We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

krisna purbaya employees notesClosed   Amelia   Updated December 10, 2024 at 9:50am   9 Most recent comment from krisna purbaya:Alright, thank you, Stefan. capkeltiek Calendar optionsClosed   Amelia   Updated December 10, 2024 at 9:42am   2 Most recent comment from Stefan Petrov:Hi capkeltiek, Thanks for reaching out to us. Sorry to disappoint you, unfortunately, there is currently no such option with Amelia's built-in features. The calendar will always show the next upc ... Mario White [ameliastepbooking]Closed   Amelia   Updated December 10, 2024 at 9:39am   4 Most recent comment from Uroš Jovanović:Hola Mario, Me alegra haber podido ayudarte. Mis disculpas si ya te lo he pedido antes, pero ¿podría pedirte un pequeño favor si no te importa? ¿Podrías, por favor, dejar una reseña sobre la ver ... Brandon Teschke Catalogue BookingClosed   Amelia   Updated December 10, 2024 at 8:16am   4 Most recent comment from Stefan Petrov:Hi Brandon, Is your website live? Can you provide the webpage URL? Do you have our latest version installed? I've actually tested this on our latest license, so we can double-check the setup.  krisna purbaya Can the word 'employee' be changed?Closed   Amelia   Updated December 10, 2024 at 7:52am   9 Most recent comment from Stefan Petrov:No problem, krisna. Always there to help.  Dominik incompatibility with 8G FirewallClosed   Amelia   Updated December 10, 2024 at 7:51am   4 Most recent comment from Stefan Petrov:You are welcome, Dominik. I'm glad that I can help. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! kharisma Is there feature to migrating all event from WPEM to WP Amelia?Closed Pre-purchase questions for Amelia   Updated December 10, 2024 at 7:45am   2 Most recent comment from Stefan Petrov:Hello kharisma, Thanks for reaching out to us. Unfortunatelly, there is no integration between WPEM and Amelia at this moment. Amelia does have the webhooks or API endpoints, but I doubt that it;s pos ... Jim Allen wpDataTables integers sorting like textClosed   wpDataTables   Updated December 10, 2024 at 12:11am   8 Most recent comment from Miloš Jovanović:Hi Jim, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patien ... Anna Critical FailureClosed Pre-purchase questions for wpDataTables   Updated December 9, 2024 at 10:55pm   2 Most recent comment from Miloš Jovanović:Hi Anna, Apologies for replying so late, thank you for your patience. Can you tell me, do you use our Lite/free wpDataTables or a premium version?- And more details about this error, such as :- Does ... Uriahs Table not always loadingClosed   wpDataTables   Updated December 9, 2024 at 10:51pm   4 Most recent comment from Miloš Jovanović:Hi Uriahs, We can confirm this is not version-related. The "invalid JSON response" can only happen for our server-side tables and this issue has been here from the start of our Plugin, since the earli ... Gila Dávid Cron EventClosed   Amelia   Updated December 9, 2024 at 8:40pm   6 Most recent comment from Uroš Jovanović:Hello Gila, Thank you for the update! I'm glad you were able to identify the issue with your administrator and resolve it successfully. If you need any further assistance in the future, don' ... Jocelyn Munroe Error Code Inserting or Updating RecordsClosed   wpDataTables   Updated December 9, 2024 at 5:33pm   1 Most recent comment from Jocelyn Munroe:Hi There! Getting errors when trying to edit existing tables.  Get this error: "There was an error trying to insert the row!" although I wasn't trying to insert but merely update an existing re ... John Deans googlesheet interfaceClosed   wpDataTables   Updated December 9, 2024 at 3:25pm   4 Most recent comment from Miloš Jovanović:Hi John, My apologies, there was an error on this ticket, I did not see your reply when it was sent, just got to it now. You're welcome, I hope this idea can help to create a workaround solution. ... Daniel Lewis Uncaught ReferenceError: elementor is not definedClosed   wpDataTables   Updated December 9, 2024 at 3:22pm   10 Most recent comment from Miloš Jovanović:Hi Daniel, Just a small follow-up. Thank you very much for sharing these details. You're right, when we release the upcoming update, it will contain the fix for these Elementor issues, but it can ... Stefan not able to create a view with two tablesClosed   wpDataTables   Updated December 9, 2024 at 3:19pm   3 Most recent comment from Miloš Jovanović:Hi Stefan, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pat ...