroš Jovanović:Hello Rupesh, Thank you for the update on this. Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Ca ... Jana Add additional services issues and limitationsClosed   Amelia   Updated December 9, 2024 at 1:16pm   5 Most recent comment from Stefan Petrov:Hi Jana, I'm sure this is a conflict with either theme or third-party plugins. You want to double-check this by changing a theme and disabling other plugins (leaving just Amelia enabled) There is ... Djimmy Webhook modification appointment not triggeredClosed   Amelia   Updated December 11, 2024 at 9:37am   5 Most recent comment from Uroš Jovanović:Hello, Thank you for providing such a detailed explanation of the issue. We understand the situation and we have passed it on to our developers for further improvement. This behavior will be addressed ... Michael J Rivera API bug - Hidden Character (BOM) in JSON ResponseClosed   Amelia   Updated December 9, 2024 at 2:17pm   8 Most recent comment from Stefan Petrov:Hi Michael, We tried the API that you sent, and here is our response from Postman: And here is the validation after using an online tool, such as this one: https://jsonlint.com/. Rae del Cerro employees with different appointment duration and starting hour.Closed   Amelia   Updated December 9, 2024 at 11:53am   6 Most recent comment from Stefan Petrov:Hi Rae, Apologies, i forgot to mention. I see that you are configuring the work hours as an admin. Instead of the option "Use service duration for booking a time slot" you can enable "allow admin to b ...