We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andre Integration Google CalendarClosed   Amelia   Updated December 11, 2024 at 6:35am   18 Most recent comment from Uroš Jovanović:Hello Andre, Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to c ... Will Packages removed from lifetime licenseClosed   Amelia   Updated December 10, 2024 at 3:20pm   8 Most recent comment from Stefan Petrov:Hi Will, Most probably this comes for the Customize section. So Step by Step v2 / Service Selection / Package Selection and then under Labels, you should be able to see the string It can be also tran ... Mario White ameliastepbookingClosed   Amelia   Updated December 10, 2024 at 3:11pm   6 Most recent comment from Stefan Petrov:Hola Mario, Este es un tema aparte, por lo que te recomendaría amablemente que abrieras un ticket. De esta manera, los problemas y preguntas relacionados con temas diferentes estarán en tickets sepa ... Jules Event receipts - give Event name/description to StripeClosed   Amelia   Updated December 10, 2024 at 2:56pm   2 Most recent comment from Uroš Jovanović:Hello Jules, Thank you for reaching out to us. For that purpose, you can configure the "Set MetaData and Description" option on the Amelia/Settings/Payments page. Please let me know if that works for ... Roberto Customer Panel 2.0Closed   Amelia   Updated December 10, 2024 at 2:50pm   6 Most recent comment from Uroš Jovanović:Hello Roberto, Thank you for the update on this. Please test it out now and let me know if it works or not. Looking forward to your reply. Sandrine Customizing formsClosed   Amelia   Updated December 10, 2024 at 2:39pm   6 Most recent comment from Uroš Jovanović:  Hello Sandrine, You're welcome! I'm glad to hear that the solution works for you. Adjusting the translation string to display just "x1" is a clever way to handle the issue consis ... Sarah Additional peopleClosed   Amelia   Updated December 10, 2024 at 2:12pm   2 Most recent comment from Uroš Jovanović:Hello Sarah, Thank you for your kind words! I’m glad to hear you’re getting comfortable with the software. Regarding your question, both options can be managed easily: Disable the "Additional Peo ... Vogue Couture block particular service on selected daysClosed   Amelia   Updated December 10, 2024 at 2:08pm   12 Most recent comment from Uroš Jovanović:Hello, Glad to be able to assist you. I will have this ticket closed now. Aleksey Belousov SMS Balance Wrong - Charging More Then SpendingClosed   Amelia   Updated December 10, 2024 at 12:53pm   9 Most recent comment from Stefan Petrov:Hi Aleksey,   Marko is out of the office, so I'll be stepping in for him.   The coupon Marko sent is an SMS coupon that you can use as compensation. It will add the amount to your SMS balance. ... Matthew Hellier date range not showing in step by stepClosed   Amelia   Updated December 10, 2024 at 12:33pm   7 Most recent comment from Stefan Petrov:Hi Matthew,   Marko is out of the office, so I'll be stepping in to assist you with this. It seems that the booking form is not being displayed on the frontend page, which is why the timeslot is ... Martin I am not happy with your pluginClosed   Amelia   Updated December 10, 2024 at 12:21pm   4 Most recent comment from Uroš Jovanović:Hello Martin, I have since responded to your ticket. I am looking forward to your response on this. Ofek Sitbon Overdraft in packages using APIClosed   Amelia   Updated December 10, 2024 at 12:18pm   6 Most recent comment from Uroš Jovanović:  Hello, Thank you for the details. I will take a look into this and investigate the issue you're experiencing. I'll get back to you as soon as I have more information. Feel free t ... TAFF How to Show Single Package But With The Top Level Catalog ViewClosed   Amelia   Updated December 10, 2024 at 12:13pm   4 Most recent comment from Stefan Petrov:Hi Taff, Apologies for the delayed response. Marko is out of the office, so I'll be assisting you with this one. The principle is the same: there are shortcodes you can use to "tag" specific serv ... Emanuel Conditional color in chartsClosed   wpDataTables   Updated December 10, 2024 at 11:44am   2 Most recent comment from Miloš Jovanović:Hi Emanuel, Sorry to disappoint you, but at the moment there is no way to pass any kind of Conditional Logic from a table to a chart. You can only create conditional logic for the colours in the tabl ... Chris Bryce Feature requestClosed   Report Builder for wpDataTables   Updated December 10, 2024 at 11:27am   2 Most recent comment from Miloš Jovanović:Hi Chris,In terms of PDF export via the Report Builder - We have a certain number of users who already requested this and our developers are working on it.I can't say an exact ETA, but they are d ...