As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Stefan mySQL Database ConnectionClosed   wpDataTables   Updated December 17, 2024 at 3:21pm   5 Most recent comment from Miloš Jovanović:Hello again Stefan, Sorry, I just forgot, wanted to ask for a small favour if it is not too much.   Would you consider leaving a quick review on this page if you have an account at wordpress.org an ... Tom E. Events not showingClosed   Amelia   Updated December 17, 2024 at 3:10pm   4 Most recent comment from Stefan Petrov:Hi Tom, Yes, you would need to go to Edit, first cancel the Event, and then Delete the same Event. This is one way, from the frontend. You can also access your database and delete the Events from ther ... Evgeniy Orlov How to send SELECT results as newsletterClosed Pre-purchase questions for wpDataTables   Updated December 17, 2024 at 2:47pm   3 Most recent comment from Miloš Jovanović:Hi Evgeniy, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pa ... Mattias booking daysClosed   Amelia   Updated December 17, 2024 at 2:05pm   6 Most recent comment from Marko Davidović:  Hello again, Not sure what you are asking exactly this time but we will try to help. If you set that service lasts 24 hours they can only see one time slot from 00 to 24 but you can also set that s ... capkeltiek Cart pageClosed   Amelia   Updated December 17, 2024 at 2:01pm   4 Most recent comment from Marko Davidović:Hello again, Amelia only provide integration so that you can accept payment and sends informations to WooCommerce but how their cart or checkout will look we can not influence this. As explained as so ... Shauna Foley Error in Tracing Package AppointmentsClosed   Amelia   Updated December 17, 2024 at 11:40am   2 Most recent comment from Uroš Jovanović:Hello Shauna, Thank you for reaching out! Could you please provide a screenshot or screen recording of the issue you're encountering? Also, are you able to replicate this behavior consistently? I ... Kai Kyas it is no longer possible to enter email addresses during the booking processClosed Pre-purchase questions for Amelia   Updated December 17, 2024 at 11:06am   15 Most recent comment from Uroš Jovanović:Hello Kai, Thank you for confirming that everything is working again! The issue was due to a misconfiguration in the database, which has been addressed. This will be fully resolved in the next Amelia ... Shiran functionalityClosed Pre-purchase questions for Amelia   Updated December 17, 2024 at 10:46am   8 Most recent comment from Stefan Petrov:  You can use CSS code to hide a specific event from the event list, but please note that you would need to reapply this after creating or updating an event. Nathan Bridges Event Time ManagementClosed   Amelia   Updated December 17, 2024 at 10:40am   4 Most recent comment from Stefan Petrov:Hi Nate, No problem at all, i'm glad that i could help. Looking forward to hearing from you regarding other questions or issues. Have a nice day! Calcagno Question about the pluginClosed   Amelia   Updated December 17, 2024 at 10:28am   2 Most recent comment from Stefan Petrov:Hello Calcagno, Thank you for reaching out to us. Firstly, our policy is to address one question per ticket, so if you have further questions on different topics, I kindly ask you to open a new ticket ... Diana Ponce Whatsapp ConfirmationClosed   Amelia   Updated December 17, 2024 at 10:06am   4 Most recent comment from Stefan Petrov:Hi Diana, The reminders and scheduled notifications require a different setup as they rely on cron job configuration. To enable this, you’ll need to use a third-party plugin like WP Crontrol, which ... Michelle A Matthews Booking BackendClosed   Amelia   Updated December 17, 2024 at 6:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can not say if this will work or not and how it can be setup since we do not have integration with any membership plugin and since we do not work with ... Dominik Neusser No advanced settingsClosed   wpDataTables   Updated December 16, 2024 at 9:28pm   2 Most recent comment from Miloš Jovanović:Hi Dominik, Can you confirm what's the table type?If you are trying this on a Simple table - For this table type, the Fixed Header is not currently available.So if you need this feature - can you ... Sarfraz Wrong product Buy - I want refund and Buy againClosed   wpDataTables   Updated December 16, 2024 at 8:39pm   2 Most recent comment from Miloš Jovanović:Hello,  We replied to your original ticket here https://tmsplugins.ticksy.com/ticket/3783866/. Please check it out and we will follow up there. :)   For future reference, please don't open mult ... krisna purbaya Unable to Send WhatsApp Test MessagesClosed   Amelia   Updated December 16, 2024 at 3:10pm   10 Most recent comment from Stefan Petrov:Thanks a lot.  Looking forward to hearing from you. Best regards.