We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Huyck Allow Editors to Manage TablesClosed   wpDataTables   Updated December 11, 2024 at 10:07pm   1 Most recent comment from David Huyck:We have a large multisite WordPress installation. There are many sites where we need to allow the Editors to manage their site's tables. I cannot find how to allow that in the plugin - can you he ... Ryan O\'Connor update broke elementor sitesClosed   wpDataTables   Updated December 24, 2024 at 6:00pm   12 Most recent comment from Miloš Jovanović:Hello everyone, Just following up on this issue. Our developers released a new Update 7.1 in the meantime, which has a fix for this bug, that throws the error "elementor is not defined" in tbe brows ... Mark Sayegh The WPDatatables 7 update breaks Elementor Menu on mobileClosed   wpDataTables   Updated December 24, 2024 at 5:59pm   7 Most recent comment from Miloš Jovanović:Hello Mark, Just following up on this issue. Our developers released a new Update 7.1 in the meantime, which has a fix for this bug, that throws the error "elementor is not defined" in tbe browser d ... Joseph Schroeder Conditional Format a PrefixClosed   wpDataTables   Updated December 11, 2024 at 3:42pm   1 Most recent comment from Joseph Schroeder:I have an integer column and when the value is positive I would like it to show the "+" before the value. I have tried multiple methods with no luck (Conditionally adding CSS class, Transform Value, ... The Workshop Resource BookingClosed   Amelia   Updated December 11, 2024 at 12:38pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ... yip ka shin Urgent: Price Not Displaying on Cart and Thank You PagesClosed   Amelia   Updated December 11, 2024 at 12:23pm   11 Most recent comment from Uroš Jovanović:  Hello, Thank you for the update! We have noted the conflict with the Cart Discount Rules plugin. As you mentioned, this plugin works perfectly on other websites but seems to have an issue ... Rudy Notification when rest payment is done?Closed   Amelia   Updated December 11, 2024 at 11:37am   2 Most recent comment from Uroš Jovanović:Hello Rudy, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Udo Staff member last names + emailsClosed   Amelia   Updated December 11, 2024 at 11:18am   2 Most recent comment from Uroš Jovanović:Hello Udo, Thank you for reaching out to us. 1.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Owen Appointment Service settingClosed   Amelia   Updated December 11, 2024 at 10:34am   2 Most recent comment from Stefan Petrov:Hi Owen, Thanks for reaching out to us! Let me make sure I understand correctly: You have a configuration that allows multiple customers to book the same timeslot. However, when a customer selects the ... Martin User roles and changing bookingsClosed   Amelia   Updated December 11, 2024 at 9:35am   4 Most recent comment from Uroš Jovanović:Hello Martin, Thank you for your feedback. We understand the concern, and we plan to work on improving this logic in the future. Your input is valuable, and we appreciate your patience as we strive to ... Tobias Scherz Amelia & DiviClosed   Amelia   Updated December 11, 2024 at 9:30am   10 Most recent comment from Uroš Jovanović:Hello Tobias, Thank you for the update on this. I will take a look into this and let you know as soon as possible. I appreciate your patience. Udo Export & Import Amelia DataClosed   Amelia   Updated December 11, 2024 at 8:21am   2 Most recent comment from Stefan Petrov:Hi Udo, Thanks for reaching out to us. Unfortunatelly, there is no such option, but you can migrate the data instead.  There are around 47 tables with wp_amelia_ prefix that need to be moved. Please ... ronnie adams Too many notificationsClosed   Amelia   Updated December 11, 2024 at 8:10am   5 Most recent comment from Stefan Petrov:Also, i forgot to mention. You can configure the placeholder %recurring_appointments_details%  And the copy / paste the same placeholder to the notifications template. In this way, all recurring app ... Ariadna Issue with Hour Selection When Using Packages in Customer AreaClosed   Amelia   Updated December 11, 2024 at 7:05am   6 Most recent comment from Uroš Jovanović:Thank you for confirming! I'm glad the refined version works well for you. Let me know if you need any further adjustments or have other ideas you'd like to explore! 😊 Kiley Grimes Checkout ErrorClosed   Amelia   Updated December 11, 2024 at 6:35am   21 Most recent comment from Uroš Jovanović:Hello Kiley, Glad to be able to assist you and my apologies for the delay!