We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ryan Elementor Menu GlitchClosed   wpDataTables   Updated December 10, 2024 at 10:59am   2 Most recent comment from Miloš Jovanović:Hello,We sent you the JS fix for this issue on the other, private ticket here https://tmsplugins.ticksy.com/ticket/3778316/ as well as the old Pro version of our Plugin;So you can decide if you wish t ... Ryan O\'Connor 7.0.1 breaks javascriptClosed   wpDataTables   Updated December 10, 2024 at 10:55am   3 Most recent comment from Miloš Jovanović:Hey Ryan,No problem at all, I can understand the urgency and why you opened an additional ticket.We replied to this as well on the other ticket : https://tmsplugins.ticksy.com/ticket/3768642/ so pleas ... krisna purbaya reschedulesClosed   Amelia   Updated December 10, 2024 at 10:53am   4 Most recent comment from Uroš Jovanović:Hello Krisna, Thank you for the update on this. I will have this ticket closed now. krisna purbaya Viewing the package list from the admin sideClosed   Amelia   Updated December 10, 2024 at 10:53am   6 Most recent comment from Uroš Jovanović:Hello Krisna, Thank you for the update on this. I will have this ticket closed now. Chip HighChart Axis Laebl PositionClosed   wpDataTables   Updated December 10, 2024 at 10:44am   2 Most recent comment from Miloš Jovanović:Hi Chip,Apology for the late reply. Thank you for your patience.We don't have a built-in option to change the Axis label position like that.You can only try to customize this with a custom chart ... Chip Charts - Hiding Axis LabelClosed   wpDataTables   Updated December 10, 2024 at 10:42am   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... PO YAO HUANG Issue with Booking Multiple Seats for the Same CrouseClosed   Amelia   Updated December 10, 2024 at 10:36am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out. Currently, Amelia does not allow a single customer to book multiple appointments for the same class or service at the same time. The system is designed to prevent do ... Azzurra LHOEST How to Sync WooCommerce Users with Amelia AutomaticallyClosed Pre-purchase questions for Amelia   Updated December 10, 2024 at 10:34am   2 Most recent comment from Uroš Jovanović:Hello Azzurra, In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, customers and employees in Ameli ... Lilly Woo Commerce Amelia BookingClosed   Amelia   Updated December 10, 2024 at 10:34am   9 Most recent comment from Stefan Petrov:Hi Lilly, Let me clarify this for you. To set up WooCommerce integration in Amelia, you first need to create a WooCommerce product. This product acts as a "bridge" between Amelia and WooCommerce. Sinc ... Barbara Thieme URGENT: Issues wit bookingClosed   Amelia   Updated December 10, 2024 at 10:25am   8 Most recent comment from Uroš Jovanović:Hello Barbara, Thank you for your patience. I understand that you are facing issues with the calendar not loading, automatic emails not sending, Zoom links not generating correctly, and payments not s ... jamil davod abdi html integrationClosed   Amelia   Updated December 10, 2024 at 10:10am   4 Most recent comment from Uroš Jovanović:Hello Jamil, I have tested it out and it worked just fine. Can you please let me know what the issue is and I will assist you with it? Looking forward to to your reply. krisna purbaya location not appearClosed   Amelia   Updated December 10, 2024 at 10:07am   4 Most recent comment from Uroš Jovanović:Hello Krisna, We are glad to be able to assist you and we will have this ticket closed. TAFF Incorrect Currency Format and How To Exclude Items From Congratulations StepClosed   Amelia   Updated December 10, 2024 at 10:07am   4 Most recent comment from Uroš Jovanović:Hello, We are glad to be able to assist you, we will have his ticket closed now. Kristijan Lazarev Override Days offClosed   Amelia   Updated December 10, 2024 at 10:04am   2 Most recent comment from Stefan Petrov:I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3780494/ For future reference, please don't open multiple tic ... Hajo Smit Special days are super! Wrap-up of remaining issuesClosed   Amelia   Updated December 10, 2024 at 9:52am   11 Most recent comment from Uroš Jovanović:Hello Hajo, Thank you for that. Looks like there was a misunderstanding. That is right, one customer cannot book two different appointments at the same time, but in one appointment, they can choose to ...