We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Kelvin WordpressClosed   Amelia   Updated December 12, 2024 at 12:14pm   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia is a built in such way that it should be compatible with almost all themes but since there are millions of them we can not guarantee that. If it d ... Barbara Freudenschuss Using Klarna via MollieClosed   Amelia   Updated December 12, 2024 at 11:59am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you in some way. Should you have any further inquiries, we kindly request that you open separate tickets for each question an ... Dominik Integreations/SurecartClosed   Amelia   Updated December 12, 2024 at 11:09am   4 Most recent comment from Stefan Petrov:Hi Dominik, Yes, we do have webhook and API endpoints that can be used to connect with CRM platforms. These settings allow you to set up several hooks that will send data from the Amelia plugin to oth ... Michał Goluch Discount couponsClosed   Amelia   Updated December 12, 2024 at 10:11am   5 Most recent comment from Stefan Petrov:Hi Michal, We encourage you to explore our Feature Suggestion page to see if this feature has already been proposed. If you don’t find it listed, feel free to add your suggestion there. Features wi ... Elin Eriksson Google calendar and Amelia bookingClosed   Amelia   Updated December 12, 2024 at 9:55am   2 Most recent comment from Stefan Petrov:Hi Elin, Thank you for reaching out to us! We’ve encountered issues like this before, and it’s often due to the sync between Google Calendar and Amelia not being properly "established." In the Goo ... sonalika How can i select multiple category in single serviceClosed   Amelia   Updated December 12, 2024 at 9:48am   6 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. No such option at the moment, but we will have this implemented in the future, it's just that there is no ETA on this. Please let me know if you have any ... Francesca Kendall Apple Pay with StripeClosed   Amelia   Updated December 12, 2024 at 9:27am   8 Most recent comment from Uroš Jovanović:Hello Francesca, Thank you for your message. I understand your concerns, and I apologize for the inconvenience caused. Currently, customizing the mentioned string in the new booking form style is the ... Chris Hide Pending Appointments from Booking CalendarClosed   Amelia   Updated December 12, 2024 at 9:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Pending appointments are hidden from the booking form automatically and double booking in Amelia is not possible. Please check what is the the service ma ... Gerhard Rammel no email-confirmation to customer'sClosed   Amelia   Updated December 12, 2024 at 8:43am   23 Most recent comment from Uroš Jovanović:Hello, Thank you for bringing this to my attention, and I’m truly sorry to hear about the frustration this issue has caused. I understand how important it is for everything to work seamlessly, espec ... Hanuman Unable to create new customersClosed   Amelia   Updated December 12, 2024 at 8:13am   2 Most recent comment from Uroš Jovanović:Hello Hanuman, Please provide me with the admin access of your website along with the database access (phpMyAdmin) and I will have this fixed for you. Looking forward to your reply. king will already paid for upgrade but keeps wanting me to upgrade still to have the features i am requestingClosed   Amelia   Updated December 12, 2024 at 8:13am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. When you upgrade you need to manually install it this is not done automatically. You can download Amelia from this link https://we.tl/t-bT4YOy6HVe We ... Langermann Tamás reservationClosed   Amelia   Updated December 12, 2024 at 7:55am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment settings. When this i ... Alan Boydell Duration above 24h does not displayClosed   wpDataTables   Updated December 12, 2024 at 7:46am   1 Most recent comment from Alan Boydell:In my datatable at the following URL, the "Time" column indicates the duration of a swim: https://marathon-swims.com/staging/5887/australian-marathon-swim-races/full-database/I the settings, I have t ... Alan Boydell Data table crashes the page when filteringClosed   wpDataTables   Updated December 12, 2024 at 7:35am   1 Most recent comment from Alan Boydell:On the URL provided, I have a datatable with 10960 entries which I set up using the Google Spreadsheet connector.If I perform multiple filter events in the fitler boxes, it often crashes my page. I d ... David de la Luz SupportClosed   Amelia   Updated December 12, 2024 at 6:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set this in emplyoee work hours. The availability of the service is defined by employees' working hours, so you would need to edit thos ...